1. Objective: To be the Engagement Manager for your clientin Woonsocket, RI . As a Team member of key client
solutions delivery teams I have experience in collabortingwith resourcemanagers, ProjectManagers, PMO and
Build Delivery teams in the creatingand deployment of clientsolutions into many diversetypes of organizations.
My background My expertise is in managingclientcommitments of business analysis, business process,business
requirements and technical issues. My background has spanned all major discilines of the Information
Technology profession. I have managed all phases of SDLC projects usingWaterfall,Agileand Scrum
methodologies. Operated them in complex matrix organizations,hierarchical and family owned businesses My
unique people skillscan handleany challengingorganizational environments.
Development of Intergarted Project Delivery (IPD) plans with the establishmentof all Projectdeliverables and
associativecommunication,design,budget, scope, vendor, resources and timelines. Work with team member to
devlop or utilized KPI’s , (Key Performance Indicators) in workingwith PMO and Client Management. Nuturing
the clientrelationship through open and factual communication has alwaysbeen a key attribute of my
methodlogy, whileultimately workingtowards the goals of my employer.
I have been an independent contractor over the last12 years and realizemy immediate future is dependent on
the execution ad success of my lastassignment. I will useall my strength, knowledge and resources to assure
success amonstthe team , team member and ultimately the client. This passion for my career has been a
consistentthrough my 40 years experience in the IT world. I
Professional Experience:
Prosumer,LLC – West Boylston, MA Dec.2014 – Present
Small Business IT Consultant-Program Manager – Independent Contractor.
 Led the creation and execution of Statements of Work for clientengagements. Clients were mostly small
to medium businesses distributed throughout the southern New Hampshire, central to eastern
Massachusetts and Rhode Island.
 Developed relationshipswith vendors for .various industry ITsolutionsthatmet clientrequirements.
 Provideclients with Social Media Strategies and Implementations to accelerateCRM activity with
measurableresults.Apps utilized:Facebook, WordPress,LinkedIn,Analytics
 Managed clientengagements /projects to ensure timely delivery of milestones, functional requirements
and satisfaction.
 Coordinated and delivered Trainingto clients per their organizational need. Train-the Trainer method.
 Developed Process improvements to facilitatenew systems implementations. Doctors,Lawyers,
manufacturingworkflows and .analysisconducted and implemented.
 Industry Standards included HL7, PMI, IIBAIEEE, HIPAA, Windows,IOS, Android,
 Performed data architecturemodeling, data security,data load planning,data cleansing,data
transformation and reformatting and error management for clientengagements..
 Managed solution implementations from development to customer acceptance.
 Executed quality assurancetest plans fromdesign thru final deployment, ensuringtraceability of all
business rules,process requirements whilemaintainingtechnical expectations of performance and
reliability.
Edward W. Lake -
132 Horton St. Fall River, Massachusetts,02723
Phone (774)644-7646

2.  Developed feasibility studies comparingtechnical businesssolutionsper organizationscapability to
implement said solutions.Evaluated Budgets, Resources, Schedules,Government ComplianceIndustry
Governance for success.
 Developed Non-Functional Specificationson a clientby clientbasis.
ProvantHealth Solutions – East Greenwich, RI Mar. 2014 – Jul.2014
Senior Business Analyst / Independent Contractor – Health Incentive Management System
 Conducted analysis,design and development thru User Signoff of Use Cases for assigned User stories
 Elicited functional requirements from designated SME’s to develop functional requirements for off-shore
development team.
 Coordinated activities between Provant business and technical resources,WestMonroe Partners
consultants, Independent ProjectManagers /Business Analyst,Atrion Networking Corporation and
StarpointSolutions consultantin the delivery of a hybrid Use Case,Data Model and Functional
Specification.
 Trained Quality AssuranceEngineers in the Use Case and hybrid specifications to ensuretraceability thru
out system implementation.
 Conducted and participated in peer-to-peer review sessions of Use Cases,Non-Functional Specifications,
and Project Management strategies and tactics.
 Coordinated with Customer Portal development team (Atrion) business rules and process flow
information.
 Utilized Industry standards: Windows,Office, Visio,Project,Sharepoint, UX Design Tools, .NET, SQL,
ACCESS, and SQL Server.
Prosumer,LLC – Sterling, MA May.2008 – Mar.2014
Small Business IT Consultant-Program Manager- Independent Contractor
 Led the creation and execution of Statements of Work for clientengagements. Clients were mostly small
to medium businesses distributed throughout the southern New Hampshire, central to eastern
Massachusetts and Rhode Island.
 Developed feasibility studies comparingtechnical businesssolutionsper organizationscapability to
implement said solutions.Evaluated Budgets, Resources, Schedules,Government ComplianceIndustry
Governance for success.
 Developed relationshipswith vendors for .various industry ITsolutionsthatmet clientrequirements.
