1. Janyce G. Hess
26 Bouwrey Place, Whitehouse Station, NJ 08889
Cell: 908.672.4784 janyce.hess@gmail.com
Executive Profile
Forward thinking Information Technology leader focused on using technology to drive for business success. Proven track
record in building and influencing cross-cultural/functional teams, creating internal and external partnerships, working with
all levels of management, and developing highly-motivated teams. Recognized for implementing technology standards,
processes, and initiatives that increase revenue and decrease costs. Expertise Includes:
● Operational Excellence ● Business/IT Relationships
● Strategic Business Planning ● Change Management
● Systems Development & Support ● IT Security & Privacy
PROFESSIONAL EXPERIENCE
PFIZER, Peapack, NJ 2003 – 2008
Corporate Sr. Director, Corporate Quality & Compliance 2007 – 2008
Chosen by CIO to lead confidential investigations of security threats to corporation.
Vice President, Business Technology Animal Health Division 2006 – 2007
Led the IT group in support of the Animal Health division while proactively contributing to the goals of the company wide
IT organization.
• Led the successful implementation on time and within budget of the Customer Relationship Management (CRM)
solution for Europe, Canada and Latin America in alignment with the business transformation strategy
• Increased by 12% the field force productivity in Europe by year end. Solution deployed meets both local market and
regional needs and is scalable and flexible for future growth.
• Launched the CRM project for the U.S. and completed the business transformation study indicating 25% field force
productivity improvement.
• Led the overall design and implementation to simplify and streamline application interfaces within the U.S.
environment resulting in a 60% reduction in help desk calls.
Corporate Director, IT Service Owner, Security & Privacy 2004 – 2006
Corporate Director, Program Management 2003 – 2004
Chosen to join Pfizer after their purchase of Pharmacia
Led global Security & Privacy activities including Vulnerability, Threat & Incident Management, Security Investigations &
Acquisition, Collaboration & Divestiture Support, and Proactive Monitoring & Response. Responsibilities included
applications development/support, technology evaluation/support and selection and management of outside services.
• Established the global Security & Privacy Service team (in less than a year), and developed the staff into a highly
motivated, customer focused and results driven organization.
• Implementation of proactive intrusion detection and prevention service, threat intelligence, and security operations
center resulted in the blocking of over 700,000 attempts of malicious software intrusion, and over 3 million malicious
network connections in the first three months of 2006.
• Led the team whose efforts earned a customer satisfaction rating of 82% which exceeded the division goal for 2005.
• Led the selection of a worldwide Managed Service for Intrusion & Prevention. Implementation of service saved
approximately $1.5 million and 23 staff per year, and included 24x7 service levels.
• Led the overall design and implementation of the global Security Improvement Program including applications
development and support. Led team of IT & business colleagues, to meet or exceed all business and IT requirements,
on time and within budget, each year. Results included no significant security related business outages during this
time.

2. PAGE TWO JANYCE G. HESS
PHARMACIA CORPORATION, Peapack, NJ 2001 – 2003
Director, IT
Led global IT Governance activities including Strategy & Planning, Project Management, Communications, and IT
Education & Professional Development. Working with the IT Senior Leadership Team, directed the development, tracking
and reporting of the Global IT Strategic Plan to meet commitments to the business. Established a common, consistent
and effective approach to managing IT projects thereby improving the overall success and predictability of projects.
• Hired to take over lead on global deployment of a single common desktop environment for the corporation, including
over 60,000 workstations worldwide. Achieved the six month deployment schedule in spite of a 2 month technical
delay. Client Satisfaction Survey indicated overall satisfaction in the new environment increased by over 62 percent
worldwide.
EMAX SOLUTIONS, Newtown Square, PA 1998 – 2001
Vice President, Business Development 2000 - 2001
Established strategic partnerships and alliances to enhance the competitive position, product offerings and revenue
stream of the company. Led the Sales, Marketing, and Product Management organizations in the implementation of
partnership strategies.
• Tripled number of partnerships in six months (from 2 to 7) including establishment of sales/marketing programs. New
partnerships directly contributed to 3 new customer accounts.
