John Gordon has over 30 years of experience in information technology, most recently as the Systems Administrator for Gatto Electric Supply Co. in Cleveland, Ohio. He has expertise in Windows servers, SQL Server, networking, security, hardware maintenance, and custom software support. Some of his responsibilities included maintaining servers, workstations, and networking equipment; ensuring system uptime and performance; and managing software upgrades, user permissions, and remote access. He has experience leading several major system conversions between different software and hardware platforms.

1. JOHN GORDON
819 Paige Avenue NE, Warren, Ohio 44483 | C: 3302198101 | jacgor@aol.com
Information Technology Skills
Operating Systems: Windows XP/7/8/8.1, AIX, Windows Server 2003 R2 Standard/2008 R2 Enterprise/2012 Standard/
SQL Server 2005.
Windows Server Services: Sequel Server Management Studio, Terminal Services Manager, Active Directory, Print
Management, Hyper-V, Server hardware maintenance.
Software Support: Epicor Acclaim/Prophet 21, VisiFax, Informediate WebQuery, Symantec Backup Exec for Windows
Servers, Google Chrome, Internet Explorer, Google Business Apps, Microsoft Office.
Hardware Support: SonicWALL TZ series, HP/OKI/Ricoh printers/mfps, HP Proliant DL380 G7, IBM F50, Desktop
workstations.
Experience
Gatto Electric Supply Co. Cleveland, Ohio
Systems Administrator 12/1984 to 10/2015
 Providing support and maintenance to 35 workstations and 1 Hyper-V server running 1 DC, 2 Terminal Servers
and 1 SQL Server.
 Monitoring of systems resources to ensure maximum uptime and speed of the companies’ servers and network.
 Installation of patches/upgrades to operating systems for servers and desktops.
 Installation/network integration of printers/copiers/faxes and integration to Prophet 21 software.
 Ensure delivery of scheduled daily/weekly/monthly reports and development of custom reports as needed
using WebQuery and Excel Query reporting.
 Installation/testing of Prophet 21 upgrades/patches and release of the upgrade to the work environment once
tested to ensure reliability.
 Addition/removal of users via Active Directory to secure access/permissions to network and software.
 Addition/removal of users in Prophet 21 with security permissions/roles pertinent to employees’ position.
 Configuration of laptops/cell phones for salespeople to ensure secure access to the network using SonicWall
VPN and email synchronization.
 Research/negotiation of contracts for company phones, internet providers, computer software and as-needed
technology providers with approval by company president.
 Logging of contract renewal dates, rep and repair contacts.
 Logging of equipment purchase dates, warranties and license renewals if required.
 Research of replacement or new equipment to ensure maximum uptime and efficiency of network/computers.
 Led data conversion from proprietary software to Epicor Acclaim software running on AIX/RS6000 on an IBM
F50 Server in 1997. At this time we added two remote locations to the system via Motorola DDS/MR56 modems
and dedicated data lines.
 Led software/hardware conversion from AIX/RS6000/IBM F50 running Epicor Acclaim to Epicor Prophet 21
running on 2 HP Terminal Servers and 1 SQL server via segmented DSL and SonicWall VPN/firewalls in 2007
enabling RDP to Prophet 21 ERP software.
 Led hardware upgrade to 1 HP Proliant DL380 G7 server running Hyper-V with 1 DC, 2 Terminal Servers and 1
SQL Server in the virtualized environment.
 Analyze network issues to determine proper course of action to minimize downtime and report to owner on
status of issues with recommended course of action.
 Prioritize multiple support issues daily and assist user in correcting the issue or redirection/replacement if a
hardware issue.
 Assist management team in developing procedures and best practices.

2. Education
Certification: Web Design 2009
Kent State Continuing Education Online
Certification: Networking 2007
Kent State Continuing Education Online
References
Lou Gatto, President, Gatto Electric Supply Co., 4501 Willow Pkwy, Cleveland, OH 44125 (216) 641-8400
Dave Marcus, IT Director, Leff Electric Co, 4700 Spring Rd, Cleveland, OH 44131 (216) 432-3000 X294
Jim Bouchard, CEO, AMOSKEAG Network Consulting Grp, 34 Crystal Ave, Derry, NH 03038 (877) 770-0004