Cynthia Collin has over 15 years of experience in clinical support roles. She is currently a Clinical Support Supervisor at Harvard Vanguard Medical Associates, where she supervises support staff and manages the administrative needs of the Behavioral Health Department. Previously, she worked at Beth Israel Deaconess Medical Center, where she was promoted from File Clerk to Lead Practice Assistant in the Dermatology department. She holds a Bachelor's degree from UMass Boston and a Master's in Management with a healthcare concentration from Cambridge College.

1. Cynthia Collin – Page 1
Cynthia Collin
13 Hawthorne Street Brockton, MA 02301
Cell: 857-247-9250
cllncindy@yahoo.com
Experience
Harvard Vanguard Medical Associates Clinical Support Supervisor, 2006 to Present
Supervising support staff and managing the administrative needs for the Behavioral Health Department
Highlights:
 Promoted to Clin ical Support Supervisor – Beh avioral Health
 Understands and achieves a high level of competence in all support staff roles. Fills in for staff as needed to
provide appropriate support of the department. Exhibits exemplary patient manner and serves as a role model
for support staff.
 Implements new operational procedures in accordance with established guidelines. Monitors staff
understanding of procedures and ensures new procedures are implemented correctly. Provides feedback to
management on status of implementation process.
 Acts as primary contact for patient inquiries, problems and complaints. Refers interdepartmental and clinical
issues to appropriate resources.
 Monitors appointment schedules for booking accuracy. Processes schedule changes and implements new
schedule formats as required. Maintains accurate records of clinician time for statistical purposes.
 Assists in orientation of new providers, including telephone use, appointments and medical records system.
 Collect data for use in the management decision-making process. Completes standard reports required for
the management of the unit.
 Budgeting
 Assures assigned areas confirm to standards of appearance and that the work and exam rooms are neat,
clean, adequately stocked and conform to state and local health standards.
 Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building
Services and Purchasing to secure supplies and equipment necessary to operations.
 Handle scheduling, timesheet and payroll issues for staff.
 A resource for internal medicine and behavioral health clinicians/Suboxone treatment
 Clin ical Team Lead er – Beh avioral Health
 Maintaining MDI Board
 OAC Coordinator
 Receptionist
 Referrals
 Promoted to Opioid Depen d en ce Program Facilitator – Beh avioral Health
 Coordinated the care for Suboxone patients across all 14 sites
 Regularly participated in a SMA for Suboxone patients at the Kenmore site
 Worked closely with the BH Buprenorphine group to help manage the Suboxone population
 A resource to internal medicine and behavioral health clinicians
 Assisted with crisis management and located referral resources as required
 Called patients and doing follow-ups as directed
 Participated in Rapid Improvement Event for Medication Order Input Management - Process Owner
 Promoted Med ical Secretary II – In tern al Med icin e
 A3 Thinking Training
 Triage high volume of calls.
 Communicate effectively with multiple departments to schedule appointments for patients.
 Established strong relationships to gain support and effectively achieve results.
 Managed Myhealth: online medical contact between patients and clinicians.
 Trained new and current employees on new standard work.
 Consistently volunteered as Team Leader of the Month for Internal Medicine 4 in Kenmore
 Med ical Secretary I – In tern al Med icin e
 Updated Daily MDI Board with DNK Metrics.
 Proficient in Epic
 Interviewed potential employees.

2. Cynthia Collin – Page 2
• Creative thinker
• Good communication and interpersonal skills
• Good analytic skills
• Microsoft Office
• Speak Haitian Creole
Diamond Award Recipient 2011
Sigma Beta Delta National Honors recipient 2014
Diamond Award Recipient 2015
 Earn excellent marks on performance reviews, with citations for excellence in areas in cluding work volume,
accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to
providing unsurpassed service.
Beth Israel Deacon ess Med ical Cen ter Lead Practice Assistan t, 2000-2006
Handled a variety of clerical tasks (e.g., data entry, filing and ordering office supplies) as the Lead Practice Assistant
to Dermatology. Coordinated appointments, comprehensive telephone triage and ensured the delivery of premium
service to patients. Quickly became a trusted secretary known for “can-do” attitude, flexibility and high-quality work.
Highlights
 Promoted to Lead Practice Assistan t - Dermatology
 Liaison between office staff and Administrative Director.
 Supported daily tasks and meetings of Administrative Director as needed.
 Handled patient’s complaints regarding their bills as a Billing Coordinator
 Visit Ticket Entry – billing system used by the department - to confirm all tickets were entered, that correct
codes were used and billing issues were resolved.
 Personally maintained 2 out of 11 clinician’s schedules.
 Interviewed potential employees.
 Promoted to Practice Assistan t – Dermatology
 Triaged phone calls.
 Trained employees on how to check patients in, file, answer the phone, etc.
 Acted as Referral Coordinator to obtain referrals from outside facilities for all incoming patients.
 Ordered office and pharmaceutical supplies.
 File Clerk – Dermatology
 Was responsible for accurately filing medical records
Education
Un iversity of Massach usetts Boston — Boston , MA 2000-2005
 Bachelors of Arts
Cambrid ge College — Boston , MA 2012-2014
 Masters of Management with a concentration in Health Care
SKILLS/HONORS