The document discusses branding and brand equity. It covers key topics such as:
- The definition of a brand and how brands create value for companies and consumers.
- What brand equity is and how it is built through strong brand knowledge, preferences, and loyalty over time.
- The four main steps in strategic brand management: positioning, marketing, measuring performance, and sustaining value.
- Models for measuring brand equity such as brand value, awareness, and emotional connections to the brand.
- How brands are managed through reinforcement, revitalization, and architecture strategies to maintain and grow their value.
This document provides an overview of branding and brand management. It defines what a brand is, explains the importance of brands, and how branding applies to many different types of products and services. The key points made include:
- A brand identifies and differentiates products and services from competitors.
- Brands are important because they simplify decisions for consumers, reduce risk, and set expectations.
- Branding can apply to physical goods, services, retailers, online offerings, organizations and more. Almost anything can be branded.
- Strong, well-known brands provide value and competitive advantage, but all brands face challenges like increased competition, savvy consumers, and changing media.
- Brand equity refers to the extra value added
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:BRAND BUILDING
Lesson : Brand startegies
Faculty Name: Vishal Desai
This document discusses key concepts in brand management including what a brand is, how it identifies the seller or product, and its tangible and intangible attributes. A brand aims to differentiate a product from competitors and build equity over time through consistent identity, experience, and activities like product development, advertising, and sales. Strong brands develop loyalty and command a premium. Effective packaging and labeling support the brand message and strategy.
This document summarizes Chapter 8 of a marketing textbook. It discusses key concepts regarding products, services, and branding strategies. Specifically, it defines what a product is, different types of consumer and industrial products, and decisions around individual products, product lines, and product mixes. It also outlines branding strategies and the product lifecycle model. The product lifecycle model describes the introduction, growth, maturity, and decline stages of products and appropriate marketing strategies at each stage.
Brand Management (strategic Brand Management) is a course designed for marketing students. This also includes small assignments, and class work for students.
This document provides an overview of brand management. It defines a brand and discusses the benefits of branding for both customers and companies. Branding allows customers to make quicker decisions and feel assured of quality, while helping companies charge premium prices, build loyalty, and introduce new products more easily. The document also outlines different branding strategies and policies companies can adopt, how to measure brand success, and reasons why brands can fail if they lose relevance or credibility.
This document provides an overview of branding and brand management. It defines what a brand is, explains the importance of brands, and how branding applies to many different types of products and services. The key points made include:
- A brand identifies and differentiates products and services from competitors.
- Brands are important because they simplify decisions for consumers, reduce risk, and set expectations.
- Branding can apply to physical goods, services, retailers, online offerings, organizations and more. Almost anything can be branded.
- Strong, well-known brands provide value and competitive advantage, but all brands face challenges like increased competition, savvy consumers, and changing media.
- Brand equity refers to the extra value added
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:BRAND BUILDING
Lesson : Brand startegies
Faculty Name: Vishal Desai
This document discusses key concepts in brand management including what a brand is, how it identifies the seller or product, and its tangible and intangible attributes. A brand aims to differentiate a product from competitors and build equity over time through consistent identity, experience, and activities like product development, advertising, and sales. Strong brands develop loyalty and command a premium. Effective packaging and labeling support the brand message and strategy.
This document summarizes Chapter 8 of a marketing textbook. It discusses key concepts regarding products, services, and branding strategies. Specifically, it defines what a product is, different types of consumer and industrial products, and decisions around individual products, product lines, and product mixes. It also outlines branding strategies and the product lifecycle model. The product lifecycle model describes the introduction, growth, maturity, and decline stages of products and appropriate marketing strategies at each stage.
Brand Management (strategic Brand Management) is a course designed for marketing students. This also includes small assignments, and class work for students.
This document provides an overview of brand management. It defines a brand and discusses the benefits of branding for both customers and companies. Branding allows customers to make quicker decisions and feel assured of quality, while helping companies charge premium prices, build loyalty, and introduce new products more easily. The document also outlines different branding strategies and policies companies can adopt, how to measure brand success, and reasons why brands can fail if they lose relevance or credibility.
This document discusses key concepts in product and brand management including definitions of products, brands, product levels, product mix, new product adoption process, diffusion of innovation, brand architecture, and the product management process. It provides details on consumer and industrial products, the customer value hierarchy, width, length and depth of product mix, and the different types of adopters in the diffusion of innovation curve.
The document discusses corporate branding versus product branding strategies for firms entering emerging markets. It proposes that firms are more likely to use corporate branding when stakeholder interests are broad, corporate image is emphasized, markets are complex, marketing costs are high, and industrial products are being sold. Larger, more experienced international firms are also positively associated with corporate and product branding. Future research could develop and test additional hypotheses about branding strategies across different stages of market entry and expansion.
This document discusses brand resonance and the brand value chain. It describes the four steps to building a strong brand as brand salience, brand performance, brand imagery, brand judgments, brand feelings, and brand resonance. The brand value chain shows how marketing investments can create customer-based brand equity and shareholder value. Building brand resonance requires meeting customer needs, positive brand imagery and judgments, and emotional engagement to create behavioral loyalty, attitudinal attachment, and sense of community.
This chapter discusses positioning and differentiating products through the product life cycle. It covers developing an effective positioning strategy, differentiating products using various attributes, and adapting marketing strategies to each stage of the product and market life cycles. The key stages of the product life cycle are introduction, growth, maturity, and decline, each requiring different marketing approaches. It also discusses segmenting markets and adapting to market evolution from growth to maturity and decline.
This document discusses products, services, and brands. It defines what a product is and classifies products into consumer and industrial products. It describes the decisions companies make regarding individual products, product lines, and product mixes. It identifies the four key characteristics of services and additional marketing considerations for services. Finally, it discusses branding strategy and how companies build and manage their brands.
1. Corporate branding represents an organization's values, culture, and strategy and aims to build trust in the company as a whole rather than individual products. It reflects all customer experiences and perceptions of the company.
2. The process of corporate branding involves understanding target audiences, developing a strategic communication plan, and managing branding consistently. Successful brands communicate a company's core beliefs through advertising, PR, and by ensuring internal and external experiences align with the brand.
3. For corporate branding to be effective in India, companies need strong leadership and management that matches international standards to help Indian brands prosper globally.
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:BRAND BUILDING
Lesson : BRAND IDENTITY TRAPS
Faculty Name: Vishal Desai
The document discusses various concepts related to branding including understanding branding, brand building, brand attributes, brand management strategies, and brand architecture. It provides information on topics like developing a brand name, logo, colors, essence/promise, co-branding, stealth branding, fighting brands, multi-branding, and different models of brand architecture like house of brands, endorsed brands, sub-brands, and branded house.
The document discusses brand strategy and implementation. It covers topics such as defining the customer as the king and queen, maintaining an election day mindset all year long to engage customers, and using the "royal formula" of alignment, attachment, authenticity, and advocacy to create a champion brand. It also addresses developing a brand architecture and taking a holistic approach to executing the brand strategy internally and externally.
This document discusses strategic brand management. It defines a brand as a name, symbol, or design that identifies a seller's goods or services. For buyers, brands can reduce search costs, risks, and perceived risk. For sellers, brands can facilitate repeat purchases, new product introductions, promotional effectiveness, premium pricing, market segmentation, and brand loyalty. The challenges of brand management include competitive pressures, market fragmentation, complex strategies, bias against innovation, and short-term pressures. Strategic brand analysis involves analyzing products, markets, customers, competition, and brands. Tracking brand performance and analyzing product life cycles, finances, performance, research, and positioning are also discussed.
This document discusses research techniques for measuring brand equity, including both qualitative and quantitative methods. Qualitative techniques explore customer perceptions and include free associations, projective techniques, ZMET, neuromarketing, and ethnography. Quantitative methods measure brand awareness, image, responses, and relationships through indicators like recognition, associations, purchase intentions, and the four dimensions of Fournier's model of brand relationships. Comprehensive models like BrandDynamics assess branding in areas like bonding, advantage, and relevance. Both qualitative and quantitative research have benefits and limitations in capturing customer mindset.
