Completed my Master of Public Administration with a specialization in Health Administration. I have been involved with the health care field for many years and I am looking to grow as a health care professional.

1. Jessica Rodriguez, M.P.A.
33-15 74th
Street
Jackson Heights, NY 11372
347.905.6091
Jess.galvis@gmail.com
Qualifications
 Strong analytic foundation with project management, team leadership, and team building
skills.
 Excellent interpersonal, written and verbal communication ability with audiences at all
organizational levels.
 Adeptness in multitasking to meet deadlines; able to work in a fast paced environment.
 Advanced oral presentation skills for academic, government and community audiences.
 Skilled researcher in key academic and mental health topics including qualitative and
quantitative research.
 Understanding of inter/intra-organizational behavior in health care, non-profit/profit
organizations.
 Bilingual-fluent in Spanish (verbal and written).
 Proficient with computer programs such as Microsoft Word, Excel, Outlook, Power
Point, AMION, EPIC, SAGE- Medware, ERAS, and New Innovations.
Experience
Mount Sinai St. Luke’s/ Mount Sinai West Hospital, New York, NY 2016- Present
Program Manager, Surgical Residency - Department of Surgery
 Provide administrative support to the Program Directors and Chairman of the Mount
Sinai St. Luke’s Roosevelt Surgical Residency Program.
 Manage team of 32-33 surgical residents.
 Act as educational coordinator between attending faculty, residents, medical students and
institutional and regulatory administrative offices.
 Plan and coordinate the operational and financial activities of the program.
 Planning and implementing surgical department emergency management drills.
 Collaborate with other department officials to analyze and report emergency drill
outcomes and strategize for improvement.
 Attend departmental management team meetings to discuss, strategize, and implement
initiatives to achieve department success.
 Submit and distribute payroll.
 Act as liaison with residents and offsite programs regarding resident rotation schedules,
call schedules, vacation, leave, conference schedules, and resident meetings.
 Coordinate the department conferences such as Board Review, Grand Rounds, Morbidity
and Mortality.
 Publish the residency on call schedule through the use of AMION.

2.  Liaison between the Graduate Medical Education (GME) office and the Department of
Surgery.
 Make decisions in residency Program Director’s absence.
 Preparation of numerous reports for surgical organizations on a routine basis such as
ACGME, American Board of Surgery, American College of Surgery, GME Duty Hour
Reporting.
 Use systems such as ERAS and New Innovations to compile reports as necessary.
 Compile surgical education reports for program evaluation meetings such as resident test
score reports, faculty/ resident evaluations, and resident milestone grading.
 Assist with the onboarding of medical students for an additional department program, the
Clerkship/Sub-Internship Program.
 Preparation of hiring and onboarding of house staff and rotating house staff contracts.
 Liaison between our residency program and other residency/medical student programs.
 Preparation of annual residency budget.
 Prepare for accreditation visits by ensuring compliance with accreditation guidelines.
 Maintain web-based ACGME accreditation surveys.
 Coordinate residency handbook, department orientation, and GME orientation for
incoming residents.
 Process on-boarding and off-boarding credentialing for incoming and graduating surgical
residents.
 Facilitate learning materials/curriculum for residents.
 Attend program committee meetings and produce minutes.
 Process departmental and program reimbursements.
 Organization and coordination recruitment/interviews.
 Coordinate GME related ad-hoc projects.
 Coordinate annual graduation ceremony.
 Procurement and office inventory.
 Conduct data cleansing, maintenance and management of databases for the department of
surgery administration as well as the general surgery residency program.
 Ensure program compliance with HIPAA mandates.
 Coordinate office schedule including meetings, events, conferences, and teleconferences.
 Record monthly surgical staff coverage schedule among large 33+ surgical team of
physicians within both Mount Sinai West Hospital and Mount Sinai St. Luke’s Hospital.
 Complete verifications for current and former residents.
 Coordinate and draft correspondence using MS Word, Excel, PowerPoint, and Outlook.
Mount Sinai St. Luke’s/ Mount Sinai West Hospital, New York, NY 2015- 2016
Administrative Assistant Dept. of Surgery Administration
 Answer and direct phone calls.
 Organize and schedule meetings and appointments with our department leaders.
 Record monthly surgical staff coverage schedule among large 33+ surgical team of senior
physicians within both Mount Sinai West Hospital and Mount Sinai St. Luke’s Hospital.
 Submit and distribute department payroll.
 Coordinate and draft correspondence using MS Word, Excel, PowerPoint, and Outlook.

3.  Coordinate meetings between department leadership, hospital leadership, and faculty.
 Assist department leadership in the preparation of regularly scheduled reports.
 Develop and maintain a departmental filing system.
 Update and maintain office policies and procedures.
 Management of administrative and clinical department inventory.
 Provide general support to visitors.
 Act as the point of contact for internal and external staff.
 Liaise with executive and senior administrative assistants to handle requests and queries
from various department and hospital leaders system-wide.
 Arrange department executive events.
 Uphold a strict level of confidentiality.
 Develop and sustain a level of professionalism among all organizational levels.
Jona D. Weiss MD, New York, NY 2012- 2015
Office Manager/ Administrative Assistant
• Oversee office functions including patient flow, wait times, call handling, and implement
measures to maximize patient satisfaction.
 Provide administrative and logistical support.
 Coordinate office correspondence with patients and staff.
 Scheduling of patient visits.
 Manage office budget and petty cash.
 Manage office inventory and supply upkeep.
 Conduct data cleansing, maintenance and management of databases.
 Ensures office administrative compliance with HIPAA mandates.
 Provide reporting documentation to DOH for patients newly diagnosed with
communicable diseases.
 Screen and direct incoming calls and office email.
 Coordinate office schedule including meetings, conferences, teleconferences and patient
appointments.
 Liaison between the office and affiliating hospitals.
 Liaison between physician, patients, and external coverage group practices.
 Prepare business expense reports in a timely, accurate, and efficient manner.
 Billing patients, coding claims with CPT and ICD.
 Oversee the prior authorization/pre-certification process for patient’s procedures and
medications.
 Coordinate physician’s personal appointments and event attendance.
 Coordinate weekday and weekend coverage schedule among external team of physicians
affiliated with our coverage group.
 Coordinate patient appointments for hospital diagnostic testing to ensure health care
delivery.
 Coordinate and draft correspondence using MS Word, Excel, PowerPoint.
AAA Veterinary Clinic, Jackson Heights/ Woodside, NY 2006-2010
Veterinary Technician/Receptionist
 Provide customer service, data entry, and triage of patients.

4.  Create estimates for surgical procedures.
 Billing and accounts receivable.
 Liaison between our clinics and other specialist and laboratory facilities as well as
between doctors and patient families.
 Insurance application and verification.
 Clinic Inventory, and supply upkeep.
 Assist during surgery.
 Attend emergency calls on off hours with the veterinarian.
 Monitor severely ill patients during off hours when necessary to ensure proper medical
treatment is administered around the clock.
 Responsible for opening and closing clinics.
Education
Long Island University, Brooklyn, NY May 2014
Master of Public Administration- Specialization- Healthcare Administration
CUNY Brooklyn College, Brooklyn, NY
B.A. - Health and Nutrition Science Feb. 2011