This document is a resume for Kristen Doles, who has over 20 years of experience in cosmetics retail account management and product specialist roles. She has a proven track record of success in customer retention, new business growth, and strategic marketing. Some of her career achievements include leading Nars Cosmetics to become the #1 brand at Barneys New York and sustaining 20% annual sales growth. She is skilled in creative selling, relationship development, and sales data analysis.

1. KRISTEN DOLES
8111 W. Berywn Ave.
Chicago, IL. 60656
Phone: (773)332-4049 E-mail: rit10@aol.com
COSMETICS RETAIL ACCOUNT MANAGEMENT/PRODUCT SPECIALIST
Business Growth Executive - Consultative and Creative Selling Specialist - Professional Relationship Development – Account Coordinator
Dynamic sales and account management specialist with an extensive track record of proven success in customer retention and ne w
business growth with prestigious cosmetic companies. Skilled in strategic marketing methodologies, special event coordination, and
sales data analysis. Enthusiastic, creative thinker focused on leading teams to achieve peak performance while building important
relationships with customers, management, executive team, and co-workers with a consultative approach to close sales.
SELECTED CAREER ACHIEVEMENTS
Barneys New York:
 Independently led Nars Cosmetics to become department’s #1 business,sustaining record sales fora 5-year period; played a key
role in maintaining brand’s permanent position as #1 ranked account in the Midwest Region.
 Sustained 20% sales growth year after year through perseverance,passion and drive, providing each client quality service while
demonstrating and educating product features and benefits.
 Recognized by corporate management and Nars Cosmetics for coordinating record-breaking “National Stylist Event”bookings,
significantly contributing to cultivating strong consecutive annual sales growth
 Received the following honors:Nars Cosmetics Regional Counter Managerof the Year (2008), Barneys New York Outstanding
Customer Service Achievement (2007), and Annual Instant Credit Superiority, (2007)
 Selected by Fashion Designer Maria Pinto to build and direct a Creative Artistry Team for her “Cancer Research Foundation”
Fundraiser Show.
 Nominated and selected by CEO of Nars Cosmetics to coordinate and lead the team to coordinate and host an exclusive personal
appearance and in-store event with Francois Nars, founder and creator of Nars Cosmetics; selection resulted from the many
awards, achievements and recognition bestowed throughout tenure
Neiman Marcus:
 Chosen by Bobbi Brown Cosmetics Lead International Stylist Director as one of 5 artists to participate in the annual “Red Hot
Chicago”AIDS Awareness Fundraiser Show.
 Selected by Bobbi Brown Account Executive to solely assist Bobbi Brown during a private presentation and master class for
the store’s select top clients. This honorincluded my presence and assistance on stage with Bobbi Brown while educating on
the usage of her line. Togetherwe demonstrated numerous looks from her make-up line.
PROFESS IONAL EXP ERIENCE
CARSON PIRIE SCOTT, Norridge, IL 2013-2015
Counter Manager/Elizabeth Arden
 Responsible for leading team to succeed in overall business growth through meeting sales goals, maintaining daily
communication with team, management, and A.E., while ensuring exceptional event execution and heightening quality
performance for day to business and productivity
 Completed monthly schedules for the Arden teamensuring daily coverage and productivity at counter
 Provided product education for clients and co-workers while completing daily consultations with clientele.
 Known for key contributions in achieving team goals
 Responsible for booking and reaching appointment goals for both in-store events semi-annual E.A. Red Door events
FREELANCE, Chicago, IL 2012
Make-up Artist, Selling Specialist
 Independently assisted in sales and artistry lessons through providing clients with education on product features and benefits
to enhance their daily skin care routine while recommending the right products to help clients build their make-up wardrobe
 Partnered with multiple cosmetics and fragrance brands,beauty salons and wedding coordinators to conduct customized skin
care consultations followed by professionalmake up applications and lessons on individual clients for special occasions,
weddings and recommendations for “every day” makeup.

2. BLOOMINGDALES, Chicago, IL 2011-2012
Business Manager/Advanced Technology Skin Care Specialist
 Facilitated sales growth and development for a new section in the cosmetics department encompassing 15 brands of high-tech
skin care products along with related appliances.
 Responsible for meeting sales goals with each brand, maintaining daily communication with vendors and department manager
to arrange sales support dates for in store promotions, events and daily business growth.
 Completed daily consultations demonstrations on product usage while providing product knowledge and brand education.
NORDSTROM, Oakbrook, IL 2010-2011
Advanced Technology Skin Care Specialist
 Collaborated on operational and marketing management for more than 15 advanced Technology Skin Care brands, including
Prevage, Dr. Gross, Erno Lazlo, Kinerase, Elemis, Dr. Perricone, Dr. Rey, Peter Thomas Roth, Osmotics, Phyto, Frederick
Fekkai, and T3.
KINERASE / VALEANT PHARMACEUTICALS, Chicago, IL 2010
Market Coordinator
 Managed initiatives to increase brand awareness, customer retention, and sales throughout 25 retail accounts in a Chicago
territory.
 Oversaw innovative promotions, including in-store sales events, resulting in positive relationships and business development.
 Completed comprehensive marketing plans, budgets, and productivity reports for corporate management.
 Educated and updated cast members and sales associates on product features, benefits, and selling points while scheduling and
providing in store sales support.
BARNEYS NEW YORK, Chicago, IL 2003 – 2010
Business Manager/ Nars Cosmetics
 Formulated and executed targeted monthly volume initiatives, monitoring and managing Key Performance Indicators
(KPIs) to exceed established goals. Oversaw the activity of resident makeup artists and freelancers.
 Developed and maintained strong customer relationships at all levels to maximize opportunities and expand targeted market
exposure.
 Introduced and deployed occasion-based marketing, such as National Styling Events, to drive account profits and company
revenue.
 Managed monthly inventory and orders based on open-to-buy, seasonal trends, and event requirements.
 Championed ongoing staff training initiatives, providing new and existing artists and freelancers the opportunity for personal and
professional development.
 Identified and evaluated new and emerging trends in competitive activity, developing tactics to maintain the established success in
steady annual business growth.
SISLEY PARIS, Chicago, IL 2002 – 2003
Advanced Skincare Specialist
 Generated skin care sales and served as front-line contact with customers. Oversaw daily inventory supply for counter.
 Consulted with clients to understand individual needs, challenges, and gaps in existing products; recommended solutions.
 Built strong rapport with customers; drove customer satisfaction, loyalty, and recurring revenue stream.
NEIMAN MARCUS, Oakbrook, IL 1998 – 2002
Business Manager, NARS COSMETICS (2000 – 2002)
 Launched the NARS Cosmetics brand in the store, establishing client base and training colleagues.
 Provided customers and co-workers product knowledge, features and benefits,and customized daily skincare and color regimens
for each uniquely different client
Resident Make-up Artist, BOBBI BROWN COSMETICS (1998 – 2000)
 Conducted daily make-up/skin care consultations following up with thank you calls and booking future appointments.
 Partnered with Counter Manageron stockcontrol, counterschematics guidelines, cleanliness, and overall business management.
 Responsible for meeting both individual daily sales goals and appointment goals during National Stylist Events
 Provided exceptional quality customer service while creating a memorable and positive experience for every client.
Software Proficiency: MS Office Suite, Adobe Photo-shop