This document discusses integrating marketing communications to build brand equity. It describes the new media environment, challenges in designing brand-building communications, and an information processing model of communications. The role of multiple communications options is outlined, including advertising, promotion, interactive marketing, events, mobile marketing, and brand amplifiers. Criteria for developing an integrated marketing communication program are provided.
This document discusses how to choose brand elements to build brand equity. It identifies different types of brand elements including brand names, logos, URLs, characters, slogans, jingles, and packaging. It provides guidelines for choosing each element and explains how the combination of coherent elements builds a brand identity and equity. Key criteria for selection include capturing the brand's theme, being distinctive yet consistent to associate the brand.
Brand extension involves using an existing brand name to introduce a new product category. Nike is an example of a company that has successfully used brand extension. Originally starting with track running shoes, Nike has extended its brand into many new sports categories including shoes, apparel, and equipment for soccer, basketball, tennis, and more. Nike has also launched sub-brands under the Nike name like Nike Golf, Nike+, and Air Jordan to further extend its brand into new areas. Acquisitions of brands like Converse and Hurley have also helped Nike expand its product offerings over time.
This is the summary of Strategic Brand Management: Building, Measuring, and Managing Brand Equity (3rd ed.), chapter 7 (Leveraging Secondary Brand Associations to Build Brand Equity) by Keller, K. L. (2008, Prentice Hall.)
I designed this powerpoint for an HTM631 class (Strategic Marketing in Hospitality and Tourism) in spring 2009.
This document provides an overview of key concepts related to product marketing, including definitions of common terms. It discusses classifying consumer products, describing product items/lines/mixes, uses of branding/packaging, global branding/packaging issues, and why product warranties are important marketing tools. Learning outcomes are stated at the beginning to guide the content covered.
Branding is the process of giving products and services the power of a brand through creating a mental brand structure. There are different branding strategies like brand extension to introduce new products using an established brand name. The objectives of branding include differentiating products, assisting in promotion, increasing prestige and status, maintaining quality, and legally protecting the firm. Brand equity is the added value provided to products and services and is reflected in how consumers think of, feel about, and act towards a brand in terms of prices, market share and profits. Models like the Brand Asset Valuator and Brand Resonance Model measure brand equity through factors like brand differentiation, relevance, esteem, and brand awareness.
This chapter discusses how brands can leverage secondary associations to build brand equity. It outlines eight main ways this can be done, including co-branding, ingredient branding, licensing, celebrity endorsements, sponsoring events, and citing third party sources. The chapter explains that secondary associations are most effective for new products when consumers lack motivation or ability to evaluate the product itself. It also discusses how secondary associations can create new connections for the brand or influence existing brand perceptions through cognitive consistency.
Branding is a process where marketers build long-term relationships with customers by understanding their needs. It involves creating trust in a product through consistent branding elements like the name, logo, and brand promise to deliver a certain experience. Strong brands have advantages like improved perceptions, greater customer loyalty, and the ability to charge higher prices. The brand promise is the marketer's vision for what the brand stands for and how it will benefit customers through everything they see or hear about the business. Key branding elements include the name, promise, personality, and visual associations that represent the brand.
Product, Service, and Branding Strategies Mahmood Tareen
The document discusses product, service, and branding strategies. It covers the marketing mix (4Ps), which are the key aspects that must be considered: product, price, place, and promotion. It then discusses different levels of products from the core benefit to augmented products. Products are also classified based on durability, tangibility, and whether they are consumer or industrial goods. The document outlines strategies for product line decisions such as line stretching, filling, pruning, and more. Finally, it discusses brands, trademarks, and desirable qualities for brand names like suggesting benefits or being distinctive.
Brand equity provides added value to products and services from a customer perspective. There are three key ingredients to customer-based brand equity: 1) Differences in consumer response arise from brand knowledge, thoughts, and feelings about the brand over time. 2) Consumer brand knowledge, thoughts, feelings, images and beliefs are responsible for differences in response. 3) Brand equity is reflected in perceptions, preferences, and behaviors related to marketing the brand. The document then discusses several models of measuring brand equity, including the BrandAsset Valuator, BrandZ, and Brand Resonance Model.
This document contains a summary of 10 learning questions from Chapter 9 of the 14th edition of Philip Kotler's Marketing Management textbook on the topic of creating brand equity. The questions cover key concepts such as the definition of a brand, the pillars of brand equity, brand resonance pyramid, branding strategies, and brand valuation.
This document discusses key concepts in product and brand management including definitions of products, brands, product levels, product mix, new product adoption process, diffusion of innovation, brand architecture, and the product management process. It provides details on consumer and industrial products, the customer value hierarchy, width, length and depth of product mix, and the different types of adopters in the diffusion of innovation curve.
The document discusses corporate branding versus product branding strategies for firms entering emerging markets. It proposes that firms are more likely to use corporate branding when stakeholder interests are broad, corporate image is emphasized, markets are complex, marketing costs are high, and industrial products are being sold. Larger, more experienced international firms are also positively associated with corporate and product branding. Future research could develop and test additional hypotheses about branding strategies across different stages of market entry and expansion.
This document discusses brand resonance and the brand value chain. It describes the four steps to building a strong brand as brand salience, brand performance, brand imagery, brand judgments, brand feelings, and brand resonance. The brand value chain shows how marketing investments can create customer-based brand equity and shareholder value. Building brand resonance requires meeting customer needs, positive brand imagery and judgments, and emotional engagement to create behavioral loyalty, attitudinal attachment, and sense of community.
This chapter discusses positioning and differentiating products through the product life cycle. It covers developing an effective positioning strategy, differentiating products using various attributes, and adapting marketing strategies to each stage of the product and market life cycles. The key stages of the product life cycle are introduction, growth, maturity, and decline, each requiring different marketing approaches. It also discusses segmenting markets and adapting to market evolution from growth to maturity and decline.
This document discusses products, services, and brands. It defines what a product is and classifies products into consumer and industrial products. It describes the decisions companies make regarding individual products, product lines, and product mixes. It identifies the four key characteristics of services and additional marketing considerations for services. Finally, it discusses branding strategy and how companies build and manage their brands.
1. Corporate branding represents an organization's values, culture, and strategy and aims to build trust in the company as a whole rather than individual products. It reflects all customer experiences and perceptions of the company.
2. The process of corporate branding involves understanding target audiences, developing a strategic communication plan, and managing branding consistently. Successful brands communicate a company's core beliefs through advertising, PR, and by ensuring internal and external experiences align with the brand.
3. For corporate branding to be effective in India, companies need strong leadership and management that matches international standards to help Indian brands prosper globally.
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:BRAND BUILDING
Lesson : BRAND IDENTITY TRAPS
Faculty Name: Vishal Desai
The document discusses various concepts related to branding including understanding branding, brand building, brand attributes, brand management strategies, and brand architecture. It provides information on topics like developing a brand name, logo, colors, essence/promise, co-branding, stealth branding, fighting brands, multi-branding, and different models of brand architecture like house of brands, endorsed brands, sub-brands, and branded house.
The document discusses brand strategy and implementation. It covers topics such as defining the customer as the king and queen, maintaining an election day mindset all year long to engage customers, and using the "royal formula" of alignment, attachment, authenticity, and advocacy to create a champion brand. It also addresses developing a brand architecture and taking a holistic approach to executing the brand strategy internally and externally.
This document discusses strategic brand management. It defines a brand as a name, symbol, or design that identifies a seller's goods or services. For buyers, brands can reduce search costs, risks, and perceived risk. For sellers, brands can facilitate repeat purchases, new product introductions, promotional effectiveness, premium pricing, market segmentation, and brand loyalty. The challenges of brand management include competitive pressures, market fragmentation, complex strategies, bias against innovation, and short-term pressures. Strategic brand analysis involves analyzing products, markets, customers, competition, and brands. Tracking brand performance and analyzing product life cycles, finances, performance, research, and positioning are also discussed.
