Karen Christy has over 15 years of experience in hospitality consulting, training, and performance improvement. She has worked with IHG implementing training programs and consulting with hotel leadership teams. Prior to that, she facilitated brand service culture workshops and developed training materials. She is skilled in leadership development, employee engagement, and enhancing the guest experience.

1.
OBJECTIVE
KC EXPERIENCE
IHG - Area Brand Service / Performance Consultant
Atlanta, GA | 2008 - 2015
Karen L. Christy
2630 Bittersweet Drive
Wilmington, DE 19810
302-753-9019
sharpei2630@yahoo.com
IHG - Implementation/Training Consultant
Atlanta, GA | 2006 - 2008
• Streamlined processes of mid-scale,
upscale, boutique and luxury hotels
with field based leadership
development and performance
consulting to assist hotels to meet soft
metrics.
• Consulted and collaborated with
leadership teams to develop strategies
and action plans aligned with brand
goals to improve and/or sustain
performance.
• Provided individual leadership
evaluation and development, team
leadership evaluation and alignment of
strengths as well as observation and
coaching of all line employees.
• Drove awareness of guest experiences
and perceptions that drive growth and
profitability.
• Translated employee experiences into
customer/guest impact and overall
brand perception.
• Facilitated brand service cultures via
group workshops to include owners,
GMs and hotel staff for several brands
during global re-launch.
• Facilitated Train-the-Trainer
certifications, loyalty program/loyalty
champion certification workshops,
behavioral interviewing workshops,
creating the employee experience
workshops, leadership development
workshops, new hotel opening
workshops, service recovery
workshops, HR tools workshops and
other hotel trainings.
• Engaged in training materials writing
and revisions based on need training
and outcomes
• Facilitated brand training for Holiday
Inn brand hotel leadership teams and
frontline employees.
• Scheduled travel and training dates for
2 trainings per week, frequently states
apart.
• Facilitated large group thinking
sessions requiring educational
development and individual
development.
• Effective ability to tie back learning to
prior material and to show practical
application.
• Secured host locations for all trainings,
utilized LMS to enroll/cancel/issue
training credits/address transcript
issues, approved all BEOs and all
related administrative duties.
• Recipient of the consultant of the year
award in 2007 for exceeding requisites.
Signature Worldwide Inc. - Trainer
Dublin, OH | 2006
• Contracted by Signature to deliver /
facilitate Meeting Service Standards
for all Crowne Plaza Hotels.
• Partnered with SVPs of Crowne Plaza
brand to facilitate three-day
workshops to GMs and Leadership
teams, and two-day workshops to line
employees and brand champions.
• Soothed the most cantankerous of
GMs in the Northeast and assisted
them through the change curve.
Perfomance Consulting
Group Facilitation
Leadership Development
Product/Service
Implementation
Project Planning /Management
Training Development
Employee Engagement
Guest Experience
Development
Hospitality Management
New Business Development
Brand Development
SKILLS
Looking for an
opportunity to enhance
your business objectives
by applying my
experiences and talents. I
thrive in a dynamic
workplace that
challenges me and
presents new
opportunities for growth.
My passions are
engaging people,
facilitating, relationship
building and driving
performance.

2. PAGE2
Verizon - Sales Representative
Chadds Ford, PA | 2001 - 2005
• Built upon existing relationships and
forged new relationships with incoming
customers to sell/upsell Yellow Page
advertising within regional directory
markets.
• Researched industry trends, comp set
advertising and offered advertising
solutions to business owners.
• Received outstanding Sales Awards
for exceeding monthly quotas, once
exceeding quota by 410%.
LRA Worldwide, Inc. Senior Quality Consultant
Horhsam, PA | 2000- 2001
• Managed the North American team of
Quality Consultants working on the
Starwood team to include training,
coaching, scheduling all quality
inspections.
• Maintained individual inspections while
performing the senior role.
• Worked on several individual projects
for Starwood and LRA Worldwide.
• Led regional meetings for Starwood
Owners, GMs and Leadership Teams.
• Conducted 5 quality visits/inspections
per week for all Starwood brands.
• Built and maintained solid relationships
with hotel leadership teams.
• Conducted quality inspections for
additional LRA projects (i.e. Port
Authority of New York, privately owned
resorts, etc.)
LRA Worldwide, Inc. Quality Consultant
Horhsam, PA | 1998- 2000
B.S. Business
Administration
Widener University
Chester, PA
EDUCATION PRIOR EXPERIENCE
Corporate Trainer - Bally’s | Atlantic City, NJ
Front Office Manager - Caeser’s | Atlantic City, NJ
Hotel Assistant Manager - Trump Taj Mahal | Atlantic City, NJ
Front Desk Agent, Front Office Supervisor, Group Tour Coordinator,
Blackjack Dealer, and Junket Host - Harrah’s | Atlantic City, NJ
Front Office Manager - Hilton | Claymont, DE
Manager - Brandywine Turf Club | Chadd’s Ford, PA
Player Development Manager, Marketing Associate, and Mutuel
Trainer - Delaware Park | Wilmington, DE
Sales Manager - Sheraton Suites | Wilmington, DE
Front Office Manager - Hilton | Cherry Hill, NJ
PROJECTS &
AWARDS
Details Upon Request
KC