1. Kevin C. Byrne
22531 W. 71st Terrace
Shawnee, KS 66227
913/488-6045
Objective:
To utilize my Business Analyst and retail Banking experience to make a significant
contribution to a progressive organization.
Experience:
2012 to 2016 Macfarlane Group
Solutions Architect
This position comprised of writing business requirements as well as IT solution design
that requires a knowledge of technical and practical implementation. This position
works directly with our Marketing team and the inter-departmental integration to grow
the business to achieve the financial goals of the company. In this role the job is to not
only look at the current system integrations but help plan for future needs as the
company works with external partners. This role is the lead to working with external
vendors to be the liaison between internal IT and the vendor by developing process
models and requirements to provide customers additional products and services. This
postion also requires the ability to understand SQL and be able to identify fields in the
data base required for the development teams.
2012 to 2014 Community America Credit Union Lenexa, KS
Senior Business Analyst
My prior position requires me to do the analysis and project management of all
technical projects for TruHome Solutions Mortgage. TruHome is a member of a CUSO,
Credit Union Service Organization, where Community America Credit Union is the
majority owner. We work with a shared services model between CACU and TruHome
and I am responsible for not only the requirements gathering but the total project
management of TruHome projects using those shared resources. I facilitate project
prioritization, project ideation and development on a daily basis. TruHome is made up
of many divisions from origination to servicing and I am responsible for delivering the
project needs for all divisions while maintaining the long term focus and strategy of the
company. I have managed projects that span from website development to
implementation of a leads management system during my tenure.
2008 to 2013 H&R Block Kansas City, MO
Business Analyst
During my time in the Retail Tax Information Technology group I was given the
opportunity to work with many different business partners within H&R Block. My primary
role was to work closely with business leaders to define the scope, business case and
requirements for new projects. Year over year H&R Block provides enhancements to
existing applications as well as developing new functionality to better serve our tax
client base. Through the use of tools such as UML and MS Access I was able to
provide the analysis needed to create solutions to fit the business need. My role
required that I work in a multi-team environment. My tasks also included development
of use cases and field test scenarios. I was required to provide oversight of our QA
2. teams during all phases of testing through to deployment. On our team I was the
subject matter expert for our Electronic Content Management systems as well as
banking infrastructure. This position allowed me to hone my skills as an analyst by
dissecting the problem from the root and using a global view to provide the solution so
that production functionality was designed to scale for the future with the client view in
mind. The Retail IT team is accountable for the development and deployment of the
tools used in the field offices that account for over sixty percent of the company
revenue annually. Our team managed the infrastructure for communications with
multiple banks as well as sixteen different H&R Block tax related applications and our
host system in Columbus Ohio. I enjoyed the opportunity that these challenges brought
and the experience as a Business Analyst.
Kevin C. Byrne Page 2
2006 to 2008 H&R Block Bank Kansas City, MO
Retail Banking Manager
I was a member of the original team that secured national charter as a thrift savings
bank issued by the Office of Thrift Supervision. H&R Block Bank is a 2 billion dollar
asset bank with a national footprint. My primary role was the retail delivery and financial
analysis of the products and services the bank provided to 20 million tax clients,
including 2.7 million Emerald debit card and 200,000 deposit clients. In this role I
served as team lead for product and pricing development and developed process flow
for origination of a debit card platform for 2.7 million clients. H&R Block bank uses as
many as 8 different outsourced vendors to manage daily processes. I was responsible
for financial review of all RFP and RFI requests during vendor selection. I was also the
Retail banking lead for monthly, quarterly and annual forecasting to the parent
company, H&R Block, for the bank. We were required to provide month end financial
reporting as well as staff allocations to the bank’s board of directors and shareholders.
My role in this process was the analysis and management of profitability of income
received from retail banking activities as well as establishing budgets for all retail
departments within the bank.
2000 to 2006 Bank of America Kansas City, MO
Vice President, Banking Center Manager
Managed daily operations of banking center. Directed sales and service efforts of
sixteen associates with a strong emphasis on coaching and individual development
planning to improve sales production and associate career growth. Duties included
market strategy and implementation for Bank of America consumer products to internal
and external partners; promoted new products and programs to associates and
customers; monitored sales activities and operational controls of the banking center.
Responsible for profitability, staffing models, customer service scores, and new
business development. Acted as a project lead for new teller system integration. This
role required that I train and coach associates at 8 locations in Kansas City to prepare
them for the conversion.
