1. Kathryn M. O’Brien
(720) 503-9600
kmfob13@gmail.com
Qualifications Profile____________________ ___________
Banking Professional in Sales and Operations Management with over 16 years of experience.
Based on innovative approaches and continually performing above expectations, selected for
multiple positions of increasing responsibility. Proven ability to assess needs of multiple
stakeholders and clients to develop mutually beneficial solutions. Strong at developing
relationships with teams of people that deliver projects and solutions. Driven, persistent and
dependable with a dedicated work ethic and a keen attention to detail. A strong team player with
excellent communication and interpersonal skills.
Professional Experience________________________________________
Sunflower Bank, Cherry Creek, Colorado. Retail Sales Manager
(February 2015-Feburary 2016)
 Retail Sales & Service Manager over two, newly opened retail branches in
Denver.
 Developed the sales and operation plans to achieve goals set for fee income, new
deposits, loan growth and expense control.
 Represented and promoted the bank in all networking and community events.
 Processed all consumer and business loans for both locations.
Vectra Bank, Greenwood Village, Colorado. Senior State Operations Manager
(June 2010-Feburary 2015)
 State Operations Manager and liaison to provide branch bank Managers,
personnel and affiliates with direction and operational support for all lines of
business.
 Managed and directed fifteen retail branch banks to ensure compliance with
banking laws and regulations. Evaluated branch bank operating procedures and
performance; developed corrective action plans after performing audits as
necessary to meet the bank production, revenue goals and objectives.
 Partnered with Market Presidents, Area Retail Leaders and Region Managers to
provide consistency and operational soundness throughout Vectra Bank.
Vectra Bank, Downtown Denver. Branch Sales/Service Manager
(February 2007-June 2010)
 Managed relationship-banking team of the downtown Denver retail branch,
ensuring the achievement of sales, operation and revenue goals.
 Substantially grew both personal and business deposits and loans.
 Surpassed customer retention and business development goals by leading staff to
provide clients with exceptional customer service and to develop new client
relationships. Awarded “Most Valuable Player” award for doubling the branch
deposits and loans.

2. Compass Bank, Lone Tree, Colorado. Customer Service Manager IV
(February 2006-November 2006)
 Managed the branch banking center, teller line, and all associated
operation activities to accomplish revenue and budget goals.
 Developed the highest level of customer service while providing sales support
for all banking center promotions and sales of bank products and services.
 Ensured that the branch center was in compliance with all applicable state and
federal laws, regulations, bank policies and procedures.
Firstier Bank, Englewood, Colorado. Personal Banking Officer
(August 2005-February 2006)
 Member of management team that opened a brand new banking center.
 Developed new business and retail clients with outside and inside sales.
 Generated commercial and consumer loans, sold traditional bank products,
IRAs, CDs, investments and annuities.
Compass Bank, Englewood, Colorado. Financial Sales Representative
(November 2004-August 2005)
 Sold retail banking products and services. Promoted cross-selling of retail
products by soliciting existing and prospective customers.
 Assisted Banking Center Manager in achieving annual retail banking sales goals
while exceeding individual sales goals.
 Opened new accounts and processed consumer loans.
 Established and maintained strong relationships with customers to continually
drive revenue growth.
Education and Training___________________________ _____________
2015 NMLS # 1404999
2014 ABA Law and Banking-Completed
2012 Advanced Microsoft Excel & SharePoint 2010-Completed course by New Horizon
2004 Received Insurance License for Life/Health and Series 6 and 63
2002 American Institute of Banking – Certificate for Advancement
2000 Graduate, Humble High School, Humble, Texas
Community Involvement _______________________________________
2000-Current. VFW Ladies Auxiliary. Lifetime member and served as President until
2013.Actively organizes fundraisers and events in the Aurora community to help those who
served.
References Available Upon Request