 Managed clientengagements /projects to ensure timely delivery of milestones, functional requirements
and satisfaction.
 Coordinated and delivered Trainingto clients per their organizational need. Train-the Trainer method.
 Developed Process improvements to facilitatenew systems implementations. Doctors,Lawyers,
manufacturingworkflows and .analysisconducted and implemented.
 Industry Standards included HL7, PMI, IIBAIEEE, HIPAA, Windows, IOS, Android, Wi-Fi-Bluetooth
 Performed data architecturemodeling, data security,data load planning,data cleansing,data
transformation and reformatting and error management for clientengagements..
 Managed solution implementations from development to customer acceptance.
 Executed quality assurancetest plans fromdesign thru final deployment, ensuringtraceability of all
business rules,process requirements whilemaintainingtechnical expectations of performance and
reliability.
 Developed Non-Functional Specificationson a clientby client basis.
Dentaquest – Charlestown,MA Feb.2008 – May.2008
Senior Business Analyst - Independent Contractor

3.  Provideapplication consultingsupport,and internal ITrequests resolution.
 Developed Use Cases/Specificationsfor the Broker Commissions system. Legacy Broker Commission
system had reached end of lifeand new functionality was required.
 Managed the review w/SME’s and approval process businessstakeholders.
 Initiated vendor selection and approval process (Salesforces.com).
Prosumer,LLC – Sterling, MA Jul.2007 – Mar.2008
Small Business IT Consultant-Program Manager- Independent Contractor
 Led the creation and execution of Statements of Work for clientengagements. Clients were mostly small
to medium businesses distributed throughout the southern New Hampshire, central to eastern
Massachusetts and Rhode Island.
 Developed feasibility studies comparingtechnical businesssolutionsper organizationscapability to
implement said solutions. Evaluated Budgets, Resources, Schedules,Government ComplianceIndustry
Governance for success.
 Developed relationshipswith vendors for .various industry ITsolutionsthatmet clientrequirements.
 Managed clientengagements /projects to ensure timely delivery of milestones, functional requirements
and satisfaction.
CaseNet, Inc – Waltham,MA Jun.2007– Jul.2007
Client Implementation Manager-Analyst – Independent Contractor
 Led implementation of CaseManagement solution atFallon Community Health.
 Oversawdedicated Business Analyst,for requirements gathering, and coordinated with internal
engineering groups, software engineers and Quality Assurance.
 Application consolidated critical decision makinginformation for maki ngcritical member care decisions
into the daily work flow.
 ICD-9 and 10 experiences in determining impacton patient caseevaluation.
ESP Solutions Group, – Austin, TX – Boston, Mass Feb.2007 – Mar.2007
Client Implementation Project Manager – Independent Contractor
 Funding was removed for this position by State of Rhode Island.
 Coordinated activities between 3 vendors and the State of Rode Island to providean integrated BI
dashboard of School districtperformancein testing and trends in attendance.
Independent IT Consultant – Swansea, Mass Jun.2006 – Feb.2007
PC Systems Network and Applications Consultant
 Provided support and repair for PC systems, application assistance,and network system solutions for
small businesses to further develop their current Information Technology.
 Recommend and acquired technology solutions to match their business and budgeta ry requirements.
Blue Cross Blue Shield of Massachusetts - Quincy, MA Apr.2006 – Jun.2006
Sr. Business Analyst
 Manage/Support the implementation of an initiativebetween BCBSMA and the VA Administration
 Re-established a claims processingagreement between the two organizations.
 PMI/PMBOK project methods utilized as guidelines.
Harvard PilgrimHealthcare- Quincy, MA Sep.2005 – Feb.2006
Business Analyst – Service Model –National PPO CASR Project Delivery Team
Independent Contractor
 Developed Call Center Business flows for the integration of United Health Group into the Harvard Pilgrim
Call Centers Voice Response System.
 Elicited Requirements, Refined and documented all applicablebusiness rules of the project for the Service
Model team.

4.  Conduct review meetings with Business stakeholders to supportsign-off of new procedures and
enhancements to appropriatesystems.
Blue Cross Blue Shield of Rhode Island., Providence, RI Apr.2005 – Aug.2005
Project Manager – MACESS to Peridigm/Diamond Migration
Independent Contractor – Gardner Associates
 Managed a group of six technical resources,and five off-shore resources in the migration of Claims
Imagingapplication (MACESS) and its parallel integration to the legacy claims adjudication system(LRSP)
and the replacement claims adjudication system,Perot’s Peridigmapplication.PerotSystems renamed
this application to Diamond.
 Executed weekly status reporting and budget reconciliation documents on a timely and accuratebasis.
 Contributed and in the daily PMO SCRUM / AGILE project planningand execution sessions. Total project
team consisted of 26 project managers,300 personnel and the BCBSRI organization.
