This document is a resume for John Callinan summarizing his professional experience. He has over 20 years of experience in IT leadership roles, managing multi-million dollar budgets. Currently he is the IT Director at a Fortune 25 company, where he delivers enterprise-wide solutions to increase efficiencies and reduce costs. Previously he held director roles at UnitedHealth Group and manager roles at Unisys, Digital Island, and Silicon Valley Microelectronics.

1. John Callinan
19320 Indora Trail Lakeville MN 55044
Mobile: 612.817.6066 Email: jpcalli@outlook.com
Professional Profile
IT Director at a Fortune 25 ranked company responsible for delivering enterprise wide solutions with the
sole purpose of increasing efficiencies and reducing unnecessary cost.
 Strong leader with executive-level communication and team building skills who thrives in fast-
paced, highly matrixed organizations.
 Demonstrated ability to streamline operations to increase productivity and company profit.
 Skilled in the implementation of enterprise-wide technology solutions by facilitating cross-
departmental collaboration and optimizing program efficiency.
 Comprehensive knowledge of management, organizational development, and project
execution.
 10+ years ofmanaging multi-million dollar budgets.
UNITEDHEALTH GROUP 2007 – Present
Director: Legal, Regulatory and Compliance Applications March 2012 – Present
Eden Prairie, Minnesota
Owner of all software development and support for the Corporate Legal, Compliance, Tax and Treasury
business units. Work in tandem with UHG Executive Leadership to roadmap technical solutions and close
gaps that could impact the business while at the same time ensuring their priorities are given the correct
attention.
 Responsible for the implementation and support of an enterprise wide initiative that updated the
way the company manages governance, risk and compliance practices. Partner with multiple
business teams across the organization to update each oftheir processes within a common tool to
enhance enterprise-wide reporting, communication and issue tracking. This solution allows the
company to continue to streamline compliance related processes, expand critical data points
across multiple business platforms and saves the company millions of dollars every year as a
result.
 Implemented many key technology solutions including the company's firstData Use Controls tool
which documents key customer contractual restrictions and allows downstream business units to
setup processes to ensure we remain within contractual compliance. This tool allows the
company to avoid costly fines, lawsuits and the loss ofkey customers.
 Responsible for the successful execution ofhighly visible and business critical projects through the
use ofhigh level problem solving, decision making, critical thinking, and communication skills.
 Partner with Enterprise Project Management and Solution Support teams during the
implementation and hand-off phases ofeach projectto ensure the success ofour deployments and
the long term support of the applications developed.
 Responsible for the successful execution ofhighly visible and business critical projects through the
use ofhigh level problem solving, decision making, critical thinking, and communication skills.
 Partner with Senior Directors and Executives to identify capital, develop an annual budget and
manage the team’s growth and project execution against the approved budget.

2.  Leverage UHG’s SDLC methodology to keep projects on budgetand on schedule while continuing
to challenge the team to reduce defects through system testing, enhance QOS and improve our
development standards.
 Vendor relationship owner of multiple vendors continually looking for ways to increase customer
service, negotiate contracts and managed maintenance costs.
Senior Manager: Corporate Systems April 2007 – March 2012
Minnetonka, Minnesota
Managed the Technical Architecture Team responsible for the installation and maintenance of vended
applications. Instituted new processes to cut down on inefficiencies within the team and help build a more
effective support structure.
 Managed the implementations and support of company wide applications; including, PeopleSoft
Financials, Hyperion, PeopleSoft HRMS, PeopleSoft Enterprise Learning Management and
CheckFree Frontier.
 Strategically instituted both project management and problem management teams within the
Technical Architecture Team to bring focus to these critical areas.
 Led team through a three year PeopleSoft upgrade.
 Provided 24 / 7 support for Treasury applications responsible for handling over a billion dollars
every business day.
UNISYS 2003 – 2007
Operations Manager: Capital One Auto Finance November 2005 – April 2007
Dallas, Texas
Operations Manager accountable for building a team responsible each facet of Capital One Auto Finance’s
IT Department. Monitored contract compliance, tracked incident resolutions and oversaw change
management. Participated in leadership meetings to develop strategies for enhancing client service.
 Developed a support team to help manage the client’s end user and data center services.
 Built an onsite management team to ensure the support team met all of the client’s requirements.
 Within the first 3 months, led the team in reducing the total number of open incident tickets from
over 1000, with an average number of days open amounting to over 30, to less than 400 open
incident tickets, with an average number of days open amounting to approximately 15.
 Streamlined the workload of network security workgroup in order to improve the quality of the
team’s change controls.
Service Delivery Manager: United Health Care April 2003 – November 2005
Eagan, Minnesota
Supported the United Health Care account ensuring accurate and timely implementation of both externally
facing sites and development of internal applications. Project manager responsible for the coordination
between United Health Care and the supporting technical teams.
 Managed configuration of alerting systems, ensuring promptnotification aboutissues and outages.
 Developed comprehensive process providing first-level support staff with quick access to required
documentation.
 Streamlined issue resolution procedures; facilitating identification of correct escalation path and
expediting response time.
 Performed detailed analysis of incidents and outages; adjusting processes and procedures to
improve service.

3. DIGITAL ISLAND / CABLE & WIRELESS 1999 – 2003
Customer Operations Manager San Francisco, California
Managed complex server and application installs for numerous technology firms and provided operational
support through the life of the contract. Served as first point of contact for service issues ensuring that
Service Level Agreements were met. My successes led to the first recipient of the Operations of
Excellence award.
 Supported major services including Co-location, Caching, On-Demand technologies, DNS based
load balancing and Streaming services.
 Point of escalation for any technical issues, responsible for the triage, communication and root
cause analysis of an incident.
Customer Operations Manager Hong Kong, People’s Republic of China
 Relocated to Asia hub for one year to assist the local Sales and Engineering staff as well as
becoming the first support staff responsible for all Asia customers.
 Built a customer support team, trained and managed each new employee.
Customer Operations Manager London, United Kingdom
 Relocated to European hub for one year to provide operational leadership as well as provide
support for clients in Great Britain, Ireland and Central Europe.
 Developed a strong customer support team in London, assisted with training, process
improvements and assisted with the build out of a management structure upon my departure.
SILICON VALLEY MICROELECTRONICS 1997 - 1999
Account Manager
Recruited by a leading distributor of silicon wafers to oversee full sales cycle, including manufacturing,
quality assurance, delivery and customer service. Established and fostered relationships with
semiconductor and equipmentmanufacturers. Conducted post-sale support. Managed development of the
Integrated Circuit Trays at the manufacturing factory in Korea to reduce production cost. Trained
representatives, sales associates and support staff in Taiwan, Hong Kong and Thailand. Developed sales
materials, including marketing brochures and trade show displays.
 Effectively managed company's newest product line, Integrated Circuit Trays.
 Instrumental in setting up reseller channels worldwide to promote company's products and expand
customer base.
NOTABLE ACHIEVEMENTS
UNITEDHEALTH GROUP ITEMPLOYEEENGAGEMENT MEMBER
UNITEDHEALTH GROUP MENTORINGCIRCLES MEMBER
DIGITAL ISLAND / CABLE & WIRELESS OPERATIONS EXCELLENCEAWARD WINNER
EDUCATION
UNIVERSITY OF WISCONSIN River Falls, Wisconsin
Bachelor of Science and Arts 2003 - 2007
Major: Business with Emphasis on Marketing
Minor: French