This document discusses research techniques for measuring brand equity, including both qualitative and quantitative methods. Qualitative techniques explore customer perceptions and include free associations, projective techniques, ZMET, neuromarketing, and ethnography. Quantitative methods measure brand awareness, image, responses, and relationships through indicators like recognition, associations, purchase intentions, and the four dimensions of Fournier's model of brand relationships. Comprehensive models like BrandDynamics assess branding in areas like bonding, advantage, and relevance. Both qualitative and quantitative research have benefits and limitations in capturing customer mindset.
This document discusses integrating marketing communications to build brand equity. It describes the new media environment, challenges in designing brand-building communications, and an information processing model of communications. The role of multiple communications options is outlined, including advertising, promotion, interactive marketing, events, mobile marketing, and brand amplifiers. Criteria for developing an integrated marketing communication program are provided.
This document discusses how to choose brand elements to build brand equity. It identifies different types of brand elements including brand names, logos, URLs, characters, slogans, jingles, and packaging. It provides guidelines for choosing each element and explains how the combination of coherent elements builds a brand identity and equity. Key criteria for selection include capturing the brand's theme, being distinctive yet consistent to associate the brand.
Brand extension involves using an existing brand name to introduce a new product category. Nike is an example of a company that has successfully used brand extension. Originally starting with track running shoes, Nike has extended its brand into many new sports categories including shoes, apparel, and equipment for soccer, basketball, tennis, and more. Nike has also launched sub-brands under the Nike name like Nike Golf, Nike+, and Air Jordan to further extend its brand into new areas. Acquisitions of brands like Converse and Hurley have also helped Nike expand its product offerings over time.
This is the summary of Strategic Brand Management: Building, Measuring, and Managing Brand Equity (3rd ed.), chapter 7 (Leveraging Secondary Brand Associations to Build Brand Equity) by Keller, K. L. (2008, Prentice Hall.)
I designed this powerpoint for an HTM631 class (Strategic Marketing in Hospitality and Tourism) in spring 2009.
This document provides an overview of key concepts related to product marketing, including definitions of common terms. It discusses classifying consumer products, describing product items/lines/mixes, uses of branding/packaging, global branding/packaging issues, and why product warranties are important marketing tools. Learning outcomes are stated at the beginning to guide the content covered.
Branding is the process of giving products and services the power of a brand through creating a mental brand structure. There are different branding strategies like brand extension to introduce new products using an established brand name. The objectives of branding include differentiating products, assisting in promotion, increasing prestige and status, maintaining quality, and legally protecting the firm. Brand equity is the added value provided to products and services and is reflected in how consumers think of, feel about, and act towards a brand in terms of prices, market share and profits. Models like the Brand Asset Valuator and Brand Resonance Model measure brand equity through factors like brand differentiation, relevance, esteem, and brand awareness.
This chapter discusses how brands can leverage secondary associations to build brand equity. It outlines eight main ways this can be done, including co-branding, ingredient branding, licensing, celebrity endorsements, sponsoring events, and citing third party sources. The chapter explains that secondary associations are most effective for new products when consumers lack motivation or ability to evaluate the product itself. It also discusses how secondary associations can create new connections for the brand or influence existing brand perceptions through cognitive consistency.
Branding is a process where marketers build long-term relationships with customers by understanding their needs. It involves creating trust in a product through consistent branding elements like the name, logo, and brand promise to deliver a certain experience. Strong brands have advantages like improved perceptions, greater customer loyalty, and the ability to charge higher prices. The brand promise is the marketer's vision for what the brand stands for and how it will benefit customers through everything they see or hear about the business. Key branding elements include the name, promise, personality, and visual associations that represent the brand.
Product, Service, and Branding Strategies Mahmood Tareen
The document discusses product, service, and branding strategies. It covers the marketing mix (4Ps), which are the key aspects that must be considered: product, price, place, and promotion. It then discusses different levels of products from the core benefit to augmented products. Products are also classified based on durability, tangibility, and whether they are consumer or industrial goods. The document outlines strategies for product line decisions such as line stretching, filling, pruning, and more. Finally, it discusses brands, trademarks, and desirable qualities for brand names like suggesting benefits or being distinctive.
Brand equity provides added value to products and services from a customer perspective. There are three key ingredients to customer-based brand equity: 1) Differences in consumer response arise from brand knowledge, thoughts, and feelings about the brand over time. 2) Consumer brand knowledge, thoughts, feelings, images and beliefs are responsible for differences in response. 3) Brand equity is reflected in perceptions, preferences, and behaviors related to marketing the brand. The document then discusses several models of measuring brand equity, including the BrandAsset Valuator, BrandZ, and Brand Resonance Model.
This document contains a summary of 10 learning questions from Chapter 9 of the 14th edition of Philip Kotler's Marketing Management textbook on the topic of creating brand equity. The questions cover key concepts such as the definition of a brand, the pillars of brand equity, brand resonance pyramid, branding strategies, and brand valuation.
The document discusses branding and brand equity. It defines a brand as a name, symbol or design that identifies a seller's goods and differentiates them from competitors. Brand equity is the added value provided to products and services through branding, which is reflected in how consumers think, feel and act regarding the brand. Building brand equity involves identifying brand positioning, implementing brand marketing, measuring performance, and growing brand value over time. Strong brands provide advantages like greater loyalty and margins as well as marketing effectiveness.
[Assignment 8.1] Market research - Segmentation vs brand equityHung Van
Market segmentation involves dividing a market into subgroups of consumers with similar needs and characteristics. Effective segmentation requires groups that are measurable, substantial, accessible, differentiable, and actionable. There are four levels of segmentation from full market coverage targeting the whole market as one to individual customization. Segments can be defined based on consumer characteristics like demographics, behaviors, or geographic factors. Brand equity refers to the added value a brand name gives to a product, increasing consumer preference and loyalty. Strong brand equity provides competitive advantages like price premiums and less vulnerability. Brand equity can be measured using frameworks that assess brand strength, stature, differentiation, and resonance with consumers.
The document discusses key concepts in branding and brand management. It defines brands and brand equity, and outlines several models for measuring brand equity. It also discusses the role of brands for both consumers and marketers, and how brands can be built by developing brand elements, marketing activities, and secondary associations. Methods for measuring and managing brand equity are presented, including brand portfolios and brand extension strategies.
This document discusses brand communities and provides examples. It defines a brand community as a non-geographically bound community of brand admirers with social relationships. Brand communities provide benefits like customer loyalty and engagement. They are part of the Brand Resonance Pyramid model. Examples discussed include the Harley Owners Group, Apple communities, and Jeep communities. These brand communities are supported through both official and unofficial online platforms and events.
Audi Brand Awareness Study, Customer Experience Identification, and AnalysisMyuran Kanga, MS, MBA
The document discusses research conducted on consumer perceptions of Audi vehicles. Online research on review websites and forums found that consumers generally view Audis positively and associate the brand with luxury, technology, performance and quality engineering. However, some criticized the multimedia interface as unintuitive. Social media research found passionate fans who see Audis as luxurious, fun to drive and see the R8 model as a dream car. This research helps provide insights into how consumers view Audi.
The document discusses branding and its importance for consumer software companies. It defines what a brand is and explains that a brand is more than just a name, logo, or product. It also discusses how marketing plays a key role in branding through customer segmentation, positioning, messaging, packaging, and communications. Additionally, it highlights the importance of branding across the customer lifecycle from awareness to usage to customer loyalty. The document emphasizes that successful branding starts with the product and requires alignment across marketing, product management, and leadership to deliver on the brand promise.
This document discusses brand communities. It defines a brand community as a non-geographically bound group of ardent consumers organized around a brand's lifestyle and activities. Successful brand communities benefit companies by providing insights, feedback, word-of-mouth marketing, and being a source of innovation. Harley-Davidson is presented as a successful example, with its emphasis on connecting employees and riders through events. The document recommends that companies adopt a community-focused strategy, identify influencers, and provide spaces for the community to connect in order to build a strong brand community.