• Implemented marketing/sales program with Channel partners to enhance mutual visibility in the marketplace, and
provide incentive to partner’s sales force for new lead generation.
Director, Client Projects 1998 - 2000
Led development, implementation and support of the drug research industry’s first integrated “e-business” supply chain
solution for the procurement and management of research compounds.
• Established first worldwide client implementation, including 7 domestic and 11 international customer sites. System
provides global access to single source of product information for a top-tier consumer products company.
• Received 1998, 1999 & 2000 Impeccable Reference award for establishing and maintaining best client support and
references. Received 1998 & 1999 Business Expansion/Sales award for bringing the most new business into the
company although not a member of Sales group.
CAMPBELL SOUP COMPANY, Camden, NJ 1997 - 1998
Director IT for R&D, Quality Assurance & Engineering
Led the development and implementation of information technology to ensure alignment of business and corporate
technology plans. Provided executive level technology consulting and coordination to ensure delivery of services from
centralized IT organization.
• Identified and migrated all ‘scientist supported’ IT activities to full support by the centralized IT organization, freeing up
three full time scientists and eliminating 2 administrative positions. Within 3 months, all work was transferred and
support had improved by 55%.
• Established group wide project portfolio management and approval process, which identified and documented all
activities. Resulted in more realistic project plans and resource requirements, clear picture of progress and more
focused use of limited resources.
• Developed cohesive ‘workbench’ approach to replace/retire the many separate, stand-alone systems that were in
place, both manual and computerized, and identified gaps where needed systems were lacking.

3. PAGE THREE JANYCE G. HESS
R.W. JOHNSON PHARMACEUTICAL RESEARCH INSTITUTE 1989 - 1996
JOHNSON & JOHNSON, Raritan, NJ
Director, Applications Development 1994-1996
Directed all aspects of systems development and client relations, including opportunity evaluation, business process re-
engineering, and overall coordination of all IS resources within a highly regulated environment.
• Designed and developed strategic plan to address project backlog, reduce infrastructure expenditures, and focus
internal resources on strategic business objectives. Plan approved despite upfront expenditure of $3.5 million. Within
eight months, all short-term activities were completed and long-range plans were in progress.
• Designed and implemented career ladder for IS professionals which, for the first time, provided technical
professionals with advancement and recognition to Director level on a non-management career path. This three track
model, people management, project management, technology was used as the model for other divisions.
• Implemented 5 worldwide systems for the management and tracking of critical information used in the design,
development and clinical use of compounds. These systems provided immediate global access to vital information
through multiple databases while maintaining site integrity.
Assistant Director, Client Systems 1992-1994
Established and maintained IS as a business partner, by identifying opportunities to use technology to move the business
forward, and developed IS professionals with a business focus. Created IS Client Manager role by selling concept to
business partners and coaching IS managers in developing business skills and knowledge, resulting in managers being
made part of the business team.
Assistant Director, Research & Biotech Systems 1991-1992
Manager, Research & Development Systems 1989-1991
Led all systems development and support activities for the preclinical research and development business. Managed a
team of seventeen direct reports in a flat, highly matrixed organization. Developed common guideline for validation of
systems thus eliminating the ongoing rework for every new system. Guide used by internal and external IS professionals,
as well as clients, resulting in more rapid delivery of products.
STERLING RESEARCH GROUP - Sterling Drug, Renesselaer, NY 1983 - 1989
Manager, World Wide Systems Development
ALLIED-SIGNAL CORPORATION, Morristown, NJ 1976 - 1983
Group Leader, Systems Development
EDUCATION
M.B.A., Fairleigh Dickinson University, Madison, NJ
B.A., Business Administration, Major – Economics & Math, Douglass College, Rutgers, NJ
OTHER ACHIEVEMENTS
Collaborator on FDA consensus workshop book “Computerized Data Systems for Nonclinical Safety Assessment”
established to provide guidance to the pharmaceutical industry in the design, development, acquisition, and validation of
computer systems.