1. ANITA MORRISON
North Highlands, CA 95660 – 916.676.3951 – anitamorrison@comcast.net
IT SUPPORT
DESKTOP SUPPORT ~ HELPDESK SUPPORT ~ FIELD SERVICE
Diagnostics
Technical Troubleshooting
Problem Resolution
Research and Remediation
Migrations
Smart Phones (Android)
iPhones & iPads (IOS 7x)
Microsoft & CompTIA
Certification
Experienced information technology professional with more than 20 years of IT in
the industry: 15 yearsof desktop support, 5 years of helpdesk support, and more
than 2 years as a field service technician for iYogi servicing of Redbox kiosks.
Extensive skills in diagnostics and troubleshooting problems in all types of Windows
environments.Capable of supporting hardware and software including, but not
limited to those listed.
Now seeking new opportunities as a Desktop Support Analyst, Validation Technician,
or Help Desk Support Analyst.
BENCHMARKS & MILESTONES
 Leader at the trainingcenter for Mercy Hospital’s CareConnect/Cerner project (150 hardware devices).
 Experienced in POS, Active Directory (AD), MS Exchange, PC and application configurations.
 Working knowledge of DNSservers.
 Made 1000sof migrations from Windows XP to Windows 7, includinginstallingreplacement PCsand
transferringuser profiles, settings,and local data.
 Made 1000sof imagesin all the operatingsystemslisted below using Ghost and Altiris.
 Skills include problem resolution (analysis, isolation, research, and remediation of customer-reported PCand
application issues).
CAREER PROGRESSION
PG&E,SACRAMENTO, CA Nov. 2015 – Feb. 2016
FIRST CONTACT ANALYST
(CONTRACTED THROUGH ENTERPRISE SOLUTIONS)
First contact for 30,000+ end users.Took approximately250+ callsper week. Tier one support for Getacmobile devices,
laptops,desktops, tablets,iPhones, and Androids. Created, modified, and deleted computer accounts following
prescribed access control procedures.Revoked computer accounts involvingterminationsto preserve system integrity.
Handled password reset issues for clients.
CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION, CITY, ST Jun. 2014 – Apr. 2015
PERIPHERALS PROJECT SUPERVISOR STATE PRISON SYSTEM
(CONTRACTED THROUGH NESS)
Wrote job setup instructionsfor all medical peripheral equipment. Acted astechnical consultant and troubleshooter on
same medical peripheral equipment that included barcode scanners, Dolphin Medical Scanners, Zebra Printers,laser
printers, and others. Conducted on-the-job trainingfor system users. Also managed printer data for 32 prisons and the
main headquarters.Attended weeklymeetingtoupdate team on issues with any of the equipment or procedures.

2. ANITA MORRISON – PAGE 2
CAREER PROGRESSION (CONTINUED)
SBM SITESERVICES, McClellan, CA Jun. 2013 – Jan. 2014
HELPDESK/DESKTOP SUPPORT TECHNICIAN II
(CONTRACTED THROUGH BAY AREA TECHWORKERS)
Provided remote end user IT support to SBM employees. Responsibilitiesincluded answeringsupport phone calls and
tickets for multiple IT-support servicesand environments, includingdesktop and mobile devices, servers, networks, and
telephony, applications,access, and general use questions. Maintained an Active Directory (AD) addingnew users,new
devices, resettingpasswords,etc. Work with teammatesto identifyprocess improvements. Created Best Known Method
documentation for variousIT tasks. Received assets and updated the asset management system.
TARGET DISTRIBUTION CENTER, Woodlands, CA Apr. 2013 – May 2013
DESKTOP SUPPORT TECHNICIAN
(CONTRACTED THROUGH SMARTSOURCE)
Migrated Windows XP to Windows 7. Used SCCM to push OS imagesto new PCs. Backed-up end users’data and restored
the data to new systems. Deployed new computers to end users. Removed equipment for destruction.
SUTTER HEALTH, Sacramento, CA Feb. 2013 – Mar. 2013
DESKTOP SUPPORT TECHNICIAN
(CONTRACTED THROUGH PCMALL)
Migrated Windows XP to Windows 7. Backed-up end users’ data and restored the data to new systems. Deployed new
computersto end users. Removed equipment for destruction.
SMUD, Sacramento, CA Sep. 2012 – Dec. 2012
PCTECHNICIAN
(CONTRACT THROUGH PROACTIVE BUSINESS SOLUTIONS)
 Received assets.
 Staged computersfor build/image activity.
 Refreshed/swappingout monitors and computers.
 Moved equipment within and/or between facilities.
 Updated asset management system.
 Prepared systemsfor deployment.
 Scanned existingasset for applicationsand settings.
 Interviewed clientsto identifyspecial software or
other needs.
 Worked with teammatesto identifyprocess
improvements and escalated issues quickly.
