1. 5025 Bartholomew's Lane
Greensboro, NC 27407
(336) 254-6496 [C]
Email: sheenad23@hotmail.com
PROFESSIONAL SUMMARY:
HEALTH SERVICE PROFESSIONAL - - Seeking a challenging, rewarding position within a solid,
progressive organization that best uses my experience and training, with opportunity for personal and
professional development. Dynamic peer leader, who conceptualizes, absorbs and acts on information with ease.
Job targets: physicians' office, hospital setting, pharmacy, health care institution, etc.
HIGHLIGHTS OF QUALIFICATIONS:
 Strong planner and problem solver who adapts to change, works independently and exceeds expectations.
 Able to juggle multiple priorities and meet tight deadlines without compromising quality.
 Competent, reliable and committed with a proven record of success in increasing levels of responsibility.
 Skilled in working independently and solving problems while paying careful attention to detail.
 Able to efficiently meet objectives and assignments; demonstrate solid work habits in all areas of operations.
 Demonstrated work ethic with proven initiative and dedication to excellence.
 Skilled in public contact; establish rapport via resourcefulness and self-confidence.
 Strong time management skills; highly creative and intuitive problem solver.
 Maintains consistently positive professional demeanor.
 Committed, competent, capable customer service professional with exceptional organizational skills.
 Progressive record of advancement; possess effective communication skills and work well with people.
 Solves customer service problems effectively and takes corrective action as required.
 Demonstrates solid work habits; project a professional and confident image.
 Versatile office management skills and proficiency in MS Office. Proven track record and outstanding
reputation for initiative, learn and adapt quickly with superior talents in establishing and building relationships.
FORMAL EDUCATION:
Strayer University, Greensboro, NC 2009 Graduate
MASTER'S DEGREE IN HEALTH SERVICES ADMINISTRATION
North Carolina Agricultural & Technical State University, Greensboro, NC 2007 Graduate
BACHELOR OF ARTS IN LIBERAL STUDIES
- Concentration in Interdisciplinary Studies with focus in Marketing
Washington High School, Washington, NC 2001 Graduate
INTERNSHIPS:
Edventure Partners, General Motors, Greensboro, NC Fall 2006
PUBLIC RELATIONS DEPARTMENT HEAD
• Effectively managed five individuals completing tasks at hand.
• Contacted radio, television and newspaper to inform them of our event
• Directed five individuals and myself to follow all Bill Black Chevrolet and all Edventure Partners requirements.

2. Page -2- Sheena C. Dalton, CPhT.
PROFESSIONAL DEVELOPMENT:
North Carolina Intervention Class, Guilford Technical Community College, Jamestown, NC 2008/2012
CPR and First Aid Class, Novant Health 2008/2016
PROFESSIONAL EXPERIENCE:
Novant Health/Medical Park Hospital/Winston Salem, NC 2013-Present
SURGICAL SERVICES/ PHYSICIAN LIAISON COORDINATOR
• Monitor First Time Surgery Case starts
• Inform the Surgeons of Policies if they are late for surgery.
• Analyze Data for First Time Starts and Room Turnover
• Create Excel Worksheets and Word Documents on progress of the Operating Room
• Create the Operating Room Staff Schedule for 6 week periods
• Complete monthly audits
• Open supplies that's needed to complete a case
• Coordinate accurate communication between Pre-Op, PACU, and Operating Room.
• Run reports from Dimensions/EPIC to analyze the flow of the Operating Room.
• Multitask daily issues and solve them as efficiently as possible.
• Provide a positive working environment between Pre-Op, PACU, and Operating Room.
• Provide leadership when needed to help analyze and solve daily issues.
Novant Health/Forsyth Medical Center/Winston Salem, NC
EMERGENCY DEPARTMENT MEDICATION RECONCILIATION TECHNICIAN Aug 2012/Present
• Collect a list of correct medications for the patient being admitted.
• Multi-tasking in a fast pace environment.
• Friendly interview with patient.
• Avoiding medication errors such as omissions, duplications, dosing errors, or Drug
Interactions.
• Contacting Doctors, Pharmacies, Assistant Living, Family and Long Term Care Facilities to collect needed
information.
Rite-Aid, formerly Eckerd, Greensboro, NC 2001-Present
CERTIFIED PHARMACY TECHNICIAN/INSURANCE SPECIALIST
• Insurance specialist billing detailed claims for Vocational Rehab, HIV and Sickle Cell.
• Transcribing and entering new orders from physicians.
• Imputing new insurance information (cards) into database to rebill medications.
• Consulting patients on insurance needs and problems/calling physicians for patient refills and/or drug charge.
National Audit/Nationwide
AUDITOR FOR RETAIL&LONG TERM CARE PHARMACIES 2012-2013
• Conduct in-store audits to decrease instances of fraud and increase compliance with government regulations.
• Produce detailed reports and pinpoint areas of weakness in pharmacists and their pharmacies
• Review prescriptions for a discrepancy in relation to state and federal pharmacy practice parameters.

3. • Conduct reviews of pharmacy records, claims reports, charges and associated documentation, researching
and applying knowledge related to billing and coding guidelines, and searching for billing, coding and
unsupported (or clinical) documentation in provider billing.
Guilford Technical Community College, Greensboro, NC 2008-2013
CED INSTRUCTOR/GED INSTRUCTOR
• Teach basic skills to disabled students (compensatory education to mentally disabled adults-17 to 19 students).
• Create daily lesson plans for basic writing, reading, math, health and current events.
• Coordinate testing for each student, field trips, and meeting with caregivers and parents.
• Teach Reading, Math and History to GED students (science, social studies, reading and writing-20-23 students).
Mastermind Prep, Greensboro, NC 2010-2012
SITE LEADER/TUTOR
• MasterMind Prep works with low-achieving schools usually Title One schools.
• Meet with elementary students 2 times a week and tutor in areas of reading and math.
• Enter information into Cayen System
• Maintain attendance and follow up with parents about students progress
LICENSES / CERTIFICATIONS:
CPhT-Certified Pharmacy Technician
CPR and First Aid Certification
PC SKILLS: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Outlook), medical, company based
software. EPIC, Peoplesoft, Compass, T-System
PERSONAL: Interests: cake decorating, reading.
Open to travel and/or relocation.
Compensation: negotiable.
PERSONAL & PROFESSIONAL REFERENCES AVAILABLE ON REQUEST