This document summarizes the skills and experience of Betty DeHart. She has over 25 years of experience in training, sales, management, and customer service. Her expertise includes event planning, training development, project management, and creative problem-solving. She has trained teams across many industries and helped companies increase their sales revenues.
Panduan Membuat Artikel-Proyek Wikipedia MaanyanArief Ezagren
Presentasi ini berisi panduan membuat artikel berbasis Wiki dalam bahasa Maanyan untuk mendukung perwujudan bahasa Maanyan sebagai edisi selanjutnya dari Wikipedia.
Panduan Membuat Artikel-Proyek Wikipedia MaanyanArief Ezagren
Presentasi ini berisi panduan membuat artikel berbasis Wiki dalam bahasa Maanyan untuk mendukung perwujudan bahasa Maanyan sebagai edisi selanjutnya dari Wikipedia.
El articulo publicado tiene como finalidad dejar conocer las practicas que se desarrollaron en el laboratorio de la asignatura de Ingenieria de Telecomunicaciones.
Cognitive Discourse Analysis: Frame analysis (LANCOM 3) Jelec Anna
Would you like to learn how to find and recognise frames? This week we are going to apply the knowledge about frames to analysing text. We are going to go through the basics of frame analysis and watch a video to find out the frames.
Can you identify why the term "greenhouse effect" did not prove effective in convincing Americans to act against global warming? I
Cognitive Discourse Analysis: Introduction (LANCOM 1) Jelec Anna
Discourse analysis is based on the assumption that context is fundamental for our understanding of text. The social context (such as education or politics), the thing accomplished by the text (e.g., legislation, teaching), the participants and their various communicative, social and professional roles, the relations between them, the setting (time, location) and other social or interactional properties of the communicative event are all relevant to understanding the discourse behind it (van Dijk 2000). Cognitive discourse analysis uses what we know about cognitive processing to understand and create discourse.
Over 14 years of experience in SEO, Business Development, Offshore Marketing, Sales and Sr. Mgmt. presently associated with Cygnet Infotech Pvt. Ltd., as Sr. Manager – Business Development Possess experience of managing 50+ clients, 15+ BD Team Members, 20+ Digital Marketing Team members & 100+ Digital Marketing projects. A keen planner & implementer with demonstrated abilities in devising business development plans and accelerating the revenue growth. Have been involved in deployment/ support of projects. Gained functional skills in analyzing the client requirements: translating new ideas into clients’ solutions including opportunity identification, requirements development, delivery, support & analysis and documentation. Motivated by internal standards of performance to deliver quality results. Well versed with ISO 9001:2000, ISO 27001:2005, CMMI Level 2 & CMMI Level 3 certifications and processes. In depth knowledge of SEO on page, off page optimizations and submission works. Domain Knowledge of Financial Accounting, Learning Management System, Job Portal, Recruitment Management System, Point of Sale, Optometrist Practice Management System, E-commerce Website & Attendance System. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
The Impact of Artificial Intelligence on Modern Society.pdfssuser3e63fc
Just a game Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?
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Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
This comprehensive program covers essential aspects of performance marketing, growth strategies, and tactics, such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and more
1. Betty DeHart
bettydehart@cox.net 7755 E Thomas Rd Unit 4 Scottsdale, AZ 85251
Cell: 480 246-0587
SUMMARY
Energetic results oriented leader with all-encompassing skills and records of accomplishment in
training, sales, staffing, and motivating others. Adept at identifying and executing sales strategies that
will capitalize on growth opportunities via analysis, product knowledge, development, and sound
business expertise. Dynamic, motivated, enthusiastic, and inspirational mentor, as recognized by all.
KEY SKILLS
• Event Planning • Training & Development • LMS Learning Systems
• Project Management • Internet & Research • Budgeting & Forecasting
savvy
• Call Center Sales • Business to Business • Customer Service
Sales
• Process Improvement • Creative Problem- • Marketing
solving
• Fun • Team Building • Sales
• Diversity • Records Management • Performance Management
Management
TRAINING & MANAGEMENT EXPERIENCE
System Knowledge: DWS, OMS, Snag-it, RightNow, Live Ops, PeopleSoft, EZ Glass, TMS,
AS400, Remedy, D.E.C.A.L.S, E-TIME, FACS, Access, EGIS II, EMC2, Blackberry (LMS), Legacy,
Microsoft Office, Excel, Access, Consulting Plus, Dial Up Networking, Windows 7, XP, & NT,
CBT’s, PowerPoint, Visio, RightNow, SharePoint, CC mail, Lotus Notes.
Sales Trainer, Advantage Sales & Marketing Campaigners El Segundo California, 2008- 2010
DIRECTV Telco Teams, Campaigners - A Division of Advantage Sales and Marketing
• Professionally conducted onsite visits to 14 call centers, with formal classroom and one-on-one
coaching, training promotions, service changes, and selling skills.
