A competent professional with nearly 16 years of experience managing ticketing and reservation operations, client servicing, and teams. Skilled in managing a wide range of travel operations including reservations, ticketing, and providing excellent customer service. Track record of managing teams to run successful operations and implementing procedures for business excellence. Education includes a Master's degree in Commerce and professional certifications in travel and tourism.

1. Profile Summary
A competent professional with nearly 16 years of comprehensive experience in managing the Ticketing & Reservation
Operations, Client Servicing and Team Management. Skilled in managing a wide range of travel operations including
reservations, ticketing, fare construction, visa formalities. Experience of providing high value-added services to customers by
providing them effective travel packages, thereby enhancing their satisfaction levels. Track record in managing &
leading teams for running successful operations & experience of implementing procedures, managing back-end operations for
business excellence. Expertise in providing excellent client service and working as single point of contact between the clients
and corporate / external contacts. An enterprising leader with skills in leading personnel towards accomplishment of common
goals.
Education
Master of Commerce from M G University, Kerala in 1999
Diploma in Travel Tourism and Cargo from British Columbia Airline Institute, Kottayam, Kerala
Diploma in Accountancy and Auditing, The British Institutes, Mumbai
Professional Trainings and Certifications Area of Excellence
IATA Certification
Issues and Refunds Training- Sabre, Muscat
BSP and Basic Ticketing Training Course at Air India, Mumbai
IATA-UFTAA Standard Course from Montreal in Mar’00
Certified Course from Trade Wings Institute, Cochin
Soft Skills
Personal Details
Date of Birth: 12th May 1977
Languages Known: English, Hindi, Malayalam & Arabic
Address : Cheeniyil, Chamamapathal Post, Kottayam, India
Marital Status: Married
Nationality: Indian
Driving License: Valid GCC Driving License
Ticketing & Reservation Operations
Liaising
Customer Relationship Management
Travel Operations/ Consultancy
Escalations Management
Team Management
Performance Management
NYSAM HANEEF
TRAVEL OPERATIONS
A dynamic professional targeting assignment in Ticketing & Reservation Operations with an
organization of repute
Industry Preference: Travel & Tourism (Air)
Location Preference: UAE / Doha/ Bahrain
nysamh@gmail.com +968 - 99675418
Change Agent Team Leader Analytical
Collaborator Communicator Planner

2. Career Timeline
Work Experience
Since Jan’03: Al Hashar Travel and Tourism, Ruwi , Muscat as Supervisor - Reservations and Ticketing
May’02-Dec’02: Help Desk, Cochin as Agency Support Officer
Jun’00- Apr’02: Alban Travels, Cochin as Ticketing Staff
Key Result Areas:
Supervising a team of 20+ executives and administering complete ticketing operations
Managing all types of airlines booking related service for corporate houses and government agencies
Motivating the team and delivering quality services to the clients and achieving targets as per compliance
Recording tickets sold, internet & mail bookings and preparing booking plans and tickets
Coordinating with affiliated agencies for providing key inputs on cost of group travels and individuals fare structuring
Giving customers necessary information about events or attractions and resolving their queries
Liaising with suppliers for checking availability and negotiating suitable rates
Conducting performance appraisals for the team; sustaining a dynamic environment that fosters development
opportunities and motivates high performance amongst team members
Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer
satisfaction matrices by achieving delivery & service quality norm
Highlights:
Merit of receiving Best Employee Award from AL Hashar Group of Companies in May’09
Bagged Competent Communicator Award from Toastmasters International in 2015
Recommended Sabre training/ Market Familiarisation Programs for new joinees; ensured that trainings delivered to the
team were put into effect and feedback was given on the program success.
Alban Travels, Cochin
as Ticketing Staff
Al Hashar Travel and
Tourism, Ruwi,
Muscat as Supervisor -
Reservations and
Ticketing
Sabre Help Desk,
Cochin as Agency
Support Officer
Jun’00- Apr’02 May’02-Dec’02 Since Jan’03