Secrets to Building Powerful Brand Communities: Presented at Digital Summit A...MJ S
Basically, a brand community is a group of people who possess a common interest in a brand.
But a powerful brand community, one that has a powerful impact on the bottom line for your business, has another element: instead of just being a group of people who are interested in a brand, they are a group of people who are also deeply interested in and connected to each other.
There are 3 secrets to developing interest and connection among brand community members that will build a powerful brand community: you must offer your fans and customers mutual acceptance, expression, and transparency. Doing this breaks down barriers and builds connection.
These are 3 very different brands whose ability to leverage these 3 secrets in their brand communities has had a significant impact on their bottom line: CrossFit Inc, Free People, and Buffer.
This document discusses examples of successful and failed attempts at product line stretching and brand extensions. It provides the case of McDonald's Arch Deluxe burger as an example of a failed product line stretch, as it was positioned as too sophisticated and expensive for their core customer base. Rolls-Royce and Virgin are highlighted as examples of successful brand extensions, transferring their brands from one industry to another while maintaining their core values.
This document discusses brand equity and strategies for building strong brands. It begins by defining a brand and brand equity, and explaining how brands provide benefits to both consumers and marketers. It then examines different models for measuring brand equity, including the BrandAsset Valuator model. The document outlines various elements that comprise a brand, such as names, logos, slogans, and how brands are developed and leveraged through line extensions, brand portfolios, and secondary associations. It also discusses how brand equity is measured and managed over time.
Apple is known for its strong brand equity built on delivering high quality, user friendly products that provide status and pride to customers. Its brand pyramid is built on customer loyalty, attachment to the brand community, and engagement. Apple focuses on selling an overall lifestyle and experience with its products rather than just the products themselves. While customers are fiercely loyal to the brand, some criticize Apple's products as being too expensive given their quality and the costs of repairs. The brand's strategy involves centralized marketing, Apple-exclusive stores, media attention, education sales, varied products, and constant innovation to drive resonance with customers.
There are three main choices for branding a product: developing a new brand, applying an existing brand, or combining the two approaches. Alternative branding strategies include using separate family brand names under a corporate umbrella or hybrid brand names. Brand portfolios can include a low entry-level product to attract customers to higher-end products. Brand extension allows firms to leverage their most valuable assets by launching new products, like Coca-Cola extending its brand with variations like Diet Coke and Coke Zero.
August Horch founded the company A. Horch & Cie. Motorwagen-Werke in 1899 in Germany. After a disagreement with the board, he was forced to leave the company in 1909. He then established a new company called Horch Automobil-Werke but was sued for trademark infringement by his former partners. He was forced to change the company name to Audiwerke GmbH in 1910, using the Latin translation of his name. Over the decades, Audi merged with other car companies and was eventually acquired by Volkswagen in 1964. Audi has since focused on innovative automotive technologies and design, such as the quattro all-wheel drive system, aluminum construction, and a
1. Customer-based brand equity refers to the differential effect that brand knowledge has on consumer response to the marketing of that brand.
2. There are three key ingredients to brand equity: differential effect, brand knowledge, and consumer response to marketing.
3. Strong brand equity is created by ensuring brand identification, establishing brand meaning, and eliciting proper consumer responses and loyalty.
McDonald's is the world's largest chain of hamburger fast food restaurants serving 68 million customers daily. It started in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald in California. Ray Kroc joined as a franchise agent in 1955 and later bought the chain, growing it to over 35,000 outlets globally that generate $27.5 billion annually. While mainly selling burgers, fries, and drinks, McDonald's also has some country-specific menus and is recognized worldwide by its golden arches logo and "I'm lovin' it" slogan. Customer surveys found McDonald's is seen as a fun, convenient place to get a quick, affordable bite to eat with friends and family.
An end-to-end analysis of Audi's branding and marketing strategies. The analysis focuses on the company's launch, history, brand evolution, and efficiency in capturing customer loyalty. Future branding and corporate strategies are also evaluated against the current regime as a comparison to competitors within the market.
This workshop builds a foundation for how to identify, evaluate and pursue successful new product introductions for existing brands. It proposes a new definition for what it means to be “on brand,” and outlines an approach for determining when a potential new business opportunity is brand-enhancing or brand-detracting. Specific topics covered include: 1) determining a brand’s “bounds of extendibility,” 2) using brand as a source of inspiration for business-building ideas, and 3) testing/validating new business opportunities within the context of an existing brand. The workshop uses a combination of best and worst practices, B2B and B2C context, and practical and real-world examples.
This document discusses choosing brand elements to build brand equity. It outlines various brand elements like names, URLs, logos, slogans, jingles and packaging. It provides criteria for effective brand elements and tactics for implementing different elements. The key message is that brand elements should work together cohesively to create a memorable and meaningful brand identity that enhances awareness and forms strong associations.
This document discusses brands and brand management. It defines what a brand is, including both tangible and intangible attributes that identify a seller's products. Strong brands create loyalty and allow companies to charge premium prices. The document lists some of the top global brands and discusses strategies for building brand value over the long term through quality, positioning, communications and maintaining an internal understanding of brand values. It also outlines different brand strategies companies can employ including extensions, stretching, sponsorship and managing multiple brands.
The document discusses key concepts related to branding including:
1) It defines what a brand is and how branding works to differentiate products and services.
2) It explains what brand equity is and how it is built, measured, and managed to provide added value to products and services.
3) It outlines important decisions in developing a branding strategy such as identifying brand positioning, implementing marketing, and measuring performance.
This document provides an overview of strategic brand management. It discusses challenges in building strong brands, analyzing brand performance, and strategies for managing products and brands, including leveraging brands. The key aspects of strategic brand management are establishing brand identity, implementing identity, analyzing brand equity, and managing the brand portfolio to create long-term brand value.
Branding and Brand Positioning / Marketing Management By Kotler KellerChoudhry Asad
This document provides an outline on branding and brand positioning. It defines what a brand and branding are, and lists advantages of strong brands such as improved perceptions, loyalty, margins, and marketing effectiveness. It discusses key aspects of branding including brand elements, equity, strategies, and portfolios. It also covers brand positioning and differentiating a brand through points of parity and points of difference. The document aims to educate on developing and managing brands for optimal market performance and value.
Content needs to be written with one purpose: to be Important. That means that it must anger a response or a attention from the reader. Many companies think that if they create content that fulfills a need or answers a question, they will somehow be compensated with their content being shared by millions.
The chapter discusses key concepts in brand management including defining a brand, the importance of brands for consumers and firms, examples of strong brands, challenges and opportunities in branding, and the strategic brand management process. The strategic process involves 4 steps - identifying brand positioning and values, planning marketing programs, measuring brand performance, and growing brand equity over time. Strong brands create differentiation and value through elements such as vision, persistence, innovation and leveraging of assets.
This presentation deals with the different methods of measuring brand equity, focusing on the method adopted by Interbrand, one of the most famous business agencies in the world.
The document discusses various aspects of branding, including the evolution of branding over time, key components of branding like brand equity and brand elements, models for measuring brand equity, and challenges in building brand awareness. It provides examples of how companies develop their brand identity through elements like names, logos, slogans, and positioning strategies. It also outlines the importance of marketing programs and advertising in creating brand value and equity with customers.
The document provides an overview of a branding project. It discusses key aspects of branding including research and analysis, branding strategy, brand design, brand essence, brand assets, brand message, and brand management. The overview outlines the branding process and different stages involved, from initial market research and analysis to managing the brand.
The document provides an overview of a branding project. It discusses key aspects of branding including research and analysis, branding strategy, brand design, brand essence, brand assets, brand message, and brand management. The overview outlines the branding process and different stages including market research, defining the branding strategy, designing brand touchpoints, developing the brand essence, managing brand assets, crafting the brand message, and ongoing brand management.
