Stacey Cress is seeking a customer service role that leverages her experience and skills. She has a bachelor's degree from The University of Findlay and over 10 years of experience in customer service, sales, and management roles in the equestrian industry. Her most recent role as Community Manager at Redwood Living, Inc. involved overseeing day-to-day operations, rent collection, and maintenance budgets. She has a proven track record of improving struggling businesses by increasing sales, customer retention, and operational efficiency through personalized customer service and lesson planning.

1. Stacey Cress
121 Foxhill Ln., Perrysburg, OH 43551
Phone: (419) 340-8350
E-mail: stacey256@yahoo.com
Overview: A dynamic professional with excellent intrapersonal and customer service skills.
Organized, efficient, and productive with a proven track record of increased sales
and customer retention. Passionate about making a positive impact in the
customer experience on a daily basis. Dynamic and outgoing people skills with
experience with customers of all ages.
Objective: To leverage customer service experience, leadership skills, and track record of
success to make a positive impact in an organization.
Education: The University of Findlay (2006) GPA 3.58
Bachelor of Science Degrees in Business Management & English Equestrian
Studies
Skills: Microsoft Office, Word, Excel, PowerPoint, & Outlook
 Customer Service, Sales, & Retention
 Managing employees
 Scheduling and time management
 Problem Resolving
 Aptitude for adjusting to the customer
 Well-organized
 Reliable and hard working
 Excellent leadership skills
Experience: Redwood Living, Inc. December 2013-
Present
Perrysburg, OH
Community Manager
 Provided excellent customer service & sales support at 166-unit Class-A,
upscale apartment community. Kept property consistently leased at 95%
and above.
 Oversaw day-to-day operations of community and provided professional
supervision of maintenance and leasing staff.

2.  Screened applicants, executed leases, and assured compliance with Federal
Fair Housing and other applicable laws and regulations.
 Completed rent collection, statements of deposit accounting, and other
accounts receivable and payable functions.
 Inspected move-out units and assessed damage charges and ensured that
the property stayed within budget for maintenance, repairs, and
operations.
Derbyshire Stables January 2013-December
2013
Camp Dennison, OH
Head Trainer
 Took over struggling lesson program and doubled customer base in
under one year.
 Schedule lessons & handled customer payments, managed workflow for
horses and ensured efficient operation of business.
 Train students and horses while providing individual attention and
personalized lesson planning leading to increased performance and an
excellent customer experience.
St. George Equestrian Center June 2008-September
2012
Whitehouse, OH
Barn Manager/Head Trainer
 Managed 35-stall equestrian facility with an assistant, scheduled workflow
for horses and employees.
 Took over a struggling lesson program and increased sales and retention
to become one of the top facilities in the area.
 Trained students and horses while providing individual attention and
personalized lesson planning helping customers reach their goals and
become highly skilled equestrians.
 Head Coach of BGSU English Equestrian Team, led team from 11th
place
in their region in 2010 to 5th
place in 2012.
 Negotiated sales and purchases of lesson horses and executed contracts
and purchase agreements while making a profit for St. George Equestrian
Center.
Nickajack Farms January 2007-February
2008
North Lawrence, OH
Assistant Barn Manager/Trainer

3.  Customer Service, Sales, and Customer Retention by providing excellent
experiences for all customers with personalized attention and lesson
planning.
 Assisted with all aspects of business including accounting and scheduling
work flow.
 Trained students and horses
Mack Industries Summer
2005-2006
Bowling Green, OH
Administrative Assistant
 Greeted and provided excellent customer service to all incoming
customers and those who called on the phone.
 Accounts Payable/Receivable including pricing, invoicing, and processing
customer payments.
 Assisted in clerical functions such as filing and organization of the office.
References: Available upon request