Andrew Beck is a senior at Arizona State University majoring in Business Communication with a 3.2 GPA, seeking an internship for spring 2015, and has over 5 years of experience in sales, customer service, and leadership roles at companies like Best Buy, Kroger, and State Farm Insurance. He has strong skills in communication, sales, leadership, and Microsoft programs and is looking to apply these skills and his education in an internship.

1. Andrew Ryan Beck
14430 S 32nd Street,Phoenix Arizona, 85044 | (602) 885-8147 | drew_beck051088@hotmail.com
Objective
· Experienced leader,team oriented and current college student seeking an internship for the spring of 2015.
Education
BACHELOR’S OF INTERDISCIPLINARY STUDIES IN BUSINESS AND COMMUNICATION (GPA 3.2)
ANTICIPATED GRADUATION, MAY 2015 | ARIZONA STATE UNIVERSITY
· Major: Business Communication
· Related coursework: Extensive management courses, Computer information system, interpersonal and business to
business communication courses, conflict resolution.
Skills & Abilities
SALES
· Able to consistently exceed sales goals
· Ranked in top 150 employees companywide while at Best Buy
· Able to provide effective solutions to satisfy complex customer needs
· High customer retention through positive interactions/sales
· Received numerous company customer service awards based on customer survey results
COMMUNICATION
· Excellent analytical and problem solving capabilities under minimalsupervision
· Extensive experience working in a corporate call center
· Ability to resolve customer concerns and issues
· Superb oral, written and electronic communication skills
LEADERSHIP
· Proven team leader and great team player
· Held supervisory positions multiple times at varying employers
· Developed and suggested workflow procedures that are still in use companywide
· Selected to lead other sales teams at various store locations
· Responsible for training all new hire employees
WINDOW’S/ MICROSOFT EXPERT
· Extensive experience and expertise in Microsoft Word, Excel, PowerPoint, Access, Publisher,Outlook
· Windows expert certified
· Extensive knowledge in Apple, Chrono’s, and Macros base operating systems

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Experience
MICROSOFT CONSULTANT | BEST BUY 06/10-PRESENT
· Identified technological needs of businesses and offered solutions based on the unique requirements of each business
· Trained and mentored new hire employees in Microsoft system’s/operating systems sales
· Communicated effectively with newcustomers to determine their needs and wants
· Recognized as one of the top performers worldwide four years in a row
· Earned management recognition for “Outstanding Service” based on feedbackfrom both customers and business
partners.
DELI CLERK/SHIFT LEAD| KROGER 01/08 – 6/10
· Responsible for maintaining deli day-to-day operations in accordance to Arizona Health Department standards
· Received perfect inspections by county health inspectors during my entire tenure
· Assisted management in making of departmentalexpense reports as well as created work schedules for 15+ associates
· Acted as stand in manager for deli department directing all operations and procedures
CLAIMS PROCESSOR | STATE FARM INSURANCE 10/07 – 12/08
· Promoted to Claim Processor within one year; first employed in field claims as a Claims Service Assistant
· Chosen by management to reorganize, fine tune and balance the bodily injury department’s records
· Responsible for inbound customer calls and inquiries
· Prepared payments tobe issued