This document discusses positioning strategies from the textbook "Marketing Management" by Kotler and Keller. It defines positioning as designing a company's offering and image to occupy a distinctive place in the customer's mind. Effective positioning creates a value proposition that gives customers a strong reason to buy a product. The document outlines developing positioning strategies, including determining the target market, identifying relevant competitors, and choosing optimal points of difference and parity. It also discusses using brand mantras to summarize a brand's positioning and differentiate brands through employees, channels, image, and services. Overall positioning strategies aim to communicate a simple and compelling message about a brand's identity and benefits.
This document discusses several key aspects of brand management including brand loyalty, brand equity, the role of the brand manager, and the relationship between various business functions like marketing, finance, and R&D. It provides details on developing brand loyalty through loyalty programs, the importance and advantages of brand loyalty, levels of brand loyalty, and factors that influence loyalty. It also explains the meaning and components of brand equity and how to build equity. The roles and responsibilities of the brand manager are outlined along with best practices. Finally, it covers the purpose and process of conducting a brand audit to assess brand positioning and effectiveness.
This document discusses brand equity and how to build strong brands. It defines brand equity as the added value provided to a product or service based on consumer perceptions and brand knowledge. The key aspects of brand equity are brand awareness, loyalty, quality perceptions, brand associations. It also describes several models for measuring brand equity, including the Brand Asset Valuator, Aaker, and BrandZ models. The document outlines the process of building brand equity, including choosing brand elements, developing holistic marketing activities, and leveraging secondary brand associations. It emphasizes the importance of brand audits and tracking to measure sources of equity and brand performance over time.
This document provides an overview of marketing communication and branding concepts. It discusses the differences between marketing communication and brand communication, and how integrated marketing communication aims to coordinate all brand messages. The marketing mix of product, place, price and promotion is also covered, as well as how it relates to and supports marketing communication. Key branding concepts like brand equity, brand positioning, brand image and personality are defined. Current trends in marketing like social media, word-of-mouth and globalization are also addressed.
This chapter discusses strategic brand management. It addresses challenges in building strong brands, analyzing brands strategically, and identifying brand identities. The chapter also covers managing products and brands through various strategies. These include improving and modifying product lines, leveraging brands through extensions, and evaluating brand portfolios. The goal of strategic brand management is to maximize long-term brand value and shareholder value.
This chapter discusses strategic brand management. It addresses challenges in building strong brands, analyzing brands strategically, and identifying brand identities. Product and brand management strategies are examined, including managing brand portfolios and leveraging brands. The importance of brand equity is emphasized. Global and internet branding strategies are also covered.
This document discusses creating brand equity. It defines a brand and brand equity, and explains that brand equity is built through branding activities that endow products with meaning and differentiate them from competitors. Brand equity is measured using various models that assess brand knowledge, perceptions, preferences and behavior. Managing brand equity involves reinforcing brand associations through integrated marketing activities and ensuring internal branding. Choosing brand elements, extensions, and architecture are important strategic decisions for building brand equity over time.
The document discusses brand development for a company seeking a competitive advantage. It outlines a process to define the company's brand identity, positioning, culture, and visual appearance. This includes analyzing perceptions of the company, developing a brand vision and values, ensuring employee alignment, and creating branding materials like logos, websites and advertisements. The goal is to clearly communicate the brand's message and differentiation to stakeholders.
Branding strategies include positioning a brand through product attributes, benefits, or beliefs and values. Developing a brand requires decisions around name selection, sponsorship options like manufacturer or licensed brands, and extending brands through new products. Managing brands over time involves continuously communicating positioning and maintaining the brand experience through interactions to create value for customers.
This document discusses creating long-term loyalty relationships with customers. It defines key concepts like customer value, satisfaction, loyalty, lifetime value and customer relationship management. It also provides examples of companies that have successfully built loyalty, like Harrah's and Dell, and discusses how to measure satisfaction, maximize customer lifetime value, attract and retain customers through various strategies like loyalty programs and database marketing.
The document discusses factors that influence consumer behavior, including cultural, social, and personal factors. It explains key psychological processes such as motivation, perception, learning, emotions, and memory that shape consumer responses. The document also outlines the typical consumer decision-making process, from problem recognition to post-purchase evaluation. It notes that consumers do not always follow rational, deliberate decision making and may use mental shortcuts or be influenced by framing effects.
This document discusses market segmentation and targeting. It defines a market segment as a group of customers who share similar needs and wants. It describes different ways to segment markets, including geographic, demographic, psychographic, and behavioral segmentation. Effective segmentation involves identifying distinct customer groups, selecting one or more segments to target, and establishing the benefits of the offering for those segments. The document provides examples of segmentation frameworks and outlines the steps in the segmentation and targeting process.
Marketing is defined as creating value for customers and managing customer relationships. It involves understanding customer needs and delivering products and services to satisfy those needs. Marketing management has evolved from a focus on production and selling to a more customer-centric approach of building relationships and delivering value and satisfaction. Successful marketing management requires developing strategies and plans, understanding customers, building brands, shaping offerings, communicating value, and creating long-term growth.
The document discusses developing marketing strategies and plans. It covers several key topics:
1. The value chain and core business processes that firms use to design, produce, market and deliver products to customers.
2. Characteristics of strategic planning at different organizational levels, from corporate headquarters to business units. Strategic plans involve tools like SWOT analysis, market opportunity analysis, and goal formulation.
3. The typical contents of a marketing plan, including an executive summary, situation analysis, marketing strategy, financial projections, and implementation controls. Evaluating whether a plan is simple, specific, realistic and complete.
This document discusses collecting marketing information and forecasting demand. It describes the components of a marketing information system, including internal records, marketing intelligence systems, and assessing information needs. It also discusses analyzing the macroenvironment, including demographic, economic, technological, political, cultural, and natural factors. The document concludes by covering methods for measuring current demand, such as estimating total market potential, and estimating future demand through various forecasting techniques.
This document discusses marketing research and its process. It defines marketing research as the systematic design, collection, analysis and reporting of data relevant to a specific marketing situation. The marketing research process involves defining the problem, developing a research plan, collecting information, analyzing the information and presenting findings. Various research approaches, instruments, sampling plans and contact methods are discussed.
Breaking Silos To Break Bank: Shattering The Divide Between Search And SocialNavah Hopkins
At Mozcon 2024 I shared this deck on bridging the divide between search and social. We began by acknowledging that search-first marketers are used to different rules of engagement than social marketers. We also looked at how both channels treat creative, audiences, bidding/budgeting, and AI. We finished by going through how they can win together including UTM audits, harvesting comments from both to inform creative, and allowing for non-login forums to be part of your marketing strategy.
I themed this deck using Baldur's Gate 3 characters: Gale as Search and Astarion as Social
Boost Your Instagram Views Instantly Proven Free Strategies.pptxInstBlast Marketing
Join Performance Car Exclusive to drive the finest supercars, engineered with advanced materials and cutting-edge technology for peak performance.
https://instblast.com/instagram/free-instagram-views
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
Boost Your Instagram Views Instantly Proven Free Strategies.InstBlast Marketing
Supercars use advanced materials and tech for top-speed performance. Join Performance Car Exclusive to experience driving excellence.
https://instblast.com/instagram/free-instagram-views
AI Best Practices for Marketing HUG June 2024Amanda Farrell
During this presentation, the Nextiny marketing team reviews best practices when adopting generative AI into content creation. Join our HUG community to register for more events https://events.hubspot.com/sarasota/
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
Key Takeaways:
Learn how to use specific GPTs to help you Learn how to build your own marketing tools
Generate marketing ideas for your business How to think through and use AI in marketing
How AI changes the marketing game
From Subreddits To Search: Maximizing Your Brand's Impact On RedditSearch Engine Journal
The search landscape is undergoing a seismic shift, and Reddit is at the epicenter. Google's Helpful Content Update and its $60 million deal with Reddit, coupled with OpenAI's partnership, have catapulted Reddit's real-time content to unprecedented heights.
Check out this insightful webinar exploring the newfound importance of Reddit in the digital marketing landscape. Learn how these changes make Reddit an essential platform for getting your brand and content in front of evolving search audiences.
You’ll hear:
- The evolution of Reddit as a major influencer on SERPS over the years.
- The impact of recent changes and partnerships on Reddit’s place in search.
