Joshua J. Robinson has over 10 years of experience in management and customer service roles. He has worked his way up from an Assistant Department Manager to Department Manager roles at Menards home improvement stores, where he improved sales and profits. Prior to that, he was a Customer Service Technician delivering medical equipment and managing inventory. He holds a Bachelor's degree in History from Marshall University.

1. Joshua J. Robinson
784 North Dixon Rd. Kokomo, IN 46901
Phone: 304-638-7884 Email: jjrobinson2011@yahoo.com
Professional Experience
Menards
Department Manager Carmel, IN
December 2014-Present
Took on the challenge of replacing a manager with over 20 years experience. Improved inventory
audit scores over the previous year. Also beat previous years sales while surpassing planned profit
by over a hundred thousand dollars, with a profit margin percentage near 40%. Oversaw several
large remodels in the department during time period. Finished 2015 as the highest ranked sales
department in the store.
Department Manager Cincinnati, OH
July 2013-December 2014
Opened a successful electrical department at a new two-story store in a virgin market. Responsible
for training over 20 team members, scheduling team members based on daily business, stocking and
taking point on customer service to set an example for my team. Also developed a unique method for
monitoring overstock, which helped to maintain accurate inventory levels.
Assistant Department Manager Holland, OH
February 2012-July 2013
Advanced from part time to Assistant Manager in less than 11 months. Gained hands-on home
improvement knowledge in several areas of the store by assisting with overnight remodels. Lead a
team within the store designed to experiment with merchandising techniques in order to increase
sales.
UNIVERSAL HOSPITAL SERVICES
CST – Customer Service Technician Charleston, WV
August 2010 – April 2011
Delivered equipment, picked up, tested, and facilitated repairs on SCDs and other movable medical
equipment. Managed inventory and served as the office’s safety facilitator. Hospitals served included
all the hospitals in the state of West Virginia, SE Ohio, Eastern Kentucky, and Northern Virginia.
Drove a 24-foot box truck, mini-van, and sprinters to deliver product. Passed special DOT physical.
Accomplishments
Month in and out set new records for overall facility revenue, consistently exceeding projections.
Recipient of excellent performance reviews; recognized for valuable input in how to improve daily
business functions and increase customer referrals.
Recognized for outstanding customer service and perseverance. Recipient of team-member of the
week, and several service hero awards. Won several awards as department manager, including
leadership award. Co-Authored a book entitled “Gateway to the Soul: Stories that Delve into the
Darkside of the Human Mind”, published in 2007.
Education
Bachelors-History, Marshall University-Huntington, West Virginia 2008