Justin Hess has over 10 years of experience in supervisory and leadership roles in manufacturing and human services. He has a track record of improving productivity, safety, and customer satisfaction. His roles have included supervising staff, training employees, investigating issues, and ensuring quality control standards. He has a bachelor's degree in psychology from Penn State University.

1. JUSTIN M. HESS 717-799-6783
133 Frank Street, Mount Joy, PA 17552 MJHESS10@GMAIL.COM
Professional Summary
Proven leader with training, supervising staff and consulting roles. Effective communicator and motivational
team player with a consistent track record in delivering bottom-line results, improving customer satisfaction, and
developing strong community relationships.
Experience
Material Handler Lead (July 2013 – Present): Menlo, Harrisburg, PA
• Supervises and trains various employees to ensure productivity
• Ensures a safe work environment through compliance with company policies and training procedures
• Receives inbound products and tags material used in daily production activity
• Coordinates daily production activities
• Educates associates on proper packing and picking procedures per the customer’s specifications
• Ensures the cleanliness of the warehouse daily
• Investigate problems for orders being shipped
• Performs ship complete orders after departure
• Ensures orders are being sent correctly
• Is a leading member of the LEAN team
Machine Operator Group Coordinator (January 2012 – July 2013): Exel, Palmyra, PA
• Primary role: Assisted and supported operations supervisors
• Promoted an environment that is safe, clean, productive, and maintained
• Provided training (new hire and cross-training)
• Identified and corrected unsafe conditions by ensuring that SOP's (Standard Operating Procedures) are
followed
• Communicated work practices, procedures, and methods to associates as required
• Exhibited a positive work ethic and attitude that fostered a productive working environment, energizing new
and tenured associates to perform and learn essential tasks and functions
• Made independent decisions regarding when to provide guidance directly to Line Assemblers
• Understood the key functions related to the WMS system and worked within the parameters
• Actively identified ways to improve productivity and efficiencies
• Investigated line stoppages and determined appropriate corrective action
• Provided direction to ensure complete “clean down” was conducted and submitted cleaning schedule
• Assisted in count-backs for line closings and start-ups, as necessary
Machine Operator (January 2012 to January 2013): Exel, Palmyra, PA
• Job description: Assembled customer orders to Hershey Foods by accurately picking and counting items to
fill the orders from the correct stock location, placing orders on pallets or in containers.
• Inspected items for label accuracy
• Ensured an accurate count, weight and bag seals for Quality Control at 30 minute intervals
• Operated Send Suite bagger machine
• Set up and performed changeovers according to customer orders
• Adjusted bagger settings for better production
• Conducted allergen cleanings when applicable
• Prepared items for shipment and reported discrepancies to the appropriate supervisor
• Maintained inventory of packaging supplies

2. • Conformed packaging to company's criteria and standards
Shift Lead (August 2011 – January 2012): Exel via Ranstad, Palmyra, PA
• Worked as Shift Lead and was Line Lead on various lines
• Trained new employees with job function
• Signed in and instructed new employees on job functions and routine
• Trained to become a Machine Operator in October 2011
• Promoted to Machine Operator January 2012
Program Director (September 2010 to July 2011): Keystone Human Services, Lancaster, PA
• Managed, trained, and mentored employees
• Planned and coordinated agency meetings
• Ensured individual comprehensive service plans were available
• Provided support necessary to achieve personal goals, needs, community activity, and non-paid relationships
• Directed and developed support services to adults with intellectual disabilities living independently
• Facilitated cohesive team approach in service design, between individuals, family members, allied agencies,
and community members
• Maintained program expenditures within budgetary guidelines
• Assisted financial department with formulating and implementing financial review forms
• Restructured Medication Administration Training
Residential Supervisor (January 2009 to September 2011): Community Services Group, Mountville, PA
• Oversaw daily operations of group home, including on-call responsibilities
• Supervised direct support staff
• Monitored and evaluated staff performance according to company policies
• Ensured health, safety, and welfare within the community and worksite
• Administered/monitored medical treatment and medication distribution using established procedures
• Supervised staff behavioral management implementation and skill training program
• Maintained and coordinated individual and program budgets
• Facilitated staff orientation, training, and performance evaluations
• Communicated relevant information to families, outside agencies, and other professionals as necessary
• Served on Staffing Developmental Committee
Computer Skills
WMS, SAP, Microsoft Word, PowerPoint, Outlook, Excel, Corel WordPerfect Office, PeopleSoft
Education
Certification, Forklift Safety Training, American Society of Safety Engineers, Atlanta, GA
Certification, Ready2Work, Pennsylvania CareerLink, Lancaster, PA
Bachelor of Science, Psychology, Penn State University, Middletown, PA
Diploma, Donegal High School, Mount Joy, PA‌