Diep Bui Khanh has over 15 years of experience in management information systems and business solutions. She has implemented ERP systems for various industries including retail, distribution, manufacturing, and services. Some of her roles include managing ERP implementations, developing business applications, and advising on business process optimization. Her technical skills include software development, database management, and network administration. She aims to help organizations streamline processes, access system functionality, and align business needs with objectives.

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Career Objectives
Diep Bui Khanh
E: soft4rent@yahoo.com
M: (+84)906 326 799
To bring my utmost experience and competence across continuous
improvement of three dynamic insights of collaboration of people,
business and system to create business values via my performance
beneficially to organisations where I am engaged, they are
determined to assist:
- Business users in deeply understanding how their business
needs/ requirements can be aligned into their objectives and
goals.
- Organisations in streamlining their business processes thru
optimisation of critical processes and KPIs for monitoring,
operating.
- Business units in fully accessing into comprehensive system
functionality to address their daily business/ operation.
Together with my technical, interpersonal skills set and multi project
management, built-up, develop management Apps techniques, I am
very proud of being a member of accountability and responsibility to
the business and sustainable growth of the organisation.
Selected Experience
Management Information Systems (MIS)
 MIS diagnosis, audit and specification of appropriate ERP solutions;
 Enterprise solutions (ERP, DMS, PLC, SCM, MRP, …);
 MIS system analysis, design and implementation;
 ERP systems implementation, prototyping and support;
 Business intelligent tools design and evaluation;
 Management dashboard and reporting system design and implementation;
 IT infrastructure design and evaluation.
Business Functions
 Business requirements review;
 ERP solutions design and implementation;
 Enterprise Solutions consult;
 Business process flows review, improvement and development;
 Business process integration through ERP solutions;
 Manage and In-house built-up Apps.

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Domains Expertise
 Trading and Services;
 Retail and Distribution;
 SCM;
 PLC;
 Manufacturing;
 Real Estate & Apartment;
 Logistic;
 Hospitality;
 F&B - POS
Following are some of my relevant work experiences:
 Prepared software specifications and searched for suitable ERP vendors for a number of
clients in a range of industries including services, trading, manufacturing and consumer
goods. Scope of work included vendor assessment and appraisal of ERP packages.
 Conducted post-implementation review and quality assurance of ERP and business system
implementation. Included review of project management, risk management, issues and
change management, project reporting and user acceptance testing.
 Manage and develop biz apps: DMS, ERP.
 Project manager and advisor on the implementation of enterprise-wide ERP solutions for the
following organizations:
o A Retail & Distribution company;
o A diversified & vertical corporation plantation, power, mining and real estate;
o A CE company for retails chains;
o Other service companies.
Technical Skills Set
 Software/Web development: PHP, .NET, C#, VB Net, Java, HTML, VBA (Excel Macro)
 Database Management: MySQL, Oracle, MS SQL Server, MS Access
 Framework & CMS: Laravel, Magento, Zoomla, Wordpress, Yii, Bitrix
 Network: OS, LAN knowledge
 Others: MS Office, MS Project, MS Visio
ERP/Application knowledge
 iScala (Epicor)
 MS Dynamic Navision, LS-Retails (Microsoft)

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 SAP A1 (SAP)
 Knowledge in Oracle DB
 Knowledge in SAP B1
Following are brief descriptions of MIS-related work and companies that I have completely
performed.
ABTEL Joint Stock Company – from Sep 2014 to now
Duration: now
Duties: Manage ICT’s the system and operating include but not limit: Infrastructure, Networking,
System, ERP and some apps and play with ICT Director role.
Major Performances:
- Built-up and implement the ICT procedures, policy.
- Consult, develop, maintains and monitor the system operation.
- Consult, manage development team and implement the Biz Solutions to align with Biz
Strategy.
- Planning, Budgeting for ICT activities.
- Manage and monitor the system operation.
 HAGL Joint Stock Company – from May 2011 to Feb 2014
[Diversified & Multi Vertical Corporation]
Duration: 33 months
Duties: Project Supervisor of SAP ERP Implementation for HO, 4 verticals (Plantation, Power,
Mining & Real Estate) with 42 SAP companies & 19 Non SAP Companies for BPC
Consolidation and with 14 modules applied ((FI, CO, MM, SD, PP, QM, PM, PS, BOBJ (BI),
RE, BPC,TR & RM, ABAP, and Solution Manager).
Major Performances:
- Develop procedures and flow charts of help-desk services.
- Participate proactively in building up career path for the help-desk team (the team)
against its smart vision, objectives and goals.
- Establish the diversified knowledge based team for business continuity & comprehensive
support.
- Develop and transform a project management information system to the team.
- Transition a progress of technical absorb for the team during the implementation.

