Christopher Moore has over 15 years of experience supporting and optimizing data networks. He has extensive experience managing Windows servers, Active Directory, Exchange Server, and networking protocols. Moore also specializes in desktop support, network security, and virtualization.

1. Christopher Moore
67 Sweetgum Ln. Dallas , GA 30132
678 793 1722
Chris GMoore678@gm ail.com
SUMMARY
More than 15 years experience s upporting and optimizing data networks
ABILITIES AND EXPERIENCE
General Network Management and Optimization
 Configuring and maintaining routers, switches and firewalls including subnetting
and intrusion prevention.
 Years of hands-on work in a windows s erver/client environment
 Total network planning/mapping, hardware and software s ourcing and acquisition
 Ins tallations from wiring and racks to s ervers to workstations
 Data and phone sys tem expertise including hardware and s oftware, both analog
and VOIP
Software Upgrades, Patches and Testing
 Development and m anagement of effective upgrade schedules
 Pre-deployment testing of patches and bug fixes
Project Management of Hardware Upgrades and New Installations
Vendor Relationship Management
 Effective price negotiation and on-time delivery tracking
 Years of work with Microsoft Volume Licensing
Network Security and Disaster Recovery Planning
 Backup protocol design and implementation providing s takeholder peace of m ind
 Firewall setup and administration
 Server hardening and firewall alert m anagement
Report Development for Operational Metrics and Network Optimization
Ownership of Troubleshooting/Trouble Ticket Resolution
 Over 15 years experience direct contact with users closing tickets
 Supervision of internal s taff and s upport of outsourced s ervice providers
 Eas y-going and professional interaction with users for effective problem solving
 Hands-on repair of s ervers, routers, switches, firewalls and workstations
Ability to Synthesize Complex IT Issues for Presentation to Management or
Executives
Significant Depth of Knowledge Spanning a Wide Array of Products and Technologies
 Mos t com mon desktop applications including Entire MS Office s uite
 Knowledge of key protocols (DNS, DHCP, FTP, VPN, etc.) and s oftware to control
them
 Ins tallation and troubleshooting for printers, m ultifunction copiers, cell phones,
tablets and other common office equipment
 In-house repair of IT hardware including desktops, laptops and printers
Outstanding Communication Skills Both Oral and Written
Self Reliance
Ability To Respond Effectively In High Stress Situations
Dedicated, Dependable and Loyal Employee

2. TECHNICAL SKILLS
Server Administration and Optimization
 Working knowledge of VMware Virtualization
 15 Years hands-on experience administration of all Windows Server OS from NT
through 2012
 Working knowledge of administration of Linux/AIX/Unix s ervers
Active Directory, File Servers, DNS, and DHCP
 15 Years effective m anagement of Active Directory and user rights for enterprise
 Setup and adjustment of group policy
 Knowledge of s erver-based networking protocols s uch as DNS and DHCP as well
as how to m aintain and adjust s ettings
SQL Server Administration
 Server ins tallation and s tartup or upgrades of existing
 Dependable backup protocol development to insure data s ecurity and integrity
 Bas ic SQL scrip writing
 Data m ining and report writing using Crys tal Reports
Exchange Server Administration
 Backups, upgrades, and m onitoring allowing for minimum of m ail flow interruption
 Anti-Spam and AV ins tallation and m aintenance
 Autom atic alerts and alert threshold m anagement
Sharepoint Server Administration
 Managing users and permissions
 Dis k m onitoring and backups
 Us e and activity reporting
Security
 Experience with WatchGuard, Cisco Pix, and SonicWall firewall configuration and
adm inistration
 Active network intrusion prevention, through used of notifications
 Layered approach including NAT, port s canning activity notification, placement of
m ail servers in DMZ, logging when required, timely updates and other m easures
 Prim arily us ed various versions of Sym antec brand AV for enterprise wi de
protection
Desktop Environment Management
 Malware and virus removal and re -imaging when required
 Years of us er interaction experience for s mooth and friendly s upport and trouble
res olution
 Depth of knowledge of commonly us ed workstation s oftware s uch as Outlook and
the entire MS Office Suite.
 HDD, power s upply, PCI card replacement or from -scratch workstation construction
ERP Solutions
 9+ years administration of Activant’s Prophet 21 for Distribution
 4+ years Dentrix for dental practice
Telephony
 Adm inistration of m itel/inter tel PBX s ys tems
 Overs ight of T1 and SIP installations
 His tory of s trong working relationship with s everal circuit providers s uch as AT&T,
Winds tream and Comcast
VPN
 Creation and support of s ecure remote access to files and applications
 Experience in s erver/firewall s ide and client s ide s upport for users and guests

3. WORK HISTORY
Owner/Consultant Dec2014 -
Pres ent
CM Consulting
 Offering IT s upport for small businesses
 Specializing in dental and medical practices
IT Manager Jun1998 –
Dec2014
Air Specialists Inc.
 Architect and Manager of entire data s ystems infrastructure for over 14 years
 SMB with $10 Million in annual sales – Distributor of industrial tooling and m aterial
handling devices
 Moved com pany from s ingle AIX s erver/Green s creens to Windows server/
works tation environment
 Provided 24/7 support for 25-50 users in various roles
 Directed technology im provements which allowed company to cut ins ide staff in half
while consistently increasing year on year profits
Inside Sales Jan1995-
May1998
LHA Products
 Cus tomer s upport and order entry in the industrial hydraulics field
 Trained for administration of IBM AS/400 s ys tem
 Problem-solved dumb terminal hardware issues
EDUCATION
Shorter College Dec2001
Rom e, GA
 Bachelor of Science in Management
CCNA and ITIL
 In progress – Expected test dates of early May 2015