1. 1871 John Gray Road | Cincinnati, OH 45240
513.317.8346 | kfienning23@yahoo.com
KAITLYN KAY WHEELER
PROVEN PROFESSIONAL WITHIN ADULT SERVICES; EXPERTISE IN ASSESSING & DETERMINING THE NEEDS OF CLIENTS WHILE
PROVIDING THE HIGHEST QUALITY OF LIFE CARE POSSIBLE; SEEKING PROFESSIONAL GROWTH OPPORTUNITIES
SKILLS
 Strong interpersonal and communication skills
 Advanced PC skills
 MS Office Suite literate
 Active learner with a desire to grow
 Time management and organizational skills
 Solves problems creatively
 Excellence in customer service
 Advanced in working with the aging population
WORK EXPERIENCE
Diversicare of St. Theresa, Cincinnati, OH
January 2014-Present
Admissions and Marketing Director
 Work with area hospitals and community to secure referrals and increase census
 Responsible for census improvement by 12% with continuous growth
 Travel onsite to area hospitals to meet with prospective residents and their families; answer any questions about the
facility and its services
 Reach out to local doctors’ offices to set up informative meetings regarding Diversicare’s building and offerings
 Establish/maintain relationships with corresponding vendors such as local Hospice agencies, home health care
agencies, orthopedic offices and doctors
 Organization of community outreach programs such as an EMS appreciation lunch and a Rehabilitation Reunion
Dinner
 Obtained credentials through Reptrax and Vendormate which is required to visit area hospitals
 Trained on Epic Care Link (electronic medical record used by Tri-Health system)
 Oversee the Admissions Coordinator
Diversicare of Bradford Place (formerly Mercy Health-Schroder), Hamilton, OH
July 2012-January 2014
Admissions Coordinator
 Assisted the Admissions Manager on the building census
 Processed referrals from local hospitals by coordinating with the patients’ insurance companies for precertification
 Built relationships with hospital social workers in regards to care coordination for patients
 Preformed tours for interested parties through all parts of the building -independent living, assisted living, skilled
rehab nursing unit, long term nursing unit, and secured memory care nursing unit
 Responded to calls from interested parties, helping answer any questions about care needs for a loved one, scheduled
tours, and sent out requested facility information
 Prepared all patient rooms before an admissions arrival with Resident’s Rights handbook, welcome bag and welcome
letter
 Rounded with new admissions after first 24 hours to address any issues they may have and to greet them personally
 Maintained the admissions office collaterals and kept the supply up as needed
 Kept orderly records of admissions and discharges
Activities Assistant (July 2012-November 2013)
 Engaged in activities with residents on a daily basis
 Established ongoing relationships with residents to build trust and friendships
 Worked with Independent residents, assisted living residents as well as ones who required more attention in the long
term nursing care and dementia care units
 Helped establish a separate, more engaging, hour of activities for the Independent and assisted living residents
 Developed/included faster paced, educational and more cognizant games
Walgreens, Oxford, OH
October 2006 – October 2012
Sales Associate and Photo Specialist
 Train and mentor new hire associates

2.  Participate in associate team building and customer service training
 Demonstrated flexible and positive work approach in accommodating ad hoc work shifts and in store role
assignments
 Stocked and maintained in store products for freshness, cleanliness and aesthetics
 Exercised good judgment when selling age regulated items to minors
 Employee of the Month in March 2012
EDUCATION
Bachelor of Arts in Gerontology – Miami University (2012)
 Emphasis in exploration, socialization and common consequences of aging
 Achieved Miami University Dean’s List and GPA 3.25 of 4.0 scale, Winter 2009, Spring 2009, Fall 2009, Spring 2010 and
Fall 2011
INTERNSHIP/VOLUNTEER ACTIVITIES
Butler County Fall Prevention Task Force, Oxford, OH
January 2012 – May 2012
 Assist in grant writing, marketing and implementation of the program in Butler County, OH
 Developed a relationship with SAGE and the trauma unit at Atrium Medical Center
Project Search, Miami University, Oxford, OH
January - April 2011
 Aided a high school graduate with a developmental disability gain work experience at Miami University
 Assisted in application preparation, money handling, customer service, and socialization skills