1. ANNA WILSON
4840 N Kimball Ave, Chicago, IL 60625| (H) 773-507-4811 |Annamwilson1966@gmail.com
professional summary
Self-directed and innovative thinker with a knack for developing creative solutions to complex problems.
Seeking a position with the opportunity for new challenges and professional development and
advancement.
interests
Community Outreach
Advocacy and Activism
Resources and Referrals
skills
Effective Problem Solver Lived Experience
Trained in Crisis intervention, Harm Reduction Advocacy and Outreach
and Housing First Team Orientated
Proficiency with CRS, HMIS, STARS
work history
Case manager, NSHSS Day Support Feb 2015 - Jun 2016
North Side Housing Supportive Services Chicago IL
Articulate admission criteria to clients and external referral sources
Review and interpret clinical and other relevant information to determine appropriateness for program
and additional services
Work with clients to develop an individual service plan which will guide clients to transition into
stable housing
Determine ancillary service needs and refer client to agencies as appropriate
Review service plan and modify during one-on-one counseling sessions
Effectively manage entire caseload of clients as assigned
Use homeless management information system (HMIS) to enter and track client-level data
Travel within service delivery area to conduct case management activities.
Represented at community and professional organizational meetings.
Planned and hosted client and community activities.
Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
Residential Aide Sep 2014 - Dec 2015
NSHSS
Assist in the orientation and supervision of clients referred to and entering the Interim Housing
Program.
Support the Director of Supportive Services and Case Managers with reporting functions and
monitoring.
of consumer behavior, client intake, attaining goals and program compliance.
Youth Engagement Worker Jun 2014 - Aug2014
Provide nightly low threshold services ensuring the well-being and safety of youth served.
Complete intakes, referrals, meal preparation, laundry and cleaning tasks as needed.
Support youth with a listening ear and firm decisive influence.
Case Manager Aug 2013 - Jun 2014

2. Conducted program outreach and managed community relation programs.
Responsible for implementing program orientations, student interviews, assessments and data
collection.
Linked students with services and provided referrals as necessary.
Worked with and assigned duties to program assistant and interns.
Maintained transparent electronic files and data; reported outcomes monthly.
Collaborated closely with the program team to ensure participant employment success.
Taught communication development classes.
Career Specialist Aug 2012 - Aug 2013
Inspiration Corporation
Provided one on one support to program participants through assessing participants' level of job
readiness; assisting with job search plans, interviewing, resume and cover letter writing.
Met participants to assess and create educational goals and benefits assessments Participated in
various planning and decision-making activities Create and update case notes using Word, Excel and
database systems.
Program Assistant Feb 2012 - Aug 2012
Inspiration Corporation
Assisted with day to day operations of the food service training program.
Discussed student needs with the case manager and provided referrals as necessary.
Served as a direct contact for Community Voice Mail.