Chad Boone Professional Resume

1. CHAD BOONE
(970) 367-7641
chadmboone01@gmail.com
Training and Development Leader
Delivers Training and Leadership Programs that Impacts Business Growth and Profitability
Talented and enthusiastic training and development professional with a background in customer service, sales and
business development. Experienced in domestic and international Leadership Development, Sales and Customer Service
Training, SAP training, Coaching and On-Boarding.
Able to effectively plan, facilitate, and evaluate employee development for a vast audience of leaders, sellers, and
individual contributors. Ability to build relationships with customers to grow sales and increase profitability through
innovative training programs. Effectively manages people, projects and timelines to meet deadlines.
Strong team player, presenter, facilitator, and leader.
Areas of expertise include:
Sales Training | Technical Training | Delivery and Platform Skills | Management | Coaching | Customer Relations |
Management Skills | Project Management | Change Management
PROFESSIONAL HISTORY
Manheim, A Cox Automotive Company, Atlanta, GA July 2016 – September 2017
Global Learning Partner / Sales Initiatives Manager
Managed alignment between Manheim Sales Operations leadership and Cox Automotive Global Learning Team to support
talent strategies and achievement of business objectives.
• Improved sales new hire onboarding curriculum for Inside Sales and Field Selling team providing direction and
guidance for successful implementation of new curriculum
• Reduced inside seller onboarding timeline by 50% through e-learning and blended learning allowing new sellers
to generate revenue faster
• Created and maintained e-learning modules for 6 product and process launches
• Allocated resources (FTE and contractor), set timelines, and managed training development and delivery
• Created training schedules and tracking processes for sales force reorganization including instructor led training,
e-learning and web based training
RMS Automotive, A Cox Automotive Company, Atlanta, GA September 2014 – July 2016
Senior Training Manager
Facilitated vehicle portfolio management training to automotive manufacturers and dealers. Created instructor led and
web based training materials for Porsche, BMW, and Nissan. Owned and facilitated monthly lunch and learn program
coordinating with subject matter experts domestically and internationally.
• Consulted with automotive manufacturers for customized training sessions ensuring client will get maximum
return on investment
• Trained over 20 administrators and 500 Porsche, BMW, and Nissan dealers on automotive remarketing software
helping them sell more cars

2. RouteMatch Software, Atlanta, GA January 2013 – September 2014
Educational Consultant
Led end user mobility management software training to transit agency directors, managers, schedulers, dispatchers and
drivers. Created course curriculum for demand response and fixed route operations. Conducted internal lunch and learn
training sessions for professional services team.
• Provided follow up training on demand resulting in 98% customer retention rate annually
• Successfully trained schedulers, dispatchers, drivers, and managers for more than 20 transit agencies
Primedia, Norcross, GA February 2012 –January 2013
Field Sales Trainer
Led training and onboarding program for new Sales Executives, Managers, and Leaders. Collaborated with leadership
team to develop and deliver best practices for account prioritization and time management. Evaluate existing instructor
led training to create effective e-learning.
• Led bi-weekly new employee onboarding sessions to introduce corporate policies and procedures
• Led five-day basic sales training 8 times annually resulting in 10 months of positive net gain.
• Responsible for introducing InsideOut Coaching to Leadership team.
Grainger Industrial Supply, Lake Forest, IL 1995-2011
Training and Delivery Consultant (2005-2011)
Collaborated with project managers and instructional designers to develop and deliver domestic and international
coaching and leadership courses, sales and customer service courses, as well as technical training. Incorporated a blend
of web based training and instructor led training after completing a thorough needs analysis to ensure return on
investment.
• Scheduled and conducted 50 training sessions per year in 7 states in the Southeast to reduce client incurred
travel and entertainment expenses.
• Trained and on-boarded 150+ sellers helping Grainger achieve >10% sales growth.
• Completed successful blended learning systems training for International audiences in Monterrey, Mexico;
Toronto, Canada; and Mumbai, India.
• Conducted SAP training for more than 100 users to prepare branch leadership to successfully train end users
ensuring 100% customer satisfaction.
• Facilitated train-the-trainer sessions for 5+ courses to ensure proficiency preparing them to train end users.
Previous roles include Customer Service Manager, Sales Team Leader, Customer Service Associate & Warehouse Associate
Community Service
Volunteer Fundraiser, National Multiple Sclerosis Society, Atlanta, GA 2011-Present
Team Captain – Cox Enterprises - Managed team total of $95,000 and individual total of $2,000 in 2016.
Volunteer, Habitat for Humanity, Atlanta, GA 2016
EDUCATION & TRAINING
BS, Mathematics, Grand Valley State University, Allendale, MI
InsideOut Coaching | Stephen Covey - Time Management |Blanchard's Situational Leadership II
SOFTWARE
Proficient using Microsoft Word, Excel, Outlook, PowerPoint, Articulate, and Captivate
SAP Power-user and Trainer