2. Agenda :
•What are KPIs?
•Why are we using KPIs?
•How to create a KPI?
•Do’s and Don’ts.
•Functions’ KPIs
•Why do we need Tracking.
•How to track members.
•When to track?
•Some tips and tricks about tracking.
4. Examples
In marketing :
how well the recruitment process is going
KPI : # of applicants.
measured value : 500 applicants.
In finance :
how good are the cost cutting solutions .
KPI : #of host families realized .
measured value : 30 host families .
5. How to create a KPI?
Strategic
goals Measured
Period
Result
interpretation
6. KPIs must be SMART
Smart
Measurable
AchievableRelevant
Time
bounded
7. Do’s and Don’ts
• Do’s :
1. KPIs should be aligned with the strategic
goals.
2. KPIs should be transparent to the hall
entity.
3. KPIs should be tracked , managed and
updated .
8. Do’s and Don’ts
• Don’ts :
1. Irrelevant KPIs.
2. Too many KPIs.
3. Keep it Secret.
4. Copy KPIs from other entity.
5. Be too descriptive .
6. Choose timeframe regardless the external
factors.
9. OGCDP KPIs
• 1- # of raises.
• 2- # of SRBs.
• 3- # of closed partnerships.
• 4- # of matches.
• 5- # of realizations.
• 6- # of meetings.
• 7- # of active members.
• 8- Duration between raise and match, match and
realization.
• 9- # of closed partnerships.
• 10- Customer gauge scores.
10. OGIP KPIs
• 1- # of raises.
• 2- # of SRBs.
• 3- # of Visits.
• 4- # of closed partnerships.
• 5- # of matches.
• 6- # of realizations.
• 7- # of meetings.
• 8- # of active members.
• 9- Duration between raise and match, match and realization.
• 10-# of closed partnerships.
• 11- Customer gauge.
11. IGCDP KPIs
• 1- # of phone calls.
• 2- # of company visits.
• 3- # of raises.
• 4- # of matches.
• 5- # of realizations.
• 6- Duration between raise and match, match
and realization.
• 7- # of closed partnerships
• 8- Customer gauge score.
12. IGIP
• 1- # of phone calls.
• 2- # of company visits.
• 3- # of raises.
• 4- # of matches.
• 5- # of realizations.
• 6- Duration between raise and match, match
and realization.
• 7- # of closed partnerships
• 8- Customer gauge score.
13. Talent management
• A- Education team :
• 1- Accuracy of reports submitted and on time (weekly / monthly / Quarterly)
• 2- Team overall performance & individual development on monthly and quarterly basis
• 3- Internal satisfaction survey results
• 4- Performance appraisals achieved vs. planned
• 5- Educational cycle performance %
• 6- #sessions delivered per function
• B- TXP:
• 1. Accuracy of reports submitted and on time (weekly / monthly / Quarterly)
• 2. Team overall performance & individual development on monthly and quarterly basis
• 3. Internal satisfaction survey results
• 4. Performance appraisals achieved vs. planned
• 5. % members efficiency and satisfaction
• 6. % of talent capacity
14. Marketing
• # of media coverage received
• # of our different programs
• # of Social Media channels visitors
• # of AWG partnerships signed
• # of university relation activities
implemented
• # of market research & segmentations
conducted
• # of conferences/forums we are invited to as
representatives of youth leadership
15. IM
• # of projects implemented
• % of members/LC using the system
16. Finance
• A- Financial management:
• 1-Monthly reports delivered on time.
• 2-Q reports delivered on time.
• 3-Budget reviews accuracy.
• 4-Financial investments and its ROI.
• # of team meetings conducted.
• B- R&S team :
• A-host families team:
20. Some Tips & Tricks about
Tracking
• Do it in a timeline
• Use a specific template
• Put it in your schedule it takes an
amount of time
• Remember THE FOLLOW UP