- A comprehensive look at Reddit, how it works, and how to approach it.
- Unique engagement opportunities presented by Reddit.
With Brent Csutoras, a Reddit expert with over 18 years of experience on the platform, we’ll delve into the intricacies of Reddit's communities, known as Subreddits, and how to leverage their power without compromising authenticity or violating community guidelines in the age of AI-driven search experiences.
Don't miss this opportunity to stay ahead of the curve and leverage Reddit for your brand's success.
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
Advanced Storytelling Concepts for MarketersEd Shimp
Every marketer knows you’re supposed to tell a story, but do you know how to tell a story? Do you know why you’re supposed to tell a story? Do you even truly know what a story is? While many marketing presentations emphasize the value of mythic storytelling, the nuts and bolts of actually constructing a story are never explored.
The goal of marketing may be to achieve specific KPIs that drive sales, which is very objective, but the top of the marketing funnel requires a softer approach. In our data-driven results-oriented fast-paced world, marketers must quantify results, but those results will never be achieved unless prospects are first approached with humanity.
There is a common misunderstanding that the so-called “soft skills” of marketing such as language and art are unmeasurable and subjective, but while the objective measures of market research are merely 100 years old, the rules of aesthetics have been perfected over the last 2,500 years.
Great story construction is a skill that requires significant knowledge and practice. This presentation will be a review of the ancient art of story construction.
We will discuss:
• Rhetoric – The art of effective communication
• The Socratic Method – You cannot teach, but you can persuade people to learn
• Plato’s Cave – You sell products, but you market ideas
• Aristotle’s Six Dramatic Elements – The secret recipe for marketing stories
This is for senior marketers who are tasked with creating effective narratives or guiding others in the process. By the end of the session, attendees will have gained the knowledge needed to work storytelling into all phases of the buyer’s journey.
The Strategic Impact of Storytelling in the Age of AI
In the grand tapestry of marketing, where algorithms analyze data and artificial intelligence predicts trends, one essential thread remains constant — the timeless art of storytelling. As we stand on the precipice of a new era driven by AI, join me in unraveling the narrative alchemy that transforms brands from mere entities into captivating tales that resonate across the digital landscape. In this exploration, we will discover how, in the face of advancing technology, the human touch of a well-crafted story becomes not just a marketing tool but the very essence that breathes life into brands and forges lasting connections with our audience.
The Future of ''Digital marketing'' .pptxbhavanasizcom
Digital marketing leverages digital channels such as SEO, content marketing, social media, PPC, and email to promote products or services. It includes affiliate and influencer marketing, mobile strategies, and online PR. Marketing automation helps streamline efforts, while analytics guide data-driven decisions. The objective is to engage target audiences, drive conversions, and build brand loyalty by reaching customers in the digital spaces they frequent.The future of digital marketing will be driven by advancements in artificial intelligence (AI) for personalized content and customer service, and the rise of voice search optimization due to smart speakers. Video content, especially short-form videos, will continue to dominate, while augmented reality (AR) and virtual reality (VR) will enhance customer experiences. Emphasis on data privacy and compliance will grow, alongside the need for seamless omnichannel marketing. Blockchain technology will offer secure digital advertising, and sustainability will become a key focus. With the advent of 5G technology, faster mobile internet will enable new innovations, and advanced personalization will deliver highly relevant content to users.
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
What Software is Used in Marketing in 2024.Ishaaq6
This paper explores the diverse landscape of marketing software, examining its pivotal role in modern marketing strategies. It provides a comprehensive overview of various types of marketing software tools and platforms essential for enhancing efficiency, optimizing campaigns, and achieving business objectives. Key categories discussed include email marketing software, social media management tools, content management systems (CMS), customer relationship management (CRM) software, search engine optimization (SEO) tools, and marketing automation platforms.
The paper delves into the functionalities, benefits, and examples of each type of software, highlighting their unique contributions to effective marketing practices. It explores the importance of integration and automation in maximizing the impact of these tools, addressing challenges and strategies for seamless implementation across different marketing channels.
Furthermore, the paper examines emerging trends in marketing software, such as AI and machine learning applications, personalization strategies, predictive analytics, and the ethical considerations surrounding data privacy and consumer rights. Case studies illustrate real-world applications and success stories of businesses leveraging marketing software to achieve significant outcomes in their marketing campaigns.
In conclusion, this paper provides valuable insights into the evolving landscape of marketing technology, emphasizing the transformative potential of software solutions in driving innovation, efficiency, and competitive advantage in today's dynamic marketplace.
This description outlines the scope, structure, and focus of the paper, giving readers a clear understanding of what to expect and why the topic of marketing software is important and relevant in contemporary marketing practices.
9. Customer-based brand equity
Three key ingredients:
1. Brand equity arises from differences in
consumer response. If not, a commodity
which compete on price
2. Differences in response are a result of
consumer’s brand knowledge (e.g Toyota
-reliability)
3. Brand equity is reflected in perceptions,
preferences, and behavior related to all
aspects of the marketing of a brand
12.
Reinvest the entire travel experience
1. Easy-to-use and friendly website and check-in
2. In flight Wi-Fi, spacious leather seats, mood
lighting, and in-seat food and beverage ordering
through touch-screen panels. “flying in an iPod or
nightclub”
3. Marketing campaign relied on PR, word of mouth,
social media, and exemplary customer service to
create extraordinary customer experience and build
the brand
Virgin Atlantic’s Brand Promise
14. BMW Case
Questions:
1. What are the pros and cons to BMW’s
selective target marketing? What has the
firm done well over the years and where
could it improve?
2. BMW’s sales slipped during the worldwide
recession in 2008 and 2009, Is its
segmentation strategy too selective? Why
or why not?
23. Three main sets of brand equity drivers:
1. The initial choices for the brand elements or
identities making up the brand (brand names,
URLs, logos, symbols, characters, spokespeople,
slogans, jingles, packages, and signage)
2. The product and service and all accompanying
marketing activities and supporting marketing
programs
3. Other associations indirectly transferred to the
brand by linking it to some other entity (a person,
place, or thing)
Building Brand Equity
38. Advantages of Brand Extensions
Improved odds of new-product success
1. Increase success rate by facilitating
acceptance of new product
2. Reduce production & launch costs
3. Retain consumers who look for variety will
not leave the brand family
Positive feedback effects
1. Renew interest and liking for the brand and
benefit the parent brand
2. Expanding market coverage
39. Disadvantages of Brand Extensions
1. Cause the brand name to be less strongly
identified “Line-extension trap”
2. Brand dilution – consumers no longer
associate the brand
Table 9.5 Brand Extendibility Scorecard
p. 288
One of the most valuable intangible assets of a firm is its brands, and it is incumbent on marketing to properly manage their value. Building a strong brand is both an art and a science. It requires careful planning, a deep long-term commitment, and creatively designed and executed marketing. A strong brand commands intense consumer loyalty—at its heart is a great product or service. In this chapter, we focus on building brand equity and the benefits we derive from brand equity.
Marketers of successful 21st-century brands must excel at the strategic brand management process. Strategic brand management combines the design and implementation of marketing activities and programs to build, measure, and manage brands to maximize their value. The strategic brand management process has four main steps:
• Identifying and establishing brand positioning
• Planning and implementing brand marketing
• Measuring and interpreting brand performance
• Growing and sustaining brand value deals with brand positioning.
Perhaps the most distinctive skill of professional marketers is their ability to create, maintain, enhance, and protect brands. The American Marketing Association defines a brand as “a name, term, sign, symbol, or design, or a combination of them, intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors.” A brand is thus a product or service whose dimensions differentiate it in some way from other products or services designed to satisfy the same need. These differences may be functional, rational, or tangible—related to product performance of the brand. They may also be more symbolic, emotional, or intangible—related to what the brand represents or means in a more abstract sense.