• Awarded 2009 Commercial Trainer of the Year.
• Built strong relationships on behalf of DIRECTV with employees creating an upbeat atmosphere
for sales and improved confidence by making the experience interactive, engaging, and reassuring.
• Developed manuals, trained, and mentored all new ASM business sales trainers at clients call
centers located in 28 states.
• Completed visits with the Verizon, Qwest and AT&T Regional Sales Managers in representation
of DIRECTV’s product line aiding with system launches, sales events, and promotions.
• Promoted in-depth knowledge of the client’s services and trained the most effective closing sales
techniques, increasing DIRECTV product earnings within the Verizon call centers by 1500%.
• Coached AT&T, Verizon, Qwest, and Fairpoint call centers teams to 1st place in league.
Training Specialist, LifeLock Tempe Arizona, 2007-2008
• Honored by CEO Todd Davis with LifeLock’s ‘glass apple’ award as a great inspirational trainer.
• Served as front-line guru as the voice of LifeLock for all new hires orientation and on-boarding
through ongoing education and skills training.
• Lead participants throughout four levels of learning: awareness, knowledge, skill, and mastery.
• Initiated KPI’s (Key Performance Indicators), quality standards and procedures, as coaching tools
in employees’ development for new 250 seat center.
• Planned, customized and trained workshops to improve staffs ability to multitask, improve
technical system skills, and after call work efficiency levels.
Customer Service & Sales Manager, JC’s Glass 2006-2006, Tempe Arizona
2. Betty DeHart bettydehart@cox.net __ Page 2
• Managed local office and team of 12 inbound telephone customer service/sales consultants.
• Increased the team’s access and availability from 71 to 89% by assessing, developing joint goals,
documenting action plans, and restructuring team’s skill sets.
• Reduced abandons from 20% down to 5% by monitors, coaching and motivational goal setting.
Office Manager, Marketing Expert, Save Avenue 2003-2006, Scottsdale Arizona
• Adhered to all budget guidelines while submitting reports, office management, resolved pay-out
commission errors, payroll, and schedules.
• Resolved daily issues of process and product knowledge, customer service, ticket input, escalated
issues, coaching, and trend analysis for three businesses: RedBall Mall, Save Avenue, and
Camelback-IT Solutions.
• Assisted clients in maximizing their advertising dollars and saved the sales in monthly revenues
over $150,000.00.
• Attended conventions as buyer for obtaining new-fangled products, ideas, and business partners.
• Develop and implement campaigns involving the sale of promotional products, design of web
sites.
TIS-Team Integration Specialist-OJT Assessor-LMS Field Support
Advanced Interactive Systems Contractor 2002-2003, Seattle Washington
• Promoted within one month from OJT to TIS.
• Coordinated all aspects of OJT (On the Job Training) assessment TSA recruits: training,
observations, and team reviews.
• Evaluated and documented, 60 hours of OJT performance while providing world class coaching.
Training Manager QWEST / USWEST Communications 1993-2002, Phoenix Arizona
• Received ‘Spirit ‘award, as voted by peers as being a passionate and inspirational leader.
• Delivered and coordinated learning for new employees in 400-seat call center, consistently
achieved highest possible feedback rating.
• Designed and delivered hands-on Sales & Service Initial Training (IT) classes. IT classes of 17 to
40 new hires in a 12 week Internet Based Training (IBT) graduating 98%.
• Produced six stellar students, in one class, who attended the 1999 President’s Club for achieving
over 150% sales goal in a one-year period.
Sales Consultant 1983–1993,
• Expert level knowledge of the Sales Center Negotiation Process: establishing trust, Rapport-
Interviewing- providing Solutions, and Closing sale (RISC).
• Maintained weekly account responsibilities for over 150 Small Business’s, delivering exceptional
customer service.
• Awarded Presidents Club for achieving 165% of sales goal in a one-year period, revenue
exceeding $1,000,000.00 dollars.
• Prospecting sales analysis expert achieving outstanding rating on all annual reviews.
• Previous positions:
Team Leader
Phone Center -retail
Methods and Procedures Analyst
Customer Service Representative
CORPORATE & SELF-EDUCATION
Graduate work in Masters of Counseling – University of Phoenix GPA 3.61
Bachelor of Science Dual Major of Speech and Public Relations -
University of Central Missouri, Warrensburg, MO
3. TSA Screener Certification Training LMS Computer Field Support
Bob Pike’s Creative Training Techniques Dale Carnegie
Information Mapping Tom Hopkins
Landmark Education Graduate Certified Red Cross Water Safety Instructor