Douglas Sikora resume

1. Douglas Sikora
15819 Polk Cir
Omaha, NE 68135
402.850.4812
dougsikora@live.com
Executive Leadership of Information Technology
Providing 20 years of continuous achievement in aligning cross functional teams to effectively
deliver the company’s strategic objectives through vision and leadership. Broad professional
experiences in all aspects of software and services disciplines, network infrastructure and customer
service. Skilled in managing diverse sets of technologies and development methodologies. An
effective decision maker with strong values willing to take the necessary actions to meet key
objectives.
SKILL SETS
 Communication at varying levels with
internal and external customers
 Strategic Growth
 Effective Decision Making
 Fiscal Management
 Establishing Best Practices
 Operational Alignment & Management
 Daily support of staff and customers
 Human resource management
including hiring, reviews, development
 Organizational Development
 Management of infrastructure and
services
 Cross Organizational Team Building
 Key Performance Indicators
 Partner/Alliance Management
EMPLOYMENT
Streck, Inc. – Omaha, Nebraska Present
Streck develops and delivers quality control and diagnostic products that touch millions oflives and help validate the
reputations of laboratories,hospitals and clinicians all over the world.
Director Information Technology, (2014 - Present)
Develop and execute comprehensive IT strategy for research, e-commerce, education, ticketing and
key initiatives. Engaged leaders from various business disciplines to ascertain needs and develop
system, network, communications and support services.
 Provide leadership and vision for the Information Technology department include strategic
planning of information systems.
 Develop strategic direction for the information systems plan including technology deployment
plans and departmental budgets.
 Direct all information technology and network system deployment and maintenance including all IT
infrastructure, wireless communications, PC systems, local networks and mobile environment.
 Manage IT training for IT staff members and end user training on software and desktop systems.
 Create operational policies, procedures, standards, guidelines and best practices.
 Create and maintain security operations for networks, applications, and PCs.
 Recruit, hire and train IT staff, project managers, network administrators.
 Oversee department meetings with staff leads and managers to ensure continuity of information
systems support and goal attainment.
 Ensure project completion by coordinating resources and timetables with user departments, IT
staff and data center employees.
 Create financial forecasts, outline expenditures and modify budget when necessary.

2.  Assess new innovative technologies, mission critical systems, security, communications and
business continuity.
Application Development Manager, (2013-2013)
TEKsystems – Omaha, Nebraska April 2013 – September 2013
TEKsystems is a subsidiary ofAllegis Group,the largest private talent managementfirm in the world.
Mobile IT Project Manager, Kiewit, (April 2013 – September 2013)
Serve as the “Subject Matter Expert” for assigned Mobile Application Products, collaborating with the
Business Product Specialists to define, build, test and deploy high quality products to customers.
 Management of the Mobile Application Product lifecycle from strategic planning through support
and decommissioning.
 Contribute to the recommendation and implementation of Product best practices and toolsets to
increase quality results, service bandwidth and product functionality.
 Work collaboratively with internal and external customers and Support Teams to ensure coordination,
cooperation and information exchange.
 Management of the planning, project execution and day-to-day support required for approved projects.
Identification and management of risk during project evolution.
 Manage, develop motivate onshore and offshore resources.
 Ensure transparent integrated processes and seamless support delivery through planning and
communication.
 Identify, address and escalate critical issues that could affect the fit and quality of solutions.
 Prepare and manage product-related project plans, resources and deliverables to defined timelines
and scope.
 Assist in advising and guiding colleagues on any aspect of the Product, including training for product or
support teams and business partners.
Tigerpaw Software – Bellevue, Nebraska 2011-2013
A leading provider ofbusiness software designed for technology providers.A provider of a comprehensive suite oftools
available to help IT,telephony,security, audio/video,and pointof sale businesses create growth.
Director, Software Development and Support/Helpdesk, (Feb 2011 - Present)
Direct and manage the research and development of industry leading solutions helping to drive the
company strategy using a diverse set of technologies.
 Lead team to research and develop new products with modern technologies to fulfill customer
needs. Most recently built a SaaS mobile application hosted through the cloud. Aligned all teams
for launch through Program Management initiative to ensure teams were trained, documentation
complete and marketing initiatives accurate and timed correctly.
 Develop, direct, and monitor business processes to advance corporate strategies, align
departments, and bring efficiencies.
 Improve individual and team accountability resulting in improved execution and overall software
quality resulting in improved relations with the customers.
 Instituted Scrum development methodology allowing quick solutions for product features. Resulted
in improved development quality and estimation.
 Introduced a series of key software development metrics to measure progress towards key
objectives including improvements in resource utilization, release quality, issue resolution, fiscal
management, etc., resulting in better focus and progress.
 Introduced new defect time to resolution standards to reduce defect backlog resulting in few
customer complaints and improved relations.

