Narayanan Gopalakrishnan is seeking senior manager assignments in operations management. He has over 16 years of experience in travel agency and corporate travel support. He has a proven track record of managing teams, clients, and accounts for various large companies. His skills include operations management, administration, client satisfaction, and process improvement. His past roles include handling travel operations for companies like American Express, Cognizant, Ford, Nokia, EDS, TCS, and KPMG. He has a Bachelor's degree in Arts and a professional diploma in travel and tourism management.

1. Narayanan Gopalakrishnan
E- mail : nana2k@gmail.com
Mobile : +91 9840968123
Address : 15/8, Prashanti Nilayam, Balaji Avenue,
Alapakkam, Chennai – 600 116
Objective
Seeking Senior Manager Assignments in Operations Management with an Organization of repute
Profile Summary
 Achievement-driven and enthusiastic professional with more than 16 years’ travel agency and corporate travel
support experience
 Admirable reputation of working competently in a team environment.
 Possess strong sense of urgency as well as flexibility to change and adapt whenever desired.
 Unbeatable ability to multi-task during peak seasons and anticipate client needs through refined listening skills
.
 Well-versed in providing technical support and assisting clients using the Company’s travel reservation system.
Knowledge of best practices within the travel industry and solid background in airline reservation support.
 Superior technical and interpersonal skills targeted at providing excellence in service and ensuring client retention
 Strong Communicator with the ability to ensure execution of the time-bound deliverables
Career Highlights
➜Certificate of Achievement for “Nil Escalations from Clients” during 2005
➜Winner of “We made Difference ” award from American Express, Business
➜Winner of “Hero of the Month” for January 2007 from American Express India
➜Rewarded as the Star performer at the Town Hall for 3rd Quarter 2013 from American Express

2. Core Competencies
OPERATIONS MANAGEMENT
 Staffing, Planning and allocation of jobs to the team.
 Giving feedback, training and mentoring the team members.
 Responsible for all work flow process and timely delivery with high standards.
 Providing real time assistance to the clients including Transaction Fee Billing
 Evaluate corporate feedback and execute a plan of action to make Process improvements
 Responsible for establishing Control Framework on various activities of the business
Such as handling Hotel bookings, Chauffeur service, Visa Handling ,ticketing,Vendor Management etc..
 Handling remote functions at Other Locations of viz., Chennai, Bangalore and Mumbai and Delhi
 Initiate process improvement and control measures in the team
 Query resolution raised by any Internal and External Customers with regard to the Charge back or dispute
Transactions
 Coordinated with solution managers and ensured integration of services
 Ensured client satisfactions, performed troubleshoot on strategic planning and ensured customer satisfaction.
Administration
 Provided unparalleled service to travelers by providing prompt, accurate and professional communication
 Tracked unused e-tickets for exchange toward future trips and personal expenses, helped determine the most
efficient way to make flight connections
 Made transportation arrangements to and from airports; also made air, car and hotel reservations for individual/group
travel in compliance with corporate travel policies
 Coordinated with various information systems departments and acquired all special reports.

3. Organisational experience
American Express India Corporate Travel-operations Since April05
Role
 Handling Cognizant Chennai for VIP Travelers -coordination Pertaining to Travel for Vice presidents Senior
Vice presidents and Chairman of Cognizant
 Leading Around 40 Team members from Amex for Travel Related Coordination Effectively
 Led the Ford Travel operations of All India with a Team of 3 Members
 Led a team of 6 staff and managing the overall India Travel Operations for Nokia for 7 Years at a stretch without any
Escalation
 Handled EDS,TCS,KPMG
 Achieving budgets, guest standards & ratings as per company guidelines and making improvements.
 Experience in managing multiple large accounts, developing and implementing sale
Previous Experience
Worked as “International Travel Counselor ” (DEC 2002- April 2005) with Thomas Cook India Limited, Chennai
 Handled the Chemplast Sanmar Group,Hyundai,IDP,Leisure Travel,Tata Consultancy Services
Worked as a “International Travel consultant” (APR 2001 – DEC2002) with M/s. Trade Wings Ltd
 Handled the account of Board of Cricket control of India and Cairn Energy
Worked as “International Counter Staff” (Nov 2000 – March 2001) with M/s. Travel Logistics
Worked as Counter Staff (June 1998 – Oct 2000) with M/s Oasis International
Scholastic Background
 Degree in Bachelor of Arts (B.A) from Loyola College College
 Professional Diploma in Travel and Tourism Management from Loyola College Chennai
 IATA–UFTAA STANDARD COURSE (International Air Transport Association & Universal Federation of Travel
Agents Association) from IATA – Learning Center Montreal, CANADA.