Brittany Bradley has over 10 years of experience in customer service, administrative support, and social services. She currently works as an Eligibility Technician for Hamilton Co. Job and Family Services where she determines public assistance eligibility. Previously, she was a Loan Servicing Representative and Customer Service Coordinator. Bradley holds a Bachelor's degree in Psychology from the University of Cincinnati. She also has experience working in cognitive behavioral research labs and as an undergraduate teaching assistant.

1. 1825 Sutton Avenue,Apt 4,Cincinnati,Ohio 45230 | H: 513-546-6824 | bradleby@gmail.com
BRITTANY L BRADLEY
PROFESSIONAL OVERVIEW
Highly skilled at learning new concepts quickly, working proficiently under time constraints and
communicating ideas clearly and effectively. Advanced experience in Customer Service and
well-qualified in computer training, including Microsoft Word, Excel and PowerPoint, Ohio Benefits
Work Portal and CRIS-E.
EDUCATION AND TRAINING
2013 Bachelor's Degree of Science: Psychology
University of Cincinnati － Cincinnati, Ohio
Psychology
PROFESSIONAL EXPERIENCE
02/2014 toCurrent Eligibility Technician
Hamilton Co. Job and Family Services － Cincinnati, OH
Interviews applicants/recipients to determine their eligibility for public
assistance, including but not limited to Medicaid, Ohio Works First and
Food Assistance.
Processed 107% of the sections Modified Adjusted Gross Income
(MAGI) Medicaid applications for the year 2015.
Collects comprehensive and complete data and enters such into
applicable state and local systems.
Maintains an accuracy score of 98% on case reviews.
08/2013 to02/2014 Loan Servicing Representative
Axcess Financial － Cincinnati, OH
Maintained up-to-date knowledge of store policies regarding payments,
returns and exchanges.
Processed consumer loan applications Performed sales calls to generate
new business Assisted in growth of branch through answering customer
inquiries regarding loan and product
Cross-trained and provided back-up for other customer service
representatives when needed.
08/2009 to05/2013 Customer Service Coordinator
T.J. Maxx Inc － Cincinnati, OH
Created and organized weekly schedules according to payrollpolicies.
Held each team member accountable for achieving brand and
performance goals.
Supervised and motivated a team of 40+ full and part-time sales floor
associates Resolved customer complaints regarding sales and service.
Trained incoming sales associates on register and proper display of store
merchandise.
01/2011 to01/2012 Intern
Declare Therapy Center Inc －cincinnati, oh
Helped establish intake and outtake data needed for CARF funding.
Prepared clients folders under the direct help of Dr. Taylor.
Responded to callers appropriately, directing them to the person or
resource best suited for their needs.
08/2011 to04/2013 Undergraduate Research Lab Assistant
University of Cincinnati － Cincinnati, OH
Cognitive Behavioral Studies Laboratory Worked directly under Dr. S.
Anderson in decoding language data.
Organized and maintained accurate records of the data collection
activities.
Developed and presented a senior thesis project on Simple Past vs. Past
Progressive Verbs.
01/2011 to01/2013 Undergraduate Teaching Assistant
University of Cincinnati － Cincinnati, OH

2. Developed a teaching assistant student reaction evaluation instrument
under supervision of Dr. Taylor.
Assisted in journal article submissions.
Held effective study sessions and updates of students' progress and
grades along with entry of announcements and assignments and
keeping track of the research credits.