Brands identify the source or maker of a product and allow consumers—either individuals or organizations—to assign responsibility for its performance to a particular manufacturer or distributor. Consumers may evaluate the identical product differently depending on how it is branded. They learn about brands through past experiences with the product and its marketing program, finding out which brands satisfy their needs and which do not. As consumers’ lives become more complicated, rushed, and time-starved, a brand’s ability to simplify decision making and reduce risk becomes invaluable. Brands also perform valuable functions for firms. First, they simplify product handling or tracing. Brands help to organize inventory and accounting records. A brand also offers the firm legal protection for unique features or aspects of the product.
The brand name can be protected through registered trademarks; manufacturing processes can be protected through patents; and packaging can be protected through copyrights and proprietary designs. These intellectual property rights ensure that the firm can safely invest in the brand and reap the benefits of a valuable asset. A credible brand signals a certain level of quality so that satisfied buyers can easily choose the product again. Brand loyalty provides predictability and security of demand for the firm, and it creates barriers to entry that make it difficult for other firms to enter the market. Loyalty also can translate into customer willingness to pay a higher price often 20 percent to 25 percent more than competing brands.
How do you “brand” a product? Although firms provide the impetus to brand creation through marketing programs and other activities, ultimately a brand resides in the minds of consumers. It is a perceptual entity rooted in reality but reflecting the perceptions and idiosyncrasies of consumers. Branding is endowing products and services with the power of a brand. It’s all about creating differences between products. Marketers need to teach consumers “who” the product is—by giving it a name and other brand elements to identify it—as well as what the product does and why consumers should care. Branding creates mental structures that help consumers organize their knowledge about products and services in a way that clarifies their decision making and, in the process, provides value to the firm.
Brand equity is the added value endowed on products and services. It may be reflected in the way consumers think, feel, and act with respect to the brand, as well as in the prices, market share, and profitability the brand commands. Marketers and researchers use various perspectives to study brand equity. Customer-based approaches view it from the perspective of the consumer—either an individual or an organization— and recognize that the power of a brand lies in what customers have seen, read, heard, learned, thought, and felt about the brand over time. Customer-based brand equity is thus the differential effect brand knowledge has on consumer response to the marketing of that brand. A brand has positive customer-based brand equity when consumers react more favorably to a product and the way it is marketed when the brand is identified, than when it is not identified. A brand has negative customer-based brand equity if consumers react less favorably to marketing activity for the brand under the same circumstances. There are three key ingredients of customer-based brand equity.
Table 9.1 lists the advantages of strong brands.
After flying for only a few years, Virgin America became an award-winning airline that passengers adore and that makes money. It is not unusual for the company to receive e-mails from customers saying they actually wished their flights lasted longer! Virgin America set out to reinvent the entire travel experience, starting with an easy-to-use and friendly Web site and check-in. In flight, passengers revel in Wi-Fi, spacious leather seats, mood lighting, and in-seat food and beverage ordering through touch-screen panels.
Every brand makes a promise to its customers. The promise is expressed in the brand’s promotional work but must be delivered when the product is used.
Although marketers agree about basic branding principles, a number of models of brand equity offer some differing perspectives.
Advertising agency Young and Rubicam (Y&R) developed a model of brand equity called the BrandAsset® Valuator (BAV). Based on research with almost 800,000 consumers in 51 countries, BAV compares the brand equity of thousands of brands across hundreds of different categories. There are four key components—or pillars—of brand equity, according to BAV (see Figure 9.1). Energized differentiation measures the degree to which a brand is seen as different from others, and its perceived momentum and leadership. Relevance measures the appropriateness and breadth of a brand’s appeal. Esteem measures perceptions of quality and loyalty, or how well the brand is regarded and respected. Knowledge measures how aware and familiar consumers are with the brand. The relationships among these dimensions—a brand’s “pillar pattern”—reveal much about a brand’s current and future status.
Energized differentiation and relevance combine to determine brand strength—a leading indicator that predicts future growth and value. Esteem and knowledge together create brand stature, a “report card” on past performance and a current indicator of current value. The relationships among these dimensions—a brand’s “pillar pattern”—reveal much about a brand’s current and future status. Energized brand strength and brand stature combine to form the power grid, depicting stages in the cycle of brand development in successive quadrants (see Figure 9.2). Strong new brands show higher levels of differentiation and energy than relevance, whereas both esteem and knowledge are lower still. Leadership brands show high levels on all pillars. Finally, declining brands show high knowledge—evidence of past performance— a lower level of esteem, and even lower relevance, energy, and differentiation.
Marketing research consultants Millward Brown and WPP have developed the BrandZ model of brand strength, at the heart of which is the BrandDynamics pyramid. According to this model, brand building follows a series of steps (see Figure 9.3). For any one brand, each person interviewed is assigned to one level of the pyramid depending on their responses to a set of questions. The BrandDynamics Pyramid shows the number of consumers who have reached each level.
• Bonding. Rational and emotional attachments to the brand to the exclusion of most other brands
• Advantage. Belief that the brand has an emotional or rational advantage over other brands in the category
• Performance. Belief that it delivers acceptable product performance and is on the consumer’s short-list
• Relevance. Relevance to consumer’s needs, in the right price range or in the consideration set
• Presence. Active familiarity based on past trial, saliency, or knowledge of brand promise
There are more consumers at the lower levels, so the challenge for marketers is to help them move up.
Creating significant brand equity requires reaching the top of the brand pyramid, which occurs only if the right building blocks are put into place.
• Brand salience is how often and how easily customers think of the brand under various purchase or consumption situations.
• Brand performance is how well the product or service meets customers’ functional needs.
• Brand imagery describes the extrinsic properties of the product or service, including the ways in which the brand attempts to meet customers’ psychological or social needs.
• Brand judgments focus on customers’ own personal opinions and evaluations.
• Brand feelings are customers’ emotional responses and reactions with respect to the brand.
• Brand resonance describes the relationship customers have with the brand and the extent to which they feel they’re “in sync” with it.
The brand resonance model also views brand building as an ascending series of steps, from bottom to top: (1) ensuring customers identify the brand and associate it with a specific product class or need; (2) firmly establishing the brand meaning in customers’ minds by strategically linking a host of tangible and intangible brand associations; (3) eliciting the proper customer responses in terms of brand-related judgment and feelings; and (4) converting customers’ brand response to an intense, active loyalty. According to this model, enacting the four steps means establishing a pyramid of six “brand building blocks” as illustrated in Figure 9.4. The model emphasizes the duality of brands—the rational route to brand building is on the left side of the pyramid and the emotional route is on the right side.
MasterCard is a brand with duality, because it emphasizes both the rational advantages of the credit card—its acceptance at establishments worldwide—as well as the emotional advantages, expressed in the award-winning “Priceless” advertising campaign (“There are some things money can’t buy; for everything else, there’s MasterCard).
The initial choices for the brand elements or identities making up the brand includes brand names, URLs, logos, symbols, characters, spokespeople, slogans, jingles, packages, and signage. Microsoft chose the name Bing for its new search engine because it felt it unambiguously conveyed search and the “aha” moment of finding what a person is looking for. It is also short, appealing, memorable, active, and effective multiculturally.
Marketers also have to choose the product and service and all accompanying marketing activities and supporting marketing programs. Liz Claiborne’s fastest-growing label is Juicy Couture, whose edgy, contemporary sportswear and accessories have a strong lifestyle appeal to women, men, and kids. Positioned as an affordable luxury, the brand creates its exclusive cachet via limited distribution and a somewhat risqué name and rebellious attitude. Other associations indirectly transferred to the brand by linking it to some other entity (a person, place, or thing)—The brand name of New Zealand vodka 42BELOW refers to both a latitude that runs through New Zealand and the percentage of its alcohol content.
There are six criteria for choosing brand elements. The first three memorable, meaningful, and likable—are “brand building.” The latter three—transferable, adaptable, and protectable—are “defensive” and help leverage and preserve brand equity against challenges.
These criteria can be assessed with the following questions:
How easily do consumers recall and recognize the brand element, and when—at both purchase and consumption?
Is the brand element credible? Does it suggest the corresponding category and a product ingredient or the type of person who might use the brand?
