Janelle Stiff has over 20 years of experience in customer service, sales, and operations roles. She is currently an I.T. Asset Disposition Consultant at Arcoa Group where she has added over 80 new accounts in 7 months through sales and marketing strategies. Previously, she worked as a Retention Specialist at Time Warner Cable where she maintained a 97% customer retention rate through sales and exceptional customer service. She holds a Bachelor's degree in eMarketing from Ashford University and an Associate's degree in Business Science from Everest University.
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1. JANELLE STIFF RACINE WISCONSIN 53406 262-661-3978 NELLYSTIFF@GMAIL.COM
WORK EXPERIENCE
ARCOA GROUP, WAUKEGAN, IL
I .T. As set Disposi t ion Consul tant , Dec 2013 – present
· Sales to enhance both profitability for company and managing quarterly quotas, "added 83 new
accounts in 7 months."
· Performed cold and warm marketing strategies to gain new business opportunities.
· B2B contacts and programs designed to tailor needs.
· Solid account maintenance and management applied.
TIME WARNER CABLE, MILWAUKEE, WI
Retent ion Special i st , Jan 2013 – Aug 2013
· Retain customers, "maintained 97% retention rate."
· Sales to enhance both profitability for company and managing personal and team goals.
· Inbound/ Outbound call center, "consistent high call volume."
· Extended exceptional customer service, "100% customer satisfaction rate."
· Account management and maintenance of all programs and customers personal data.
HUGHES CLEANING SERVICE, INC. , PEWAUKEE, WI
Operat ions/ Jani torial Supervisor, Jul 1994 – Jan 2012
· Inspected and evaluated the physical condition of facilities to determine the type of work required.
· Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
· Inspected work performed to ensure that it meets specifications and established standards.
· Performed and assisted with cleaning duties as necessary.
K-TURBO, MILWAUKEE, WI
Independent Sales Representat ive, Jul 2010 – Apr 2011
· Explained products or services and prices and demonstrated use of products.
· Contacted customers to persuade them to purchase merchandise.
· Answered questions about product features and benefits.
· Circulated among potential customers or traveled by foot, automobile to deliver and sell merchandise or
services.
· Formulated pricing policies on merchandise.
· Prepared documents such as representation contracts, purchase agreements, closing statements, and
warranties.
LIFETOUCH NATIONAL STUDIOS, NEW BERLIN, WI
Yearbook Special is t/ Sales Representat ive, Mar 2007 – Mar 2009
· Worked with current and built new customer base, "added numerous new accounts and maintained 179
accounts daily,"
· Quickly and proficiently resolved customer issues.
· Attention to detail, multi- tasking, utilized all company programs necessary to achieve company goals.
· Built and developed web lay-out, "webease."
EDUCATION
EVEREST UNIVERSITY, TAMPA, FL
Associates, Business Science
· Achieved National Deans List
ASHFORD UNIVERSITY, IA
Bachelor of Arts in eMarketing
2. HIGHLIGHTS
· Attentiveness
· Empathy
· Resourcefulness
· Promptness
· Affirmative Listening
· Integrity
· Responsibility
· Awareness
AWARDS AND HONORS
· Sales recognitions/ Awards- Lifetouch National School Studios and K-Turbo