1999 to 2000 Intrust Bank Kansas City Region
Assistant Vice President for Retail Sales
Responsible for all retail related functions of seven branch locations in Northeast
Kansas. Managed sales and service efforts of fifty-four associates in these locations.
Duties included meeting with branch managers on a weekly basis to impart new
products and programs. Continually monitored branch sales activities and operational
controls of each location. Directly responsible for branch profitability and subsequent
losses, staffing models and customer service scores.
3. 1995 to 1999 US Bank N.A. Kansas City Region
Regional Sales Manager
Managed the daily activities of a ten associate loan staff for six retail branch
locations in Northeast Kansas. The staff closed loan volumes of 20 million annually.
Responsible for hiring and training staff in all facets of branch activities including loan
procedures, new account sales and customer service skills. Developed programs and
meeting schedules for staff to continue the selling skills of Cohen Brown as well as
FTR. A large portion of my activities also revolved around client relationship building—
maintaining and expanding our business client base through corporate presentations
and local and state sponsored events.
Kevin C. Byrne Page 3
1992 to 1995 John Hancock Financial Services Albuquerque, NM
Management
Managed the daily activities of five associates, which generated an average of $12,000
of weekly revenue. Instructed five hours of weekly training classes to improve the
telemarketing and selling skills of associates.
Financial Consultant
Responsible for designing financial plans to meet the needs and goals of the client.
Daily activities included telemarketing, prospecting, and one to one face calls to
increase business and personal client base. Weekly written correspondence with
prospective clients and biweekly seminars. Developed annuity and personal IRAs,
business and personal pension and retirement plans. Installed buy sell, key man and
benefit packages. Managed the John Hancock College Savings Program for the State
of New Mexico.
1988 to 1992 Fluorescent Signs, Inc. Las Cruces, NM
Account Executive
Directly involved with the marketing, design, and sale of outdoor advertising products
for new and existing clients. Responsible for 50% of the company’s total sales for fiscal
1992. Daily activities included prospecting and cultivating new markets to increase
company sales base. Other associations included board member and membership
chairman of the New Mexico Sign Association.
1987 to 1988 Picacho Hills C.C. Las Cruces, NM
First Assistant Professional
Supervised the efforts of five to eight daily staff members, and managed the operations
of the pro shop in the absence of the Head Professional. Served as advisor to the
Women’s Golf Association. Aided in planning and promoting men’s and women’s golf
tournaments. Worked as a member of the Public Relations and Membership Board.
Managed the junior golf program and taught both junior and adult lessons.
1987 Kansas State University Manhattan, KS
Research Assistant
Collected and synthesized information regarding marketing systems implemented to
enhance university enrollments. Reviewed and analyzed data on national enrollment
trends and projections. Summarized research on effective enrollment and retention
strategies. Prepared outlines of marketing scenarios for consideration by the university
president and his administration.
4. Education:
B.S., Kansas State University
Major: Marketing and Finance
Minor: Marketing Management
Kevin C. Byrne Page 4
Specialized Job Experience:
Community America IT
Website Design, Point to Point Wireless Data Transfer, Executive Project
Management, Strategic Initiative Delivery, Business Process Improvement.
H&R Block IT
Business Analysis, VM Server Installation, Remote Desktop Management,
HPQC Utilities, Mentoring, Business Process Logic Development
H & R Block Bank
Project Management, Six Sigma Analysis, Process Flow Analysis,
Vendor Management, Document & Forms Automation Design Nominated for a
National Award by TAWPI, a Foundation for Commercial Process Improvement
Marketing and Development for Bank of America
Line of Business Integration Team Member, Selling Bank of America Way
Trainer, Kansas City Chamber of Commerce Chamber Champion, Purchase
Money Application Cluster Leader, KC One Urban Development Member
Sales
Telemarketing, Cold Calling, Market Research, One on One Presentations,
Group Presentations, Executive Marketing, Mutual Fund Trading,
401K Management
Data Processing
Micro IBM, Micro Macintosh, Micro Other, Basic, Wassau Imaging
System, HOGAN Data Base System, IMB Filenet P8, IBM CMOD
Application experience
MS Access
UML
Excel
MS Word
Powerpoint
Soap UI
Windows XP
VM Ware
Professional Designations
Scrum Master certification
Certified Six Sigma Green Belt
Series 6 License (NASD)
Series 63 License (NASD)
Life, Health and Disability License