3.  Direct and manage the support/helpdesk department. Introduced Key Performance Metrics,
improve individual and team accountability resulting in much higher customer satisfaction.
Reduced expense by managing length of calls.
CSG Systems, Inc. (CSGS) – Omaha, Nebraska 1994-2010
A leading provider ofoutsourced billing,customer care,workforce management,selfcare, and print and mail solutions for
the ConvergentCable and DirectBroadcastSatellite markets.
Vice President, Information Technology, (2006-2010)
Direct and manage the research and development of industry leading solutions helping to drive the
company strategy operating in a multi-site environment including Omaha, NE, Fairfield, NJ, Dallas, TX
and Oxnard, CA.
 Direct and manage the research and development of industry leading solutions and internal
applications to drive company strategy, reduce expense, and meet customer expectations.
 Assisted the Sales Organization in representing the software products and services to current and
prospective customers resulting in high quality engagements and customer relations.
 Developed software methodology resulting in improved execution and overall software quality in
tightly coupled core product releases that averaged around 10,000 hours per release resulting in
much improved relations with the customers.
 Instituted client development methodology allowing quick solutions for client specific requests
which deployed throughout the year to meet client needs and expectations.
 Introduced a series of key software development metrics to measure progress towards key
objectives including improvements in resource utilization, release quality, and issue resolution
resulting in better focus and progress.
 Continuously worked with the customer facing organizations to ensure customer expectations
were being met or exceeded in the areas of software delivery, quality, service and support.
 Developed, integrated, and deployed leading edge vendor software into product set to advance
the product set and promote organic growth with clients. Led to client satisfaction and rapid
adoption.
 Introduced new defect time to resolution standards to reduce defect backlog and provide quicker
time to resolution resulting in few customer complaints and improved relations.
Director, Information Technology, (1999-2006)
Software Development Manager, (1995-1999)
Software Engineer (1994-1995)
Information Technology, Inc. Acquired by Fiserv (FISV) – Lincoln, Nebraska 1989-1994
Fiserv, Inc. is the leading global provider ofinformation managementand electronic commerce systems for the financial
services industry, driving innovation thattransforms experiences for financial institutions and their customers.Fiserv is
ranked No.1 on the FinTech 100 survey of top technology partners to the financial services industry.
Software Development Manager, (1992-1994)
Led the company’s development and delivery of conversions and implementations to products.
Developed and delivered key software for products and conversion efficiencies. Directed the
development of core products.
Software Engineer (1989-1992)
EDUCATION
Bachelors of Science MIS Bellevue University, Omaha Nebraska (GPA 4.0)
Associate of Applied Science Lincoln School of Commerce, Lincoln, Nebraska (honor roll graduate)
CSG Leadership Training Leadership Research Institute (LRI)

4. ACCOMPLISHMENTS AND AFFILATIONS
Outlook Nebraska, Inc.
Volunteer (2007 - Present)
Chairman of the Board (2006 - 2007)
Board Member (2005 - 2007)
1996 Award for Excellence, CSG Systems, Inc.
2002 Award for Excellence, CSG Systems, Inc.
Association of Information Technology Professional (AITP)