How aesthetically appealing is the brand element?
Can the brand element introduce new products in the same or different categories?
How adaptable and updatable is the brand element?
How legally protectable is the brand element? How competitively protectable?
Like brand names, slogans are an extremely efficient means to build brand equity. They can function as useful “hooks” to help consumers grasp what the brand is and what makes it special. Can you name the brands that match these slogans?
The third and final way to build brand equity is, in effect, to “borrow” it. That is, create brand equity by linking the brand to other information in memory that conveys meaning to consumers as shown in Figure 9.5.
These “secondary” brand associations can link the brand to sources, such as the company itself (through branding strategies), to countries or other geographical regions (through identification of product origin), and to channels of distribution (through channel strategy); as well as to other brands (through ingredient or co-branding), characters (through licensing), spokespeople (through endorsements), sporting or cultural events (through sponsorship), or some other third party sources (through awards or reviews).
Marketers must now “walk the walk” to deliver the brand promise. They must adopt an internal perspective to be sure employees and marketing partners appreciate and understand basic branding notions and how they can help—or hurt—brand equity. Internal branding consists of activities and processes that help inform and inspire employees. Brand bonding occurs when customers experience the company as delivering on its brand promise. All the customers’ contacts with company employees and communications must be positive. The brand promise will not be delivered unless everyone in the company lives the brand.
1. Choose the right moment. Turning points are ideal opportunities to capture employees’ attention and imagination.
2. Link internal and external marketing. Internal and external messages must match. use of Internet technology.
3. Bring the brand alive for employees. Internal communications should be informative and energizing.
The brand value chain is a structured approach to assessing the sources and outcomes of brand equity and the way marketing activities create brand value (see Figure 9.6). It is based on several premises. First, brand value creation begins when the firm targets actual or potential customers by investing in a marketing program to develop the brand, including product research, development, and design; trade or intermediary support; and marketing communications. Next, we assume customers’ mind-sets, buying behavior, and response to price will change as a result of the marketing program; the question is how. Finally, the investment community will consider market performance, replacement cost, and purchase price in acquisitions (among other factors) to assess shareholder value in general and the value of a brand in particular. The model also assumes that three multipliers moderate the transfer between the marketing program and the subsequent three value stages. The program multiplier determines the marketing program’s ability to affect the customer mind-set and is a function of the quality of the program investment. The customer multiplier determines the extent to which value created in the minds of customers affects market performance. The market multiplier determines the extent to which the value shown by the market performance of a brand is manifested in shareholder value.
A brand audit is a consumer-focused series of procedures to assess the health of the brand, uncover its sources of brand equity, and suggest ways to improve and leverage its equity. Marketers should conduct a brand audit when setting up marketing plans and when considering shifts in strategic direction. Conducting brand audits on a regular basis, such as annually, allows marketers to keep their fingers on the pulse of their brands so they can manage them more proactively and responsively.
Brand-tracking studies collect quantitative data from consumers over time to provide consistent, baseline information about how brands and marketing programs are performing. Tracking studies help us understand where, how much, and in what ways brand value is being created, to facilitate day-to-day decision making. Marketers should distinguish brand equity from brand valuation, which is the job of estimating the total financial value of the brand.
Top brand-management firm Interbrand has developed a model to formally estimate the dollar value of a brand. It defines brand value as the net present value of the future earnings that can be attributed to the brand alone. The firm believes marketing and financial analyses are equally important in determining the value of a brand. Its process follows five steps as shown in Figure 9.7.
1. Market Segmentation—The first step is to divide the market(s) in which the brand is sold into mutually exclusive segments that help determine variances in the brand’s economic value.
2. Financial Analysis—Interbrand assesses purchase price, volume, and frequency to help calculate accurate forecasts of future brand sales and revenues.
3. Branding—Interbrand next attributes a proportion of Intangible Earnings to the brand in each market segment, by first identifying the various drivers of demand, then determining the degree to which the brand directly influences each.
4. Brand Strength—Interbrand then assesses the brand’s strength profile to determine the likelihood that the brand will realize forecasted Brand Earnings.
Lastly we have the Brand Value Calculation—Brand Value is the net present value (NPV) of the forecasted Brand Earnings, discounted by the Brand Discount Rate.
Table 9.4 displays the world’s most valuable brands in 2009 according to one ranking. In these well-known companies, brand value is typically over half the total company market capitalization.
Marketers can reinforce brand equity by consistently conveying the brand’s meaning in terms of: (1) What products it represents, what core benefits it supplies, and what needs it satisfies, and (2) how the brand makes products superior, and which strong, favorable, and unique brand associations should exist in consumers’ minds. Often, the first thing to do in revitalizing a brand is to understand what the sources of brand equity were to begin with. Are positive associations losing their strength or uniqueness? Have negative associations become linked to the brand? Then decide whether to retain the same positioning or create a new one, and if so, which new one. The beginning of the 21st century was not kind to 130-year-old Eu Yan Sang. Traditional Chinese medicine halls had been linked to images of elderly men measuring dried herbs, which did not appeal to the younger generation. In response, new management set the company on a new course, including offering innovative new ways to take Chinese medicine that would be convenient for a modern lifestyle and road shows and cookery demonstrations. Eu Yan Sang was suddenly hip. The brand’s resurgence was marked by being included in Forbes Asia “Best Under a Billion” and receiving the Singapore Brand Award.
A firm’s branding strategy—often called the brand architecture—reflects the number and nature of both common and distinctive brand elements. Deciding how to brand new products is especially critical. A firm has three main choices:
1. It can develop new brand elements for the new product.
2. It can apply some of its existing brand elements.
3. It can use a combination of new and existing brand elements.
A brand line consists of all products—original as well as line and category extensions—sold under a particular brand. A brand mix (or brand assortment) is the set of all brand lines that a particular seller makes. When a firm uses an established brand to introduce a new product, the product is called a brand extension. When marketers combine a new brand with an existing brand, the brand extension can also be called a sub-brand, such as Hershey Kisses candy, Adobe Acrobat software, Toyota Camry automobiles, and American Express Blue cards. The existing brand that gives birth to a brand extension or sub-brand is the parent brand. If the parent brand is already associated with multiple products through brand extensions, it can also be called a master brand or family brand. Brand extensions fall into two general categories:63 In a line extension, the parent brand covers a new product within a product category it currently serves, such as with new flavors, forms, colors, ingredients, and package sizes. In a category extension, marketers use the parent brand to enter a different product category, such as Swiss Army watches. Many companies are introducing branded variants, which are specific brand lines supplied to specific retailers or distribution channels. A licensed product is one whose brand name has been licensed to other manufacturers that actually make the product.
A brand can only be stretched so far, and all the segments the firm would like to target may not view the same brand equally favorably. Marketers often need multiple brands in order to pursue these multiple segments. Some other reasons for introducing multiple brands in a category include increasing shelf presence and retailer dependence in the store, attracting consumers seeking variety, increasing internal competition within the firm, and yielding economies of scale in advertising, sales, merchandising, and distribution.
Brands can also play a number of specific roles as part of a portfolio.
Flanker or “fighter” brands are positioned with respect to competitors’ brands so that more important (and more profitable) flagship brands can retain their desired positioning. Some brands may be kept around despite dwindling sales because they manage to maintain their profitability with virtually no marketing support. Companies can effectively “milk” these “cash cow” brands by capitalizing on their reservoir of brand equity. The role of a relatively low-priced brand in the portfolio often may be to attract customers to the brand franchise. Retailers like to feature these “traffic builders” because they are able to “trade up” customers to a higher-priced brand. The role of a relatively high-priced brand often is to add prestige and credibility to the entire portfolio.
Many firms have decided to leverage their most valuable asset by introducing a host of new products under their strongest brand names. Most new products are in fact line extensions—typically 80 percent to 90 percent in any one year. Moreover, many of the most successful new products, as rated by various sources, are extensions. Two main advantages of brand extensions are that they can facilitate new-product acceptance and provide positive feedback to the parent brand and company.
In this chapter, we have addressed the key questions listed above.