1. Ajman Free Zone, Al Bustan. Ajman United Arab Emirates
+971-55-1387336, +971-50-7547147
Driving License: Sharjah, United Arab Emirates
Visa Status: Student Visa Mother Sponsorship ( UAE National “ Sharjah “ )
Alishoukatali@live.com
ALi Raza shoukat ali
Objective To inculcate leadership abilities with optimistic team spirit beneficial to self & the
organization.
Skills & Abilities  Office Automation 2002, 2003, 2007 (Excel, Word, Access, Power Point, Outlook).
 Internet & Email Communications.
 E-business and Business Management.
 System Analysis design.
 Computerized Financial Accounting.
 Sabre, Galileo, Abacus
 Programming C & C++
 Visual Basic
 Web Designing
Experience FALCON TRANSPORTATION L.L.C, AJMAN. UAE
( CURRENT )
 Working as Accounts Coordinator and Administration Assistant.
 Coordinate with Accounts Manager to update regular petty cash
throughout staff expenses for Office use and Machinery and other staffs.
 Collection of bills and receipts from Machine Operators and other labors
such as medical receipts throughout payments.
 Look after Cancelled labor for Airport Immigrations.
 Submission of bills to Accounts Manager and daily up to date with all
details about expense.
 Coordinate with Travel and Tourism Companies to Arrange Staff travel for
events and home countries visits.

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Milan Travel & Tourism Company L.L.C, Sharjah, UAE
( APR 2011 – Dec 2014 )
 Managing Customers Reservation, Issuing Tickets, Rebooking and Cancellation.
 Respond to a high volume of telephone inquiries about the company’s products or services by
following standard scripts and procedures. Take phone calls from customers and collect
information pertaining to flight bookings.
 Offer additional services including upsell and cross-sell of optional extras and ancillary
products as indicated by the business.
 Inform customer about the changes to flight schedules and cancellations. Help customers
reschedule their flights.
 Probe and understand the requirements or problems of the customer.
 Travel arrangements for staff, booking flights, hotels reservations & transfers
 Processed local purchase orders, followed up for delivery and ensured orders were correct
as per the P.O
 Managed conference booking system & ensured all details requested were followed
 Processed invoices, logged details and followed up on errors/queries & customer requests
as & when required
 Assisted the AOM and OM with miscellaneous general administration & issuance of travel
visas
 Event administration & followed up on invitations for the same
 Complaint handling and managing difficult customer situations.
 Managing inventory of Company assets.
Al Ahalia Travels & Tourism Company L.L.C – Ajman, UAE
( Oct 2010 – Mar 2011 )
 Dealt directly with customers either by telephone, via email or face to face.
 Sent notices to customers regarding case hearing & alternatively provided relevant
documents & support to the customers.
 Obtained and evaluated all relevant information to handle inquiries and complaints & thus
responded promptly to the customer inquiries.
 Performed customer verifications.
 Directed requests & unresolved issues to the designated resource.
 Maintained records of customer interactions & transactions, details of inquiries, complaints
and comments.
 Conducted general admin duties on daily basis as per the management’s orders.
Education  Diploma in Computer & Business Management at Noor College of Professional Education.
Karachi, Pakistan.
 Higher Secondary Education at White Rose Higher Secondary School. Karachi, Pakistan.

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STRENGTHS  Strong analytical and critical thinking skills.
 Proven interpersonal, communication skills, good presentation and
reporting skills.
 Demonstrated organizational ability, flexibility, confidentiality and attention
to detail.
 Excellent negotiation and relationship-building skills with ability to
influence at Senior Level
References AMIR SHAHZAD, MARKETING MANAGER (FALCON TRANSPORTATION L.L.C)
+971-55-6558697