My CV

1. Name : FREDDIE C. RIZON JR
Date of Birth : December 26, 1975
Gender : Male
Current Address : BLK 76 Marine Parade #07-15,
Singapore 440076
Age : 40
Email add : Freddie.Rizon@outlook.com
Contact No. : Mobile: +65 9141232
Viber 91412321
Whatsapp: 91412321
Skype ID : Freddie.Rizon
I. EMPLOYMENT HISTORY (26 YEARS OF TOTAL WORK EXPERIENCE)
IT Desktop Support February 2015 – December 2015
Assistant Technical Head
SYSWARE Computer Services,
Lapasan Hi-way, Philippines, 9000
 Assist user via phone calls and Log cases and follow through till closure.
 Troubleshoots and restores routine IT services and equipment issues by
analyzing, identifying and diagnosing symptoms using established standard
operating procedures.
 Responsible in Installing, upgrading, support and troubleshoot XP, Windows 7
and Microsoft Office 2007 and any other authorized desktop applications.
 Recommend procedures and controls for problem prevention & provide technical
support via phone, email.
 Maintains knowledge base and helpdesk management system to enhance quality
and efficiency of problem resolution
 Returns defective equipment/parts to maintenance inventory, documents
customer repairs, maintains and restocks assigned parts inventory to insure
proper spare parts levels.
 Mentor and assists other technicians with unresolved issues on repair &
installation of units.
 Communicates and Interacts with walk in customers regarding inquiry and
services & Gathering the appropriate information for the type of request.
 Responsible for planning and deployment of new and existing systems within the
organization
 Responsible for monitoring and analyzing incoming calls, problems and support
requests.
 Performs remedial repairs on computers, laptops, printers and any other
authorized peripheral equipment

2. IT Desktop Support January 2014 – February 2015
Network Administrator
HRD Printshoppe,
Pinikitan, Cogon, Philippines, 9000
 Assist user via phone calls and Log cases and follow through till closure.
 Troubleshoots and restores routine IT services and equipment issues by
analyzing, identifying and diagnosing symptoms using established standard
operating procedures.
 Maintains knowledge base and helpdesk management system to enhance quality
and efficiency of problem resolution
 Responsible for troubleshooting, installation, configuration and repairing
computer systems PABX and cabling structure.
 Responsible in Installing, upgrading, support and troubleshoot XP, Windows 7
and Microsoft Office 2007 and any other authorized desktop applications.
 Technical Support in Hardware and Software Printer Machine DGI 10 FT Printer
Model XP 3420T.
 Communicates and Interacts with walk in customers regarding inquiry and
services & Gathering the appropriate information for the type of request.
 Responsible for planning and deployment of new and existing systems within the
organization
 Responsible for monitoring, operating, managing, troubleshooting and restoring
to service any terminal service client, personal computers (PC) or notebooks that
has authorized access to the network
 Performs remedial repairs on computers, laptops, printers and any other
authorized peripheral equipment
IT Desktop Support January 2009 - December 2013
Head Graphic Designer
Printing Machine Operator
ONE SHOP PRINTING and SERVICES,
Door 14, Liceo Arcade, Kauswagan, Philippines, 9000
 Provide IT service and support to end-users of desktop and printers.
 Provide support on Desktop PC and network troubleshooting.
 Technical Support in Hardware and Software Printer Machine DGI 10 FT Printer
Model XP 3420T.
 Create and maintain user security account for large format printers.
 Showcase Layout Designs for Walk-in customers for Billboards, Banners,
Stickers and other Advertising Materials.
 Finalizes Layout and Print Proofing’s for client’s approval.
 Communicates and Interacts with walk in customers regarding inquiry and
services & Gathering the appropriate information for the type of request.
 Negotiates / Attends bidding of materials in known establishments government
and private.
 Responsible for planning and deployment of new and existing systems within the
organization
 Responsible for monitoring and analyzing incoming calls, problems and support
requests.
 Performs remedial repairs on computers, laptops, printers and any other
authorized peripheral equipment