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- Monitor and control conformance works against defined objectives including but not
limited to business processes, RICEF (Reports, Interface, Conversion, Enhance and
Forms), trainings, and project documentation.
- Inspect and predict nonconformance works against contingent reserves.
- Maintain and create transparency and consistency the project repository during and post
implementation and successfully hand over to the accountable staff.
- Maximize customer experience (CX) via proactive engagement of relative stakeholders
into the implementation processes.
 Tien Phong – from Apr 2010 to Nov 2010
[CE Retails chains]
Duration: 8 months
Duties: Software Manager responsible for ERP implementation and ICT strategy & policies
development.
Major Performances:
- Establish a set goals for the team which I am accountable for
- Establish a software services team of 4 members for building in-house all related
solutions for human resources, web, touch screens & POS
- Proactively engage into the implementation of LS Retails for CE stores
- Establish related ICT policies, procedures and governance and put them in use and
implemented
- Enhance customer experience (CX) on proactively providing trainings to business users
 Implement for all Projects of An Tam Co., Ltd., – from 2005 to Apr 2010.
Below are some projects:
o DakLak Pharmaceutical
o Hoai Thuy – Mobile
o BNP – Office Equipments
o Phuoc Thinh – IT, Office Equipments
o Bonfiglioli – Industrial Machinery
o Ngon Restautant Chains
o Lan Rung Resort
o Interchina –Textiles
o Thao Dien Village – Resort & Spa
o Indochina Travel
o Phuoc Vinh – Construction Materials
o …

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Major Performances:
- Establish all related projects the work products and objectives for outcomes and delivery
- Lead the combined team (technical & software) for delivery of scope of services
- Guide the team to proactively address all related issues which may come in and after the
post implementation
- Lead the R&D team to develop rich functionality for further benefit/ added values to/of
the clients
Employment record
2014-now ABTEL Joint Stock Company
ICT Director
2011-2014 HAGL Joint Stock Company
SAP Supervisor
2010-2010 Tien Phong Trading and Distribution Company
Software Service Manager
2005-2010 An Tam Co., Ltd.,
Member of BOM (R&D Manager)
2001-2003 Saigon Shipbuilding Industry Co., Ltd
Software Manager
Education
1995-2000 VAN LANG UNIVERSITY
(BACHELOR OF SCIENCE IN SOFTWARE)
Interpersonal skills
Leadership: the accountable team towards achievement of objectives and goals via their
commitment.
Team work: as a productive one towards open communication, performance and fun.
Motivation: staff who are working with me directing them into the career path and world of
knowledge and self-improvement.
Trust building: across staff and related stakeholders who I have opportunity to work with via my
commitment on conformance work and performance.

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Conflict management: business concerns and issues to the root cause as it may be deeply implied
in business insights and its impact.
Negotiation: be able to negotiate in the sense of emotional sympathy with business users to pros
and cons of any concerns and issues towards consensus and smart outcomes.
Hobby
Reading: books in regards my profession such as project management and software development.
Also, books in regards to my conscious mind.
Gardening: it is to the best of my knowledge a best way to sow my hope, love and mindfulness to
me, the loved ones and may be to the society where I am living.
Languages
Languages Listening Speaking Reading Writing
Vietnamese Excellent Excellent Excellent Excellent
English Good Good Good Good

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Some of related certificates

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