RESUME
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This document is a resume for Brian G. Mead that summarizes his experience as a general manager, automotive technician, and maintenance technician over the past 15+ years. It highlights his expertise in operations management, customer service, mechanical repair, and building maintenance. The resume also outlines his professional experience managing automotive repair shops and a plumbing company, as well as positions as a service advisor, automotive technician, and maintenance roles during his time in the military.
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Carl Perkins has over 20 years of experience in dealership management, specifically in service and parts departments. He is proficient with numerous automotive software applications and has knowledge of multiple vehicle brands. He seeks a retail manager or assistant manager position where he can utilize his management, customer service, and retail industry experience. His work history includes several roles as a service manager overseeing technicians and inventory, as well as experience as an automotive technician and service writer.
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RESUME
- 1. PAGE 1 OF 2 B RIAN G. MEAD 256 Buff Cap Road Tolland, CT 06084 (203) 578-0358 tech7462@yahoo.com GENER AL M ANAGER / AUTOM OTIVE & M AINTENANCE TECH NICIAN High achieving self-starter with broad based experience including: managing automotive repair and maintenance operations, team leadership, and performing building maintenance and mechanical repair. Enthusiastic, proactive, and reliable, ability to succeed in demanding environments and skillfully manage multiple tasks. Strong interpersonal skills, proficient in fostering positive customer relationships and communicating effectively at all levels. Background of achievement and outstanding performance in the United States Army. Seeking to utilize experience, education, and exceptional work ethic in an organization that values dedication and results. AREAS OF EXPERTISE General Operations Management Customer-Focused Service Troubleshooting & Mechanical Repair Efficient Building Maintenance Time & Schedule Management Leadership & Staff Development Accounts Receivable Complex Problem Resolution Collaboration & Teamwork PROFESSIONAL EXPERIENCE AMSGG, LLC, Windsor, CT, 2007-2014 General Manager (Promotion), Drain Cleaning & Plumbing Utilized expertise and talents to manage daily operations, including: financial management/bank deposits, and coordinating daily, monthly, and weekly team workload for optimal efficiency. Drove success of direct sales initiatives and served as liaison between management and operations for determinations related to emergency calls and regularly scheduled maintenance calls. Managed and performec all vehicle maintenance and repairs, providing on call 24/7 technical assistance to all teams; Orchestrated emergency call schedule/calendar to ensure maximum coverage. Created and processed invoices, and accurately performed a wide range of accounts receivable tasks. Performed a wide range of services, such as drain cleaning with snakes, hydro jetting, general plumbing repairs (commercial and residential), sewer ejector pump pit repairs, general maintenance, and grease trap service. Key Achievements: Led and directed staff, providing effective supervision and guidance on a daily basis. Promoted to General Manager as a result of outstanding performance. FIRESTONE/BRIDGESTONE, Meriden, CT, 2002-2006 Manager of Tire Sales Skillfully managed daily operations and assisted customers with various automotive related services and purchases. Used computer proficiency to maintain inventory, order supplies, and create/edit/process repair orders. Fostered a welcoming environment focused on providing excellent service and developing customer relationships. Performed cross-functional tasks, such as maintaining an accurate filing system, prioritizing/delegating daily repair orders, and training new employees for optimal performance. Key Achievement: Occasionally served as store manager, providing excellent staff leadership and supervision. EXECUTIVE HONDA, Wallingford, CT, 2002 Service Advisor (Promotion) / Technician Managed customer relationships within the service department as liaison between technicians and customers. Key Achievements: Utilized strong technical skills to analyze and diagnose complex mechanical issues, ensuring appropriate recommendations; consistently achieved customer satisfaction. Promoted from Technician to Service Advisor as a result of outstanding performance.
- 2. B R IAN G. ME AD - P AG E 2 (203) 578-0358 tech7462@yahoo.com PAGE 2 OF 2 HOLLEY DODGE, Middletown, CT, 2000-2001 Automotive Technician Diagnosed and performed mechanical and electrical repairs on a wide variety of motor vehicles. Performed routine maintenance, safety and pre-delivery inspections, as well as vehicle safety recalls. FIRESTONE/BRIDGESTONE, Waterbury, CT, 1997-2000 Automotive Technician Diagnosed and performed mechanical and electrical repairs on a wide variety of motor vehicles. PRIOR EXPERIENCE General Service Technician, PROSPECT AUTO, Prospect, CT, 1996-1997 EDUCATION Associate of Science in Automotive Technology, Waterbury, CT, 1999 President’s List 4 Semesters Automotive Technician Student Senior Achievement Award GPA: 3.7 MILITARY SERVICE United States Army, Ft. Bliss, TX (Honorable Discharge) Received Army Commendation Medal for Outstanding Performance & Army Good Conduct Medal Served as Heavy Equipment Operator and maintained efficient operation of mailroom for 1500 soldiers.