This document is a curriculum vitae for Gourishankar Mukati that summarizes his objective, education, skills, and work experience. Mukati has an MBA and B.Com and seeks to utilize his skills in a growing organization. His skills include Microsoft Office, call center operations, and sales lead generation. He has over 5 years of experience in customer service, MIS reporting, and team leadership for telecom companies. His most recent role is as an Assistant and MIS for Vodafone where he maintains metrics, creates reports, and supports management decisions.

1. CURRICULUM VITAE
Gourishankar Mukati
245 Sundar Nagar ,
Ashoka Garden. Bhopal
Mobile No# 9713001968/8878661803
Email: gouravmukati1987@gmail.com
OBJECTIVE-
To continue learning and enhance my knowledge by working with a professional and growing
organization where I can utilize my aptitude and skill in possible manner.
ACADEMIC QUALIFICATION-
• MBA (Master of Business Admistrator) from RKDF College (Barkatullah University) Bhopal.
2011-2013
• B.Com (Bachelor in Commerce.) from Hamidia College (Barkatullah University), Bhopal. 2008
-2011.
• Higher Secondary (XII) from Govt. Higher S School (M.P. Board), Sirali. 2005-2006.
• High School (X) from Govt. Higher S School (M.P. Board), Sirali. 2003 - 2004.
SKILL SET
• Expertise in Microsoft office, (Microsoft Excel, Microsoft Outlook, Microsoft Access and
Microsoft PowerPoint), Call Center Service Operations, Sales Lead Generation, and MIS.
WORKING EXPERIENCE-
Assistant and MIS for CS Head (Vodafone Spacetel Ltd – MPCG.) Aug ’13 to till date.
• Working with the Customer Service Head to improve operations, Customer Service and
profitability.
• Maintaining Quality Metrics Data on a daily, weekly and monthly basis.
• Creating various reports to support the Management with adequate data in taking vital decisions
such as identifying outliers & process changes.
• Meeting Deadlines based on the Management requirements.
• Collated, analyzed and documented company’s quarterly and half yearly performance details.
• Monitored implementation of MIS processes and evaluated their effectiveness.
• Preparing paperwork and arranging other materials as needed for meetings, conferences, travel
• Alignment and distribution of meeting agendas and minutes, routine correspondences and
reports.
• Collecting and cordoning the flow of internal and external information.
• Handling administrative work procedures for tracking staff’s daily tasks.
• Cost Management
• Continuously reviewing and managing team performance..

2. Supervisor Surevin BPO Services Pvt. Ltd. (Airtel West Hub & North Hub) Dec ’09 to
Jun’13
• Monthly Billing for all the Business Unit with Central Billing.
• Managing staff levels to ensure that key target sales areas are always covered.
• Maintaining strong and cordial relationships with sales and marketing managers.
• Identifying and monitoring the performance of competitors in the market place.
• Collated, analyzed and documented company’s quarterly and half yearly performance details.
• Generated, maintained and analyzed Sales, Quality and Client Service reports.
• Reviewed history of current reporting.
• Monitored implementation of MIS processes and evaluated their effectiveness.
• To supervise activities of MIS staff.
• Identify critical business issues and develop workable solutions for customers as well as MIS
associates.
• Review of expenses report and find methods for cost cutting and increasing the revenue of the
company.
• Able to forge high performing working relationships with sales colleagues.
• Can communicate information and ideas to others in an understandable manner.
• Providing excellent customer service to designated accounts.
Team Leader Surevin BPO Services Pvt. Ltd. (Reliance - Pune) Oct’08 to Nov’09
• Handling data entry in GSM Mobile CAF form
• Managed Team of 35 Executives Successfully.
• Managed CAF , AV/CV, Activation , Welcome Call and Collections for postpaid.
• Management of Daily/Weekly MIS Report.
• Planned, coordinated department employees and supported departments of work to be completed
daily.
• Developed work schedules to match staffing levels, monitored progress to improve work process
efficiency.
• Lead, coached and continually developed team of direct reports.
PERSONAL VITAE-
Father’s Name : Mr. Madan Lal Mukati
Date of Birth : 01-Oct-1987
Marital Status : Married
Language Known : Hindi & English
Permanent Address : Vill. Bavdiya, Post & Block Sirali,
Dist, Harda
DATE:
PLACE: (Gourishankar Mukati)