1. Rhonda N Lombardi
10445 Olathe Way
Commerce City Co 80022
720-369-7643
Rhondalombardi@yahoo.com
Objective:
Seeking a position that will benefit from my customer service, sales experience, management
role, loyal and positive interaction skills and industry contacts where my eighteen years of experience can improve the
sales and customer service results.
Employment: US Bank 1997 to Current
US Bank Private Client Group 2010 to present
Private Banking Relationship Manager
 Manage a book of 700 clients and maintain can create new relationships.
 Work with affluent clients with a minimum of 250k in balances or 100k in investable assets.
 Work with high network clients.
 Provide over the top customer service.
 Suggest other products and refer over to partners.
 Self-motivation and self-time management.
 Continue to grow revenue for the bank.
 Sell all banking products to customers.
 Work with retail, home mortgage, business, investment partners and create a trusting relationship between clients
and myself.
 Understand credit policy and procedures.
 Work closely with investment partners on Real Steps to Retirement Program.
 Send referrals over to investment partners for clients with financial planning needs.
 Have joint client meeting with partners.
 Coach retail partners on referrals needed for Private Client Group.
US Bank Branch Manager, Boulder Co 2004 - 2010
 Was the only manager to make the branch annual pinnacle.
 Made top 20% of producing managers.
 I had numerous pinnacle wins and multiple campaign winnings.
 Keep up to date on compliance trainings.
 Coach and motivate employees to identify different products and needs for our customers.
 Manage a team of 18 employees, ran one of the biggest branches in Colorado.
 Place employees on development plans to grow and establish a future at US Bank.
 Prospecting and maintaining a Book of Business.
 Maintain current Business and Customer Base.
 Accountable for Branch balance sheet and financial statements and branch profit and loss.
 Actively participated in community events.
 Made hard decisions independently.
 Help solve complex problems for customers.
 Working with partners from different business lines to grow business.
 Coming up with creative ideas to increase sales with the employees.

2.  Responsible for passing Audits, pulling reports and maintaining the books.
 Maintaining a budget in line with company goals.
 Have analytical skills necessary to evaluate credit requests, prepare budgets and determine trends
in the market place.
 Interview and hire for current openings for my branch and conduct interviews for other branches.
 Performance reviews and merit increases for all employees.
 Having difficult conversations with employees possible write ups when necessary.
 Networking and maintaining developed outside relationships.
 Work with the credit center on multiple loans and understanding credit policy and procedure.
 Scheduling all employees and make sure they adhere to all scheduled breaks.
US Bank Customer Service Manager 2002 - 2004
 Assisted branch manager in daily tasks as well as acting branch manager.
 Maintained and was responsible for the operations in the branch.
 Daily review of new account packets.
 Motivated team in sales.
 Help solve complex situations.
 Responsible for passing audits.
 Pulled reports and maintained all operation books.
 Help with the interview and hiring process and make sure all paperwork was inline.
 Helping bankers with credit situations with the underwriter.
 Scheduling all employees and make sure they adhere to all scheduled breaks.
US Bank Sales Assistant, Boulder Co 2001 - 2002
 Worked for Branch Manager assisting her in projects.
 Kept track of points for the bankers on excelspreadsheet.
 Helped maintain customer base for Branch Manager and Bankers.
 Did all maintenance for bankers so they can focus on sales.
 Pulled Banker reports to help production.
 Won multiple campaigns and top Customer Service Manager award.
US Bank Personal Banker, Boulder Co 1999 - 2001
 Maintaining and building customer relationships.
 Selling Loans, Lines of Credit, Credit cards,Checking, Savings, CD and IRA’S.
 Cross selling to existing customers.
 Customer Service for clients’ needs.
 Cold Calling.
 Making referrals to other lines of business.
 Building relationships with referralsources.
 Recommend products to customers.
 Understanding of credit products and credit policy to rebut any concerns an underwriter may have.

3. US Bank Customer Service rep24-hour Banking 1998 - 1999
 Made top call representative.
 Helped customers with everyday banking questions.
 Follow up on complex customer situations.
 Recommend products to customers.
 Work in team environment to meet daily call numbers.
 Handled day to day calls, high call volume.
US Bank Teller, Boulder Co 1997 - 1998
 Run transactions for customers,making withdrawals, deposit, and payments.
 Recommend products to our customers.
 Make referrals over to bankers.
 Help create teller contests.
 Focused on good customer service.
 Multiple top tell award every quarter.
Professional Activities:
Toastmasters: I was a part of Toastmasters chartered group for US Bank called USB Speak Easies.
I recently was elected secretary of the group. I am also known for my creative and fun way to bring new ideas to the
group for topics.
FBOP Conversion: Volunteered to be part of the conversion from California National Bank to US Bank. I was
assigned a branch in Tustin, CA to teach US Bank policy and procedures to the management and staff.
District S.T.A.R.T. Champion: Attended Start Calls, and spoke on conference calls in my district alerting the team of
where we are at our goal and keeping the team motivated. I also followed up with the managers to make sure they are
keeping START alive in the branches.
Annual Pinnacle: Made the top 20% managers in the company due to sales growth.
Multiple Quarterly Pinnacles: made numerous pinnacles for top producer.
On Board Leader: Leader for the region around the hiring and getting promoted process,implemented new ways
around hiring to make getting hired or promoted at US Bank a big event for new employees and existing employees.
Boulder Chamber Ambassador: Was an ambassador for the Boulder Chamber of Commerce. Attended severalribbon
cutting ceremonies for new businesses in Boulder. Toured the new business and networked with other businesses in
the area.
National Mortgage Licensing System: Current
I was on a hiring panel for US Bank for hiring new employees. I would screen them before they went to management
to make sure they were the right fit.
I managed a table at multiple career hiring events for US Bank taking resumes for different business lines.

4. Education- High School
References-Available upon request