Shannon Oneil seeks a position that utilizes her education and experience. She has over 15 years of experience in medical administration and quality assurance. Most recently, she worked as a Quality Assurance Clinician for MES Solutions, where she produced high-quality peer review reports and ensured compliance. She also has experience as an Administrative Assistant for a school and as a Medical Secretary.

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Shannon Oneil
Permanent:
108 Tarbox Street Contact Cell 617-504-9469
Dedham, MA 02026 Email: shannon0817@hotmail.com
Objective: To secure a position where my knowledge, education and work experience will have valuable application.
Education:
Laboure College, Boston
Associates in Science (May, 2007)
Dean's List (2006-2007)
Experience:
MES Solutions-Norwood, MA (2010-June, 2015)
Quality Assurance Clinician
 Produced the highest quality Peer Review reports in full compliance with client’s contractual agreement as well as
regulatory agency standards.
 Summarizedmedical records into logical andeasy to read format.
 Checkedand correctedgrammar, spelling, and composition of reviews to make sure they were all professionally
sound.
 Ensured clear, concise, evidence basedrationales in support of all recommendations were provided.
 Verifiedrecommendations were in compliance with current guidelines and supported in the rationales.
 Ensured the appropriate boardedspecialty has reviewedcase in accord with client stipulations and/or state
mandates.
 Confirmedany applicable state rules and/or guidelines have been addressed
 Identifiedinconsistencies with reports and contacted providers to obtain clarification, modification or amendment as
needed.
 Assisted in the resolution of complaints and quality assurance issues as needed.
 Assigned cases to providers according to state requirements.
 Providedoverall support to the Quality Assurance department.
Saint Agatha’s School-Milton, MA (2008-2009)
Administrative Assistant
 Communicated concerns in a manner that is conductive to the well-being of the school community
 Made appropriate responses to all visitors and inquiries as quickly as possible to ensure that office operates smoothly
and efficiently
 Created, with the assistance of the administrative team, an office environment that demonstrates optimal efficiency
and pleasant working conditions for all personnel
 Provided secretarial support for the school office. Performed typing, wordprocessing, proof reading and editing
materials. Duplication anddistributing materials, including communication to parents, composing correspondence as
requestedand processedincoming and outgoing mail.
 Establishedand maintaineda comprehensive filing system for student files and records. Maintainedand updated
student records including data on attendance.
 Registeredstudents upon admission.
 Ensured requiredvaccinations were up to date.
 Scheduled appointments as needed.
West Roxbury Medical- West Roxbury, MA (1995-2002)
Medical Secretary
 Answered and transferredhigh volume phone calls for multispecialty practice
 Coordinated diagnostictesting andpreparation ( if indicated)
 Set up Visiting Nurse Care
 Workedwith electronicmedical records
 Obtained referrals, calledin prescriptions to pharmacy; processed prior authorizations
 Collectedco-pays
 Working knowledge of ICD-9 coding

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Additional Information: Remarkable verbal andgrammar skills
 Graduate from an accredited, RN program
 Exceptional interpersonal skills, including the ability to establish andmaintain effective relationships with physicians,
management, and staff.
 Well versedand confident utilizing any and all State Guidelines electronically(ODG, CA MTUS, ACOEM etc.)
 Hardworking, energetic, andflexible possessing an excellent work ethic.
 Self-motivated; operate with ease either independently, or in a team setting.
 Possess the capability to learn quickly.
 Familiar andcomfortable using computers, medical software programs, electronichealth records and am up to date
with HIPPA compliance.