1. DE ANGELO BYRD
deangelobyrd@usa.net Phone: (803) 479-7628
SUMMARY OF QUALIFICATIONS
More than fifteen years of marketing and customer service experience with proven success using instructional
design theories and methodology to develop various types of training for sales, customer service, management,
software,diversity, mortgage origination, product placement and services. Additional Strengths:
 Six Sigma & Process Improvement  Public Relations & Media  Sales & Marketing Leadership
 Compliance & Product Analyst  Client Relationship Building  Diversity & Inclusion Training
PROFESSIONAL EXPERIENCE
Wells Fargo Home Mortgage – Fort Mill, SC
FHA Liquidation Division
Loan Adjuster Specialist (2015-Present)
 Provide compliance and phone support to third party agents regarding the HUD pre-foreclosure sales
program put forth by FHA and Secretary of Housing and Urban Development.
 Assist listing agents with obtaining required documents per credit policy procedure and investor
guidelines, while averaging 70 pipeline loans and remaining FHA compliant.
 Analyze and review the sellers’ financial package and required documentation, including purchase
contract and the estimated net sheet.
 Conduct comparative market analysis research for short sale review and liquidation procedures.
 Manage and process traditional and non-traditional loss mitigated foreclosure loans that meet short sale
requirements per investor guidelines for completeness and accuracy.
Alliance Financial Services - Charlotte, NC
Financial reconciliation loan services group
Senior Claims Consultant (2011-2014)
 Negotiated claim solutions for small banks and financial institutions for web based loan portfolios.
 Generated more than $33,000 in one month claims commissions for top tier earner.
 Facilitated Compliance training and development for employee incentive based programs.
 Managed recovery services for collection and loss mitigated claims.
 Analyzed accounts status and successfully collected 75% of assigned accounts.
 Advised customers in regards to bankruptcy filing procedures and fraud account prevention.
Lesan Entertainment, LLC - Charlotte, NC
Intelligent Brand Management and Entertainment
President/CEO (2010-2013)
 Provided Artist and brand management services for local talented artist. Offered client consulting
services through media planning using a unique blend of music, fashion and entertainment.
 Established a wide array of marketing and partnership opportunities with major retail and distribution
brands such as Mercedes Benz,Porsche , Macy’s,Gap, Saks 5th Ave, Nordstrom, DTLR,Banana
Republic, McDonalds, Black Shopping Channel (partial list).
 Provided brokering services through contract negotiations and media planning between local talent and
small businesses.
 Managed 45 artists with 88% increased growth in talent acquisition the first calendar year.
 Managed advertising campaigns for product/brand initiatives across multiple media outlets.
 Provided market analysis and promotional strategies for small business platforms.

2. DE ANGELO BYRD PAGE2
Rushmoredrive.com a Division of (IAC) Interactive Corporation-Charlotte, NC
The first-of-itskind search engine for a diverse community.
Product Evangelist (2007-2009)
 Marketed and developed product solutions to motivate users and help them understand product
capabilities and how those capabilities meet their individual needs.
 Coordinated product and job sales presentations at major universities, national conferences and other
community based events.
 Provided online customer service support for technical solutions and performance enhancements.
 Provided analysis reporting for product usage and trends and updates on consumer recommendations to
upper level executives.
 Conducted focus group analysis and gathered quantitative research on competitive models to increase
profitability, ad revenue and market share.
 Conducted algorithm analysis on search engine data to improve accuracy and product experience.
LendingTree, Inc a Division of (IAC) Interactive Corporation-Charlotte, NC
The nation’s leading online lending and realty services exchange.
Chief Learning Facilitator (2006-2007)
 Invited to NYC headquarters as an expert speaker at the IAC Sales Force Strategies conference on
successfulsales practices and strategies for increasing revenue.
 Managed and facilitated customer care training for over 120 new hires in Irvin, CA call center.
 Assisted with facilitation, design and development of management essentials training to increase
productivity and reduce corporate turnover.
 Developed and implemented Genesys software training for Realestate.com and loss mitigation training
for Customer Care Call Center.
 Developed and supported customer care training to increase customer account transactions through cross
sell initiatives. Facilitated new hire curriculum loan officer training for mortgage bankers.
NetBank, Inc–Columbia, SC (2000-2006)
The world’s oldest and first successful Internet savingsand loan bank.
Corporate Instructor (2002-2006)
 Facilitated the delivery of instructor led curriculum designed to enhance participant’s skills used to
support customer service training for Corporate Call Center. Collaborated with subject matter experts
and developed new courses and curriculums for customer service support.
 Designed and delivered management training on Microsoft SharePoint portal application for increased
process improvement and improved business transactions.
 Delivered more than $550,000 in training for over 2000 Loan Officers and Mortgage Processors.
 Completed pre-requisite curriculum training for Six Sigma Certification Green Belt.
 Delivered website training for Small Business Platform and Financial Planning Investment
 Designed and developed motivational training courses (FISH! and FISH! Sticks) for building employee
relations and increased performance.
EDUCATION
University of South Carolina, Columbia SC
Math and Science Degree, B.S. - Statistics
Cognate: Electrical and Computer Engineering
HARDWARE/SOFTWARE SKILLSET
MSP, GEM, Info-Mapping Certified, Microsoft SharePoint, Microsoft Office Professional, MS Project,
Fidelity Systems (Director, Passport), Corillian, BYSIS, Learning Management systems, Compuware
Software (File-AID, Xpediter/TSO, Abend-AID), Captivate, Genesys, Collection Max, TLO.