This document outlines a workshop on healthcare options in Manitoba. It provides information on five healthcare options: calling Health Links, going to a walk-in clinic, seeing a family doctor, driving to an emergency room, or calling an ambulance. It also teaches vocabulary words, reviews case studies for determining the best option, demonstrates making a doctor's appointment over the phone, and allows practice expressing health symptoms. The goal is for participants to learn about their healthcare options, symptoms, and making appointments in Manitoba.

1. Your Healthcare Options
in Manitoba
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2. Workshop Objectives
2. You will be able to explain the 5 health care options available
to you in Manitoba
3. You will be able to express your health symptoms.
4. You will be able to speak to a receptionist and make a doctor’s
appointment.
1. You will learn 8 new words

3. Our Agenda
1. Introductions
2. Review health care options
3. Case studies
4. Health symptoms
5. Listening
6. Practise making a doctor’s appointment

4. • What is your name?
• What is your country of origin?
Introductions

5. Discussion
Activity 1

6. Have you ever been sick and
didn’t know what to do about it?
What happened?

7. Review the vocabulary
Activity 2

8. Activity one: Vocabulary Review
Member of a nationut
opening
To prefer
nature
clinic
appointment
Have you in
a place to get medical care
to put aside time for a specific purpose available time
characteristics of a certain thingtime set aside for a specific purpose
to like something over another
to have made an appointment for another person
to make an appointment

9. Activity two: Fill-in-the-blank
1. Would you like ___________________________________ to see the doctor?
2. Do you have any _________________ between 9 and 10 in the morning?
3. What time would you ____________ ?
4. Can you tell me the ________________ of your headache?
5. The _________________ is open from 9 am to 5 pm.
6. Why did you cancel your ______________________ ?
7. I _________________ to see the doctor at 9 am.
openingnature prefer
clinicappointment
to make an appointment
have you in

10. Activity 3

11. Call Health Links
1. A free service provided by the province of Manitoba.
2. You can speak to a nurse about your health concern on the phone.
3. The nurse will give you advice about what to do.
4. The service is available 24 hours a day. Everyday!
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12. When should I call Health Links
1. Call when your situation is not life threatening .
2. Call when going to a walk-in clinic or calling the doctor is not an option.
For example, in the middle of the night.
• 204-788-8200 in Winnipeg
• 1-888-315-9257 outside Manitoba
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13. Go to a Walk-in Clinic
• You can speak to an experienced nurse or
doctor about minor issues such as cuts,
bruises and burns.
• An appointment is usually not necessary.

14. You should visit a walk-in clinic when…
1.Your problem is not an
emergency.
2.You can’t wait to see
your doctor, but you
need care now
3.You don’t have a
family doctor
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15. 1. When your health concern is not an emergency
2. When you can wait for an appointment
See your Family Doctor
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16. Drive to Emergency Room
The emergency room of your local hospital
is open to you 24 hours a day, seven days a
week.
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17. Call an Ambulance (911)
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18. Drive to ER or call 911?
• Is the condition life-threatening?
• Could the person’s condition become
worse on the way to the hospital?
• What is the weather like?

19. Study some Case Studies
Activity 4

20. Case Studies
Of the 4 options available to them, what do you think they
should do?
• Call 911?
• Call their doctor?
• Call health links?
• Go to the walk-in-clinic?
• Drive to the closest emergency room?

21. Roger and his wife are new to Manitoba.
Their grandson, Thomas, is visiting them for
the weekend. Thomas has a mild stomach
ache. It is Saturday night.
Case Study 1

22. Sharmila is new to Manitoba. She has not been
feeling well lately. She has been feeling tired. She has
a medical card and a family doctor.
Case Study 2

23. Rosa’s with ten year old daughter Lupita. Rosa is
five months pregnant. One day she awoke with
sharp stomach pains.
Case Study 3

24. Su Jie and her husband have hired a man to paint the
interior of their house. He has fallen. He is awake, but
seems to have a lot of lower back pain.
Case Study 4

25. Natalia and her husband have been living in Manitoba
for 6 months. They suspect their 2 year old daughter
has swallowed poison.
Case Study 5

26. Adrigo awakes at 3:00 AM
to get some water. Along
the way he walks into a
door. He suffers a small cut
to his forehead and feels a
little dizzy.
Case Study 6

27. Activity 5 Listen to a conversation
1. How many people are speaking?
2. What is Fer’s complaint?
3. For how long has he had this condition?
4. What advice does Dorian give him?

28. Script
• Dorian: Hello Fer, how are you today?
• Fer: I’m ok, but I have a headache and I feel nauseous
• Dorian: Have you taken anything for it?
• Fer: No, I have not.
• Dorian: How long have you had it?
• Fer: For about 2 days. I think it’s getting worse. What do
you think I should do?
• Dorian: I think you should call health links. They might be
able to give you some good advice.

29. Activity 6

30. What’s the problem?
I have a stomache ache.
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31. How can I help you?
I have a sore throat.
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32. How can I help you?
I have a rash.
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33. How can I help you?
I have a headache.
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34. How can I help you?
I feel dizzy.
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35. How can I help you?
I have a fever.
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36. How can I help you?
I have a sore knee.
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37. How can I help you?
I have been sneezing a lot!
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38. How can I help you?
I feel fatigued.
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39. How can I help you?
I have a runny nose.
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40. Activity 7

41. Listen
• What’s the patient’s condition?
• How long have the patient had this
condition?
• When is the appointment?

42. Receptionist: Doctor Minal’s office. How may I help you?
Patient: I would like to make an appointment to see Doctor Minal please.
Receptionist: Sure, may I have your name please?
Patient: Yes, my name is Roger Bannister.
Receptionist: Roger, have you been to the clinic before?
Patient: Yes, I have.
Receptionist: What is the nature of your visit?
Patient: I have had a headache for four days.
Receptionist: Uh, let me see............We have two openings this week. We have
Wednesday at 9:30 am or Friday at 3:00 pm. Which would you
prefer, Wednesday at 9:30 am or Friday at 3:00 pm?
Patient: I think I’d prefer Wednesday at 9:30 am.
Receptionist: Ok Roger, I have you in to see Doctor Minal this Wednesday at
9:30 am. Is there anything else I can help you with?
Dorian: No, that’s about it. Thank you very much.
Receptionist: You’re welcome. See you soon!

43. Talking to a Receptionist
Receptionist: Doctor Minal’s office. How may I help you?
Patient:
Receptionist: Ok, May I have your name please?
Patient:
Receptionist: ___________ have you been to the clinic before?
Patient:
Receptionist: We have two openings this week. We have _________ at
_______________ or ___________ at ___________. Which would you
prefer, ______________ at _____________?
Patient: Uh, I think I’d prefer __________________at _____________.
Receptionist: Ok ______________, I have you in to see Doctor Minal
this _____________ at ________________. Is there anything else I can
help you with?
Patient:
Receptionist: You’re welcome. See you soon!

44. What did you learn today?
• Five Health care Options available to you
in Manitoba
• 10 ways to express your health symptoms
• How to make a doctor’s appointment with
a receptionist

45. Follow-up Tasks
• Write a dialogue where you make a doctor’s appointment
• Write about health care options in your birth country
• Write a few sentences about what you learned in this
class

46. More Tasks

47. Thank you...
See you next week!