 Migrated Windows XP data to Windows7.
 Used Altiris6.9 to push OS imagesto new
computers.
 Backed-up end users’ data off old systems and
restore to new systems.
 Deployed new computers and/or monitors to end
users/ cubicles.
INTEL (NSG-SE), Folsom, CA Sep. 2011 – Aug. 2012
SSD VALIDATION TECHNICIAN III (NSG-SE)
(CONTRACTED THROUGH KELLY IT)
 Installed and configure OS systemsfor testing,
Windows 7 32 & 64 bit, Vista 32 & 64 bit, Windows
8 32 & 64 bit, Windows XP 32 & 64 bit, Mandriva,
Fedora & Ubuntu, & STORLinx.
 Conducted engineeringtestsand detailed
experimental testingon Solid State Drives to collect
data for debugging.
 Sustained, set up, and maintained multiple typesof
platforms(Desktop and Mobile), debugged and
executed lab tools and day-to-dayoperations.
 Modified BIOS in order to run debuggingtestson
solid state drives
 SCCM 2012 application deployment and OS
deployment. TroubleshootingSCCM deployment
issues, Altirisjob deployment of applications, and
OS Troubleshooting Altirisdeployment issues.
CAREER PROGRESSION (CONTINUED)

3. ANITA MORRISON – PAGE 3
QUEST MCCLELLAN, McClellan, CA May 2011 – Sep. 2011
HELP DESK SUPPORT /DESKTOP SUPPORT SPECIALIST
(CONTRACT THROUGH NIELSON TECHNOLOGIES
Provided 2nd level support to end-usersfor day-to-dayproblemsassociated with PC hardware, print services,e-mail, and
desktop software, Active Directory (AD).
INTEL GRAPHICS SOFTWARE TEST & CERTIFICATION (GSTC), Folsom, CA Aug. 2010 – Feb. 2011
GRAPHICS VALIDATION TECHNICIAN
(CONTRACTED THROUGH KELLY IT)
Conducted engineeringtestsand detailed experimental testingtocollect data for debugpurposes. Sustained, set up, and
maintained multiple typesof platforms(Desktop and Mobile), debugged and executed lab tools and day-to-day
operations. Modified BIOSin order to run debuggingtestson graphicdrivers.
PEROT SYSTEMS/CHW CARECONNECT PROJECT, Sacramento, CA Feb. 2008 – Jul. 2009
DESKTOP SUPPORT SPECIALIST
(CONTRACT THROUGH THOMPSON TECHNOLOGIES)
Supported the CHW health system Enterprise Health Record projects. Deployment activitiessupported the Cerner
Millennium healthcare information technology architecture and included deployment of computersand end-user
devices, troubleshootingapplication issues,installingand settingup PCs, Med Carts, and support of network cutovers
throughout California. Areas included in the implementation were hospital clinical areasand ancillarydepartments.
 8,000 device deployment, includingwirelesscarts,
PCs, printers,bar ode printersand readers.
 5 hospital devices deployed.
 Active Directory (AD).
 1,200 personal computer devices.
 1,300 windows mobile devices (hand-held
scanners).
 1,500 printers(HP LaserJet & Zebra label printers)
working with Print Servers, local printers, and
network printers.
 1,500 Ergotron mobile computers.
TECHNOLOGY PROFICIENCIES
Operating Systems Windows 7, Vista, Windows 8, Windows XP, All 32 & 64 bit versions
Software: Active Directory, Internet Explorer, Exchange, MS Office Suites2003 through 2013, AS400,
Cerner/Citrix Metaframe, Ceridian, Lawson, Remedy, Dameware, PC Anywhere, Saleslogix
Tracking System, WebEx Connect, Track-IT!, Altiris, SharePoint , SCCM, LogMeIn123, On-Time
Ticketing System, JD Edwards.
Hardware: Desktops, Laptops,Printers, Smart Phones (Android), iPhones & iPads(IOS 7.x), Broadband
devices (Aircards,MiFi)
EDUCATION AND CERTIFICATIONS
HEALD COLLEGE, Roseville, CA
A.A.S. NETWORKING TECHNOLOGY, WINDOWS SERVER 2003, APRIL 2005
A.A.S. NETWORKING TECHNOLOGY, CISCO SYSTEMS, OCTOBER 2004
A.A.S. COMPUTER INFORMATION TECHNOLOGY, APRIL 2004
A.A.S. NETWORKING TECHNOLOGY, WINDOWS NT,APRIL 2000
HEALD COLLEGE, Fresno, CA
A.A.S. ELECTRONIC TECHNOLOGY, OCTOBER 1996
MICROSOFT CERTIFIED PROFESSIONAL (MCP ID #3287549) APRIL 2005
A+ CERTIFICATION – DECEMBER 2010 (COMPTIA ID #COMP001006290308) LIFETIME CERTIFICATION