Nancy Hudson has over 20 years of experience in office operations, human resources, and healthcare administration. She most recently served as the Office Coordinator for Beebe Internal Medicine, where she managed the daily operations of a busy medical practice. Prior to that, she spent 10 years in various roles, including Practice Administrator and Practice Manager, at St. Helena Hospital, where she oversaw multiple physician practices, coordinated the opening of new offices, and improved operational processes. She also has experience as an Office Operations Manager at Deloitte, where she directed office administration and infrastructure.

1. NANCY HUDSON
OBJECTIVE:
To utilize my extensive experience in office operations and human resource management to benefit
an organization that promotes a culture of commitment, teamwork and excellence.
KEY STRENGTHS:
Detail-oriented, motivated leader and team member with outstanding critical thinking skills and a
passion for creative problem solving; adept at strategic planning, process improvement and
motivating others.
PROFESSIONAL EXPERIENCE
BEEBE INTERNAL MEDICINE  LEWES, DE  3/2014 to 12/2015
Office Coordinator
 Manage daily operations of busy hospital-based internal medicine practice consisting of four
providers and a dozen clinical and clerical staff members serving high acuity patients
ST. HELENA HOSPITAL/ADVENTIST HEALTH  ST. HELENA, CA  12/2003 to 3/2013
Ambulatory Applications Support Specialist (8/2012 to 3/2013)
 Coordinated conversion of multiple physician specialties to electronic health record, including
data collection, training, system build and complex communications
Practice Administrator (8/2009 to 8/2012)
 Provided direct supervision of five physician practice managers, overseeing primary care,
cardiology, ENT, women’s health, surgical oncology, neurology, plastic surgery and urology
 Rectified data irregularities, improving the integrity of financial analysis in support of revenue
enhancement and cost containment efforts
 Coordinated all aspects of new practice start-ups within established budgetary guidelines and
tight timeframes, including State licensure and Joint Commission accreditation
 Developed new manager orientation process, including reference materials, evaluation and
team building tools
Practice Manager  Obstetrics & Gynecology (4/2006 to 8/2009)
 Managed all aspects of busy practice with multiple providers and locations
 Responsible for opening a new satellite office including staffing, supplies, equipment,
instruments, etc., resulting in a successful Joint Commission survey.
 Introduced significant improvements to patient experience, billing and collections through staff
empowerment, enhanced teamwork and the implementation of efficient processes
 Developed and managed annual capital and operating budgets
 Continuously monitored key performance indicators to maintain productivity, identify
opportunities for performance improvement and meet strategic goals
Business Coordinator  Rehabilitation Services (12/2003 to 4/2006)
7073374432
nanhudson6.1@gmail.com

2.  Coordinated schedules and charge entry for inpatientand outpatient Physical, Occupational,
Speech and Massage Therapy programs and reconciled daily activity
 Managed license and certification renewals, health screens, annual competencies and payroll
 Updated charge master and super bills
 Assisted Director with correspondence, budget preparation,staff meetings and appointments
DELOITTE & TOUCHE/DELOITTE CONSULTING  WASHINGTON DC  1998 – 2003
Office Operations Manager
 Managed all operational staff, including executive assistants,graphic artists, facilities and
production staff
 Directed space usage, including office allocation, property management, construction and
office moves
 Developed and implemented an office hoteling program for 200+ professionals
 Managed infrastructure processes including procurement,travel and security
 Directed all aspects of outsourced mail/courier, document, catering and conference services
 Collaborated with Directors of Human Resources, Finance and IT regarding planning, change
management and problem resolution
 Worked closely with regional counterparts to meet firm standards and promote operational
initiatives
 Worked with national leaders in the development and implementation of a crisis contingency
plan post 9/11, including a fully equipped “shelter-in-place.”
NEW HANOVER REGIONAL MEDICAL CENTER  WILMINGTON, NC 1992 to 1997
Executive Assistant to Vice President, Sub-Acute Services
 Managed busy appointment calendar, coordinating extensive meeting and travel
arrangements
 Coordinated departmental staff meetings, including agenda,materials and meeting minutes
 Managed Vice President’s correspondence, reports and proposals
 Created presentations, forms and materials for First Responders’ course
 Facilitated hospital-wide Quality Improvement initiatives and focus groups
 Certified as a trainer for hospital-wide Techniques for an Empowered Workforce
 Provided emergency support during two hurricane lock-downs
RELEVANT TRAINING:
Human Resource Management, University of California at Berkeley
Juran-Certified Quality Resource Facilitator
Deming PDCA Cycle
Medical Terminology  Basic Medical Coding
Lean Principles
Hospital Incident Command System
Techniques for an Empowered Workforce

3. TECHNICAL SKILLS:
Microsoft Office  Groupwise  Visionware  ADP Payroll
Electronic practice management and health record systems
Nancy Hudson nanhudson6.1@gmail.com 7073374432