1. Angela M. Poore 712-343-4112
Avoca, Iowa 51521 Angelapoore1974@gmail.com
https://www.linkedin.com/in/angelpoore
SUMMARY
Enthusiastic self-motivated administrative professional with over 17 years of experience in a
global company. Excellent interpersonal skills, willing to assist with any assignments, questions,
and tasks to achieve results. Self-starter who needs no supervision to accomplish duties.
Proficient in SAP, MS Office Suite, and other applications.
PROFESSIONAL EXPERIENCE
IGT Council Bluffs, IA 1999-2016
Senior Project Coordinator, 2002– 2016
Created and maintained various reports to assist management, teammates, and sales
associates. Assisted in “hot” and non-emergency parts and asset research, ordering,
processing, and tracking on a continual basis. Researched, tracked, reported and completed
conversion projects for the Sales and Service departments.
• Improved customer satisfaction through communication and coordination – achieving a
minimum of 98% Customer Request Delivery Date completion.
• Achieved the optimal parts turn rate of 4 per year by creating and analyzing reports and
working with associates.
• Suggested a more efficient and effective method to process certain asset movements which
was implemented country wide.
• Mentored and trained less experienced personnel for the betterment of those jurisdictions
efficiency and the company as a whole.
• Achieved 100% accuracy in parts audits for every year audited.
Office Administrator, 2000-2002
Managed all office duties including processing invoices, petty-cash disbursements and account
management, special event planning, and assisting various departments in tasks as requested.
• Improved petty-cash accounting process and maintained a 100% accuracy.
• Created and maintained reports to assist Sales personnel with tracking orders and
improving customer satisfaction.
• Improved special events planning by ensuring more equal distribution of benefit.
Lead Operations Monitor, 1999-2000
Monitored and reported on gaming activities on company assets. Ensured timely customer
service. Audited records to ensure accuracy in reporting. Ran daily accounting reports and
reported any inaccuracies to appropriate personnel/
• Conferenced with teammates to discuss record audit results, resolving issues and
increasing accuracy.
• Contacted customers when any company asset needed attention, ensuring continued
revenue collection and customer service.