The document outlines healthcare options and how to access care in Manitoba, Canada. It discusses five options - calling Health Links, visiting a walk-in clinic, seeing a family doctor, going to an emergency room, or calling an ambulance. The agenda includes introducing healthcare options, reviewing case studies, learning how to describe symptoms, and practicing making a doctor's appointment. It provides details on each option and scenarios to demonstrate when each would be appropriate. Overall, the document aims to help newcomers to Manitoba understand their healthcare system and how to effectively access care.

1. Your Healthcare Options
in Manitoba

2. Workshop Objectives
1. You should be able to explain the 5 health
care options available to you in Manitoba
2. You should be able to express your health
symptoms.
3. You should be able to speak to a receptionist
and make a doctor’s appointment.

3. Our Agenda
1. Introductions
2. Review health care options
3. Case studies
4. Health symptoms
5. Listening
6. Practise making a doctor’s appointment

4. • What is your name?
• What is your country of origin?
Introductions

5. Have you ever been sick and
didn’t know what to do about it?
What happened?

7. Call Health Links
1. A free service provided by the province of Manitoba.
2. You can speak to a nurse about your health concern on the phone.
3. The nurse will give you advice about what to do.
4. The service is available 24 hours a day. Everyday!

8. When should I call Health Links?
1. Call when your situation is not life threatening .
2. Call when going to a walk-in clinic or calling the doctor is not an option.
For example, in the middle of the night.

9. Go to Walk-in Clinic
• You can speak to an experienced
nurse or doctor about minor issues
such as cuts, bruises and burns.
• An appointment is usually not
necessary.

10. You should visit a walk-in clinic when…
1.Your problem is not
an emergency.
2.You can’t wait to
see your doctor, but
you need care now
3.You don’t have a
family doctor

11. 1. When your health concern is not an emergency
2. When you can wait for an appointment
See Family Doctor
Photo by www.audio-luci-store.it https://flic.kr/p/qLq2BA shared under CC-BY

12. Drive to Emergency Room
The emergency room of your local hospital
is open to you 24 hours a day, seven days a
week.

13. Call an Ambulance (911)
Photo by Plong. shared under CC-BY-NC-ND https://flic.kr/p/58kgLZ

14. Drive to ER or call 911?
• Is the condition life-threatening?
• Could the person’s condition become
worse on the way to the hospital?
• What is the weather like?

15. Case Studies
Of the 4 options available to them, what do you think
they should do?
• Call 911?
• Call their doctor?
• Call health links?
• Go to the walk-in-clinic?
• Drive to the closest emergency room?

16. Roger and his wife are new to
Manitoba. Their grandson,
Thomas, is visiting them for
the weekend. Thomas has a
mild stomachache. It is
Saturday night.
Case Study 1
Photo by Philipc http://bit.ly/1Cr3zVj shared under CC-BY-NC-SA

17. Sharmila is new to
Manitoba. She has not
been feeling well lately.
She has been feeling tired.
She has a medical card
and a family doctor.
Case Study 2
Photo by Rishy H. shared under CC-BY-NC-ND http://bit.ly/1aKhzOg

18. This is Rosa with her ten year
old daughter Lupita. Rosa is
five months pregnant. One
day she awoke with sharp
stomach pains.
Case Study 3
Photo by Wonderrlane http://bit.ly/1aK9x8c shared under CC-BY-NC

19. Su Jie and her husband
have hired a man to paint
the interior of their house.
He has fallen. He is awake,
but seems to have a lot of
lower back pain.
Case Study 4

20. Natalia and her husband
have been living in
Manitoba for 6 months.
They suspect their 2 year
old daughter has
swallowed poison.
Case Study 5
Photo by Annie Mueller https://flic.kr/p/7rRtQC shared under CC-BY-SA

21. Adrigo awakes at 3:00 AM
to get some water. Along
the way he walks into a
door. He suffers a small cut
to his forehead and feels a
little dizzy.
Case Study 6

22. Listen to a Conversation

23. Script
• Dorian: Hello Fer, how are you today?
• Fer: I’m ok, but I have a headache.
• Dorian: Have you taken anything for it?
• Fer: No, I have not.
• Dorian: How long have you had it?
• Fer: For about 2 days. I think it’s getting worse. What
do you think I should do?
• Dorian: I think you should call health links. They
might be able to give you some good advice.

24. Questions
1. How many people are speaking?
2. What is Fer’s complaint?
3. For how long has he had this
condition?
4. What advice does Dorian give him?

26. What’s the problem?
I have a stomache ache.

27. How can I help you?
I have a sore throat.

28. How can I help you?
I have a rash.
Photo by Rev. Xanatos Satanicos Bombasticos http://bit.ly/1M3LKxj shared under CC-BY-NC-SA

29. How can I help you?
I have a headache.
Photo by Queen Roly http://bit.ly/1zVkIAD shared under CC-BY-NC-ND

30. How can I help you?
My hand is swollen.
Photo by Reway2007 http://bit.ly/1Gg6ami shared under CC-BY-NC-SA

31. How can I help you?
I have a fever.

32. How can I help you?
I feel nauseous.
Photo by brookage http://bit.ly/1GNwGRz shared under CC-BY-SA

33. How can I help you?
I have been sneezing a lot!
Photo by Jeff.Werner http://bit.ly/1Ef8aZH shared under CC-BY-NC-SA

34. How can I help you?
I feel fatigued.
Photo by Grevel https://flic.kr/p/cvE5o shared under CC-BY-NC-SA

35. How can I help you?
I have a runny nose.

37. Listen
• What’s the patient’s condition?
• How long have the patient had this
condition?
• When is the appointment?

38. Receptionist: Doctor Minal’s office. How may I help you?
Patient: I would like to make an appointment to see Doctor Minal please.
Receptionist: Sure, may I have your name please?
Patient: Yes, my name is Roger Bannister.
Receptionist: Roger, have you been to the clinic before?
Patient: Yes, I have.
Receptionist: what is the nature of your visit?
Patient: I have had a headache for four days.
Receptionist: Uh, let me see............We have two openings this week. We have
Wednesday at 9:30 am or Friday at 3:00 pm. Which would you
prefer, Wednesday at 9:30 am or Friday at 3:00 pm?
Patient: I think I’d prefer Wednesday at 9:30 am.
Receptionist: Ok Roger, I have you in to see Doctor Minal this Wednesday at
9:30 am. Is there anything else I can help you with?
Dorian: No, that’s about it. Thank you very much.
Receptionist: You’re welcome. See you soon!

39. Talking to a Receptionist
Receptionist: Doctor Minal’s office. How may I help you?
Patient:
Receptionist: Ok, May I have your name please?
Patient:
Receptionist: Dorian, have you been to the clinic before?
Patient:
Receptionist: We have two openings this week. We have _________ at
_______________ or ___________ at ___________. Which would you
prefer, ______________ at _____________?
Patient: Uh, I think I’d prefer __________________at _____________.
Receptionist: Ok Dorian, I have you in to see Doctor Minal this
Wednesday at 9:30 am. Is there anything else I can help you with?
Dorian:
Receptionist: You’re welcome. See you soon!

40. What did you learn today?
• Five Health care Options available to
you in Manitoba
• 10 ways to express your health
symptoms
• How to make a doctor’s appointment
with a receptionist

41. Follow-up Tasks
• Write a dialogue where you make a doctor’s
appointment
• Write about health care options in your birth country
• Write a few sentences about what you learned in
this class

42. More Tasks

43. Thank you...
See you next week!