1. Nelly Rodriguez 413 272-5344
E-mail: nrodriguez1869@yahoo.com
RELATIONSHIP BUILDING ~ CUSTOMER SERVICE ~ LEADERSHIP ~ TRAINER
Profile: A self-motivated, organized professional with a strong background in relationship building,
customer service and new business sales support. A strong communicator, committed to providing seamless
and efficient case management. Proven experience in leadership and team building. Dedicated to
supporting and enhancing the client experience
Experience:
Holyoke Health Center, Holyoke, MA
Case Manager/Health Educator 2013- Present
• Help people who are in difficult situations with advice, figure out what kind of help they
need
• Create plans for treatment or recovery
• work with other health and human service providers, and keep tabs on client's progress with
treatment plans
• HIV/AIDS prevention and education services, counseling and testing services
• Complete reporting requirements in a timely manner.
• Develop contact through area, including community leaders, agency staff, referral sources,
Business owners and key nodes in local “grapevine
• Interact primarily with those adult of age
• Provide guidance and training and one-to-one interactions, aimed at education and
prevention.
CEPA, through Holyoke Health Center, Holyoke, MA
Program Supervisor 2013
• Manage day-to-day operations of the center for Educational Prevention and Action (CEPA)
HIV/AIDS prevention and education services, counseling and testing services.
• Establish overall work plan
• Assure participant satisfaction and meet needs of community
• Interact primarily with those adult of age
• Respond to customers' requests for assistance by assessing service needs and providing
direct Intervention information and referral services as appropriate.
• Provide guidance and training and one-to-one interactions, aimed at education and prevention.
• Complete reporting requirements in a timely manner.
CEPA, through Holyoke Health Center, Holyoke, MA
Outreach Worker 2012 - 2013
• Provide superior customer service to internal and external customers
• Recruit targeted individuals for program participation, workshops, community meetings,
Surveys and other activities by developing and distributing outreach materials, directly
Contacting target community members, networking with appropriate community
organizations
• Identify the injection drug using population through innovative outreach effort.
• Develop contact through area, including community leaders, agency staff, referral sources,
business owners and key nodes in local “grapevine”.
• Coordinate with other internal and external staff and programs so that opportunities for
Participants can be maximized.
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2. • Respond to customers' requests for assistance by assessing service needs and providing direct
Intervention information and referral services as appropriate.
• Provide guidance and training and one-to-one interactions, aimed at education and prevention.
• Complete reporting requirements in a timely manner.
Tapestry Health, La Voz, Springfield, MA
Promotion: Outreach Workers 2008 – 2012
• Provide superior customer service to internal and external customers
• Recruit targeted individuals for program participation, workshops, community meetings,
Surveys and other activities by developing and distributing outreach materials, directly
contacting target community members, networking with appropriate community
organizations
• Identify the injection drug using population through innovative outreach effort.
• Develop contact through area, including community leaders, agency staff, referral sources,
business owners and key nodes in local “grapevine”.
• Coordinate with other internal and external staff and programs so that opportunities for
Participants can be maximized.
• Respond to customers' requests for assistance by assessing service needs and providing direct
Intervention information and referral services as appropriate.
• Follow-up on referrals in order to assess outcomes and provide additional services as
required.
• Provide guidance and training and one-to-one interactions, aimed at education and prevention.
• Complete reporting requirements in a timely manner.
• Interpret state regulatory regulations as they pertain
Tapestry Health, La Voz, Springfield, MA
Office Manager, 2005 – 2008
• Provide superior customer service to internal and external customers.
• Staff the agency office as scheduled and necessary.
• Prepared all grant, agency correspondence and other documents as needed.
• Maintain agency records and file systems.
• Document initial encounter forms.
• Maintain files and records of individuals served, services provided, outreach activities
conducted, surveys completed, and other general reporting as assigned.
• Greet customers seeking services; orient customers to and assist with a core set of self-
service resources; perform initial customer screening including suitability and eligibility;
provide program information; and conduct group and individual orientations.
• Effectively prepare Payroll documentation.
• Work with HIV counseling and testing coordinators to develop and maintain systems for
logging test results
• Order supplies for counselors distribute test results to counselors, compile statistics.
• Work homeless. Perform other duties as assigned.
• Attended trainings and followed the sales promotion plans
Carlson Recovery Center, Springfield, MA
Recovery Specialist, 2010
Identify persons abilities, strength and assets and assist them to recognize these strength as
and us them to achieve their goals.
• Provide crisis intervention
• Provide skills training for medication management
• Actively support participant self-reliance
• Interpret state regulatory regulations as they pertain
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3. • Proved vitals, change beddings, stocking of supplies, laundry for patients.
• Provide hourly rounds
Stavros, Springfield, MA
Elderly cares – Home Attendant/Personal Care Assistant, 2004 – 2006
• Took care of elder by running a home as normal as possible and make it possible for the
Client to stay at home
• Provided, grooming, bathing, dressing and toileting assistance.
• Provided help with transferring from bed to wheelchair,
• Provided medications, meals and transportation
• Provided emotional support, companionship, teaching and communication
White Street School, Springfield, MA
Lunchroom Supervisor/Lunch accountability 2000-2005
• Overseeing student on playground and in lunchroom
• Reporting observations and incidents relating to students behavior
• Facilitating activities among students for the purpose of providing direction in playground
Interactions and age-appropriate activities
• Respond to emergency or health-related situations,
• Participate in meetings and conferences with staff, parents and students
Education:
Urban League
Springfield MA
Business Administration - Certificate
High School of Commerce
1989 Graduated, Business
Languages:
Bilingual English/Spanish (written and verbal) communication skills
Additional Experience:
Microsoft Office applications including Word, Excel, Access, PowerPoint
Training Taken/Certificates:
Sexual Harassment (2007) (2009)
OSHA Blood borne Pathogens v.2 (2008) (2009)
Training of Trainers Skills-building Course for -Effective Presentation Skills for HIV/AIDS Prevention
Workers (2009)
Fundamentals of HIV (2009)
Behavioral Risk Assessment and Risk Reduction
Viral Hepatitis: Building on the Basics (2009)
Mental Health 101 (2009)
Phlebotomy
HIV Counseling, Testing & Referral (2010)
Hepatitis C and STI Testing
Overdose Prevention
Positive Prevention (2010)
Counseling Skills for working with Substance Abusing Clients
Motivation Interviewing (Boston University) (2010)
Stage of Readiness for Change and Relapse Prevention (2010)
Transgender People, HIV and Access to Care
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4. UNI-GOLD Rapid HIV Testing (2012)
Incorporating Overdose Prevention Messages into Drug & Alcohol Treatment (2012)
Incorporating Harm Reduction Skills into your work skills (2012)
Serve Safe Certification (2012)
4th
Generation HIV Testing (2012)
CPI (2016)
Community Health Worker Core Competency Training (2016)
Awards: Sarah Levine
HIV Testing and Counseling
REFERENCE WILL BE PROVIDED UPON REQUEST
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