Laura Bradway has over 20 years of experience in systems management, business systems analysis, and incident management. She has extensive experience supporting 24/7 operations on platforms including Z/OS, VM, Windows, Unix, and Oracle. Her technical skills include tools such as Z/OS, JES2, Omegamon, ControlM, CA/7, and databases like DB2, Oracle, and ADABASE. She has held roles supporting large organizations in operations analysis, incident management, network operations, and computer operations. Her experience includes monitoring systems, resolving issues, managing resources, and leading teams through critical events.

1. Laura Bradway
(916) 221-2021
Verthandi_L@yahoo.com
OPERATIONS ANALYSIS
20+ years’ experience in systems management, business systems analysis, and Incident Management
for large and small scale 24/7 shops.
QUALIFICATIONS
 Experienced with 24x7 support of a large scale, time critical systems.
 Excellent problem resolution skills.
 Extensive client support in time critical complex technical situations.
 Excellent People skills.
TECHNICAL SUMMARY
Platforms: Platforms: Z/OS, VM, Windows, Unix, Oracle.
Tools: Z/OS 1.9, JES2, Omegamon, ControlM, CA/7, CA/1, ESP, Tivoli Workload Scheduler,
PuTTY, WinSCP, CICS/DB2, EPIC Financial, Natural ADABASE, IBM Utilities, TDMF,
CA:Disk, DFDSS, DMSOS, HSM, SMF, SMPe, TCP/IP, FTP, Trace Route, SDSF,
Automated Operator, ChangeMan, Orion, HP Service Manager, Service Now,
Veritas/NetBackup, Cherwell, Heat, Vertices, Clear Quest, Microsoft Office, Visio, Power
Point, Excel, Word, Crystal Reporting, Folio, Microsoft SharePoint.
PROFESSIONAL EXPERIENCE
2014 -
Present
California Department of Child Support Services (Child Support Enforcement),
Rancho Cordova, CAvia contract with USR Systems, LLC. Operations Analyst II
 Monitor production batch processing for job errors on both Z/os and Unix
environments. Take appropriate action to resolve errors.
 Follow documented processes to resolve system and batch related errors.
 Process adhoc requests for production batch job runs.
 Hold/release/monitor batch cycle during documented change activities.
 Process adhoc requests to copy/move files from production drop zone.
 Monitor incoming and outgoing production file drop zones for participating
Counties. Take appropriate action to resolve errors.
 Alter/Create mainframe jobs for use in production file move process.
 Trainer of new contractors for off shifts.
 Create documentation for new and current production processes.
2014 Gap, Inc., Rocklin, CA.
Incident Management, IT Analyst I
 Drive Severity 1 and 2 incident recovery calls to restore service to the business.
 Manage support personnel through critical event recovery.
 Assist in determining scope of incident and impact to business.
 Partner with Service Delivery management on restoration/ recovery decisions.
 Manage and ensure appropriate director approvals for emergency changes.
 Act as the focal point for ALL business facing communication in and out of the
incident recovery team.
 Deliver Daily SLA measurement reports.
 Participate in the Problem and Change Management.
2013 Vision Service Plan, Rancho Cordova, CAvia contract with ProKarma, Inc.
Computer Operations
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).

2.  Managed off hours service desk for Level 1 and 2 calls.
 First point of contact for off hours data center issues.
 IPL and shutdown of MVS Operating System.
 Managed and optimized system resources (tape drives, initiators, spools).
 Monitored production batch processing for job abends, took appropriate action to
resolve abend.
 Administrated and monitored offsite tape library functions for both mainframe
and NT server environments.
 Printed and distributed checks and reports nightly.
 Conducted nightly smoke testing for web environments.
2010 to
2013
Education Credit Management Company, Mather, CA
Network Operations Specialist III
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).
 Managed off hours service desk for Level 1 and 2 calls.
 First point of contact for off hours data center issues.
 IPL and shutdown of MVS Operating System.
 Managed and optimized system resources (tape drives, initiators, spools).
 Monitored production batch processing for job abends, took appropriate action to
resolve abend.
 Administrated and monitored NT/Windows/2000 and Linux server backups using
Veritas/NetBackup.
 Administrated and monitored offsite tape library functions for both mainframe
and NT server environments.
 Participated in yearly offsite Disaster Recovery Drill for Z/OS, Windows and
Linux platforms.
 Scheduled Test and Production environment jobs for Mainframe and Oracle
systems.
 Performed data migrations for Oracle system.
 Network Operations Center trainer and temporary employee after hours on-call.
 Backup for Change Management Coordinator.
2002 to
2010
EdFund, Mather, CA
Network Operations Analyst II
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).
 IPL and shutdown of MVS Operating System.
 Managed and optimized system resources (tape drives, initiators, spools).
 Monitored production batch processing for job abends, took appropriate action to
resolve abend.
 Administrated and monitored NT and Unix server backups using
Veritas/NetBackup.
 Administrated and monitored offsite tape library functions for both mainframe
and NT server environments.
 Participated in yearly offsite Disaster Recovery Drill for Z/OS, NT and Linux
platforms.
1988 to
2002
ELECTRONIC DATA SYSTEMS, Rancho Cordova,CA
Data Center Analyst
Systems Analysis and DASD Management:
 Use of DFSMS/MVS to managed space on DASD.
 Migrated data from DASD to Tape.
 Initialized new DASD volumes.
 Used IBM Utilities (IEBCOPY, IEBGENER).

3.  Determined and created disaster recovery drill procedures.
 ISO9001 Global Team Representative.
 Installation and maintenance of MVS system and client software.
 Researched, installed and upgraded client software to Year 2000 standards.
 Researched and implemented PTFs and Patches to system and client software.
 Used IBM Utilities (IEBCOPY, IEBGENER).
Operations Technical Analysis:
 Use of JES2, JCS2, VTAM, MVS, HSC, VM and CICS Commands.
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).
 IPL and startup of MVS and VM Operating Systems
 Managed and optimized system resources (tape drives, initiator spools).
 Escalation and notification of customer impacts.
 ISO9001 Global Team Representative.
Computer Operations:
 Provided ABEND resolution and reporting for production and model office batch
jobs.
 Monitored production and model office batch cycles/jobs (CA-7, Control-M).
 Performed report re-spools for production and model office batch jobs
 Responded to incoming batch and non-batch phone calls.
 ISO9001 Global Team Representative.
 Provided Tape Management across multiple platforms.
EDUCATION: WESTLAND COLLEGE, Citrus Heights, CA Associate of Art Degree in Interior
Design, Graduated with honors (1982 to 1984)
ELECTRONIC DATA SYSTEMS, Dallas, TX Operations Development Program,
(1991 to1992)
INTERESTS: Involved in numerous non-profit organizations.
REFERENCES: Furnished upon request.