3. IT Desktop Support November 2007–December 2008
Head Graphic Designer and
Large Format Printer Operator
GOLDEN K Advertising
Bulua Hiway, Cagayan de Oro City,
Philippines 9000
 Provide IT service and support to end-users of desktop and printers.
 Provide support on Desktop PC and network troubleshooting.
 Create and maintain user security account for large format printers.
 Showcase Layout Designs for Walk-in customers for Billboards, Banners,
Stickers and other Advertising Materials.
 Technical Support in Hardware and Software printer machine Rolland Versa
Camm SP-540V.
 Communicates and Interacts with walk in customers regarding inquiry and
services & Gathering the appropriate information for the type of request.
 Provides actual mock-up designs and patterns for Build-ups (Acrylic, Steel, and
Wood)
 Responsible for planning and deployment of new and existing systems within the
organization
 Performs remedial repairs on computers, laptops, printers and any other
authorized peripheral equipment
 Responsible for monitoring and analyzing incoming calls, problems and support
requests.
 Assist user via phone calls and Log cases and follow through till closure.
IT Support / Junior Artist April 2005 - November 2007
FERNIE J ADVERTISING Company LTD.
Bontong Camaman-an
Philippines, 9000
 Responsible for troubleshooting, installation, configuration and repairing
computer systems.
 Maintain small shared network connectivity, large format printer, sticker cutter
machine software issues and computer maintenance for 10 end users.
 Responsibilities included layout/paste-up, Computer document files support
service and output to large format printing, computer cut stickers, flex & metal
signage.
 Technical Support Hardware and Software Printer Machine DGI 8 FT & Cutter
Plotter Printer.
 Responsible for producing various marketing communication material such as
streamer & banner advertisements, posters, signage’s trade show displays and
many more.
 Responsible for planning and deployment of new and existing systems within the
organization

4. DATA ENCODER March1996 – March 2005
(Working Student)
Barangay Kauswagan (Government)
Cagayan de Oro City, Philippines 9000
 Responsible for troubleshooting, installation, configuration and repairing
computer systems.
 Data Encoder Clearances/Certificates
 Responsible for planning and deployment of new and existing systems within the
organization
 Maintain small shared network connectivity, large format printer, sticker cutter
machine software issues and computer maintenance for 10 end users.
 Responsible for Backup of Files.
 CCNA Certification
OTHER WORK EXPERIENCE:
NESTLE PHILIPPINES (Private Company) August 1995- 1996
(Working Student)
Cagayan de Oro City Philippines
Job Description: Data Encoder (Engineering Department)
CITY CIVIL REGISTRAR'S OFFICE (Government January 1995- July 1995
(Working Student)
Cagayan de Oro City Philippines
Job Description: Data Encoder for Birth/Death/Marriage Certificates
II. Competence Training Certifications
 Participate in workplace communication (code 500311105)
 Work in team environment (code 500311106)
 Practice career professionalism (code 500311107)
 Practice occupational health and safety procedures (code 500311108)
 Apply quality standards (code ICT315202)
 Perform computer operations (code ICT311201)
 Perform mensuration and calculation (code ELC311201)
 Prepare and interpret technical drawing (code ELC311202)
 Use hand tools (code ELC724201)
 Terminate and connect electrical wiring and electronic circuits (code ELC724202)
 Install computer systems and Network (code ELC724318)
 Diagnose and troubleshoot computer system (code ELC724319)
 Configure computer systems and networks (code ELC724320)
 Maintain computer systems and networks (code ELC724321)

5. III. TECHNICAL SKILLS:
 Knowledge in Redhat Sys Admin v5 (recertifying for v7)
 Install, configure and administer VMware, Hyper-v, Unix/Linux, and Windows
Servers.
 Install, configure and administer network devices like F5 Load Balancer and
Kemp LB.
 Provide technical support to Virtual Cloud Infrastructure Team.
 Virtualization (VMware, Hyper-V, vPAR, Redhat), Enterprise Class Servers,
Clustering Servers, Systems and Network Engineering Operations, and
Information Security.
 Advanced knowledge and skills with, MS Word, MS Excel, Dreamweaver, Adobe
Indesign, Adobe Photoshop, MS Office, Adobe Acrobat, Microsoft SharePoint
2010.
 Technical Knowledge and Basic skills with C++ Programming
 Network cabling and troubleshooting.
 Create Concept layout & design for brand label, Ad & promo merchandising
materials such posters, flyers, streamers, banners, and stickers.
 Repairing Android Mobile Devices.
 Windows XP, Windows 7, Windows 2000/2003/2008
 Able to maintain professional demeanor under stress
 Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
 Self-confidence and interpersonal skills
 Analytical and problem solving skills, Good communication (both verbal and
written) skills, Planning and organizing skills, Good administration management
skills, Strong listening skills
 Working technical knowledge of current protocols, operating systems and
standards.
 Ability to operate tools, components and peripheral accessories.
 TCP/IP
 Active Directory, Windows Server
IV. EDUCATION:
(June 2015 to September 2015)
All in One Technical School TESDA (Modules)
Training Certificate in Computer Hardware Servicing NC II
(2008-2010)
Marawi Islamic University
Diploma in Associate in Computer Science (Graduated)
(1998-2002)
Asian College of Science and Technology ACSAT
Computer Science (Did not pursue)
(1993-1998)
Liceo de Cagayan University
Computer Engineering (Did not pursue)