 Reviewed and managed individual work contributions to ensure quality and consistency.
 Conducted code reviews with on-shore and off-shore technical resourceto bridge any communication
issues.
 Assisted and escalated daily operational issues with MACESS application and ensured knowledge base was
update for future reference.
 Industry standards utilized,JCL.UNIX, Windows,CICS, Oracle,and MACESS. PMI project management
methodology implemented.
 Managed CMS codingupdated to ICD-9 and CPT codingstructures.
Harvard Pilgrim health Care. Wellesley, MA Jan.2005–Apr.2005
HIPAA Regulatory Business Analyst –Independent Contractor
 Produced a Business ImpactAnalysisfor Disaster Recovery purposes,in conjunction with HIPAA’s Security
Rule regulations
 Elicited business requirements and business priorities fromBusiness stakeholders (SME) to determine
contingencies in caseof a disaster.
 Analysis includeall applicationsand technologies thatmade up the application portfolio of Harvard
PilgrimHealth Care,
Fresenius Medical Care of North America., Lexington, MA Sep.2001 – Nov.2004
Senior Business Analyst/Project Lead
 Responsiblefor the coordination and delivery of Clinical Systems projectmilestones to the Medical
Director and Vice Presidentof Clinical OperationsatFMCNA.
 Collaborated with Financial,Data Warehouseand Infrastructuregroups to data quality, revenue cycle
requirements and ensure 24/7 system availability.
 Designed and managed a Clinical Survey application,written within the LOTUS application to understand
clinical operationsand the impactof system enhancement. At this time FMCNA had over 1500 dialysis
clinics itmanaged from this location.
 Conducted and collaborated in the trainingof HIPAA regulations to the Clinical Systems group.
 Participated in ITManagement meetings to determine resourceutilization,organization priorities,
technology directions and triageday to day operational issues (supported with detailed action plans)
 Met regularly with Clinical Operations,Nursing,Analyticsand sister ITorganizations to collaborateon
existingand future IT plans and strategies of execution.
 Special Projects such as a CMS EPO dosage Management sub system implemented, to manage and
conform to CMS standards.
eBusiness Techologies (eBT)., Providence, RI Jan.2000 – May.2001
Corporate/East Coast Engagement Manager
 Managed the Professional Services Clientengagements that Professional Services was planningto and
were presently executing with its customers.

5.  eBT, known at one time as Electronic Book Technologies,produced a content management web based
development platform that integrated JAVA, XML, Oracle,SQL, Sybasetechnologies. Clients included US
Army, Pacific Life,PBS, ADP, 3COM and many other Fortune 500 companies. eBT has developed
Microsoft’s Spell Check and Thesaurus applicationsthatwere integrated into their Officeapplication.
 eBT closed its doors in 2001,was listed on NASDAQ, they improved stock valueafter closing,by getting
out the market before the Industry giants took over the content management spaceand very receptive in
acquiringthetechnology.
Tufts Health Plan. Watertown, MA Feb.1998- Jan. 2000
Principal Business Analyst – Claim Processing Systems
 Managed the daily Operations of the MACESS Claims Imagingsystem.
 Managed the Implementation of enhancements while maintain performanceof system.
 Managed the complete Y2K remediation of the MACESS application and Interfaces to other applications,
with vendor and off-shore resources providingtechnical expertise..
RESTRACT (Microtrac), Dedham, MA 1995 – 1998
Senior Technical Support Engineer / Networking
 Provided senior level network, databaseand application integration technical supportand on-site
consulting,resolvinghigh profileclientissues.
 Mentor junior technical supportspecialistin diagnosing,triageand problem resolution on application
integration issues.
Digital Equipment Corporation. Maynard, MA 1980 – 1995
Principal Information Architect – Project Manager 1993 – 1995
 Implemented and developed Business Intelligence/ EIS’s (executive information systems) for product
management. Dashboard creation for Productlineactuals to forecastcomparisons,featuringthresholds
for performance
 Established PMO standards to regulate and control BI projects.
 Provided Internet technology consultingand projectmanagement to three product groups.
 Provided staff management rolefor individual projects and programs.
Sr. PC/ LAN Sales Support Architect,(Sales) (1991 – 1993)
 Provided the Sales Force with technical consultingin thePC – LAN- Databasemarkets.
 Proposal Generation – Managing,Proposing,Writingand RFP acquisition.
 Delivered Executive presentations given to Fortune 100 corporations and audiences numbering1000 +.
 Exceeded Product and Professional Services Budgets 3 years straight.
Principal Software Specialist/ Project Manager (Professional Services), (1983 – 1991)
 Established PMO standards in supportof clientimplementations. Developed applicationsfocusingon
Clients requirements and User Experience (UX).
 Delivered/Managed 100’s clientprojects throughout New England District
Senior Programmer/Analyst,(General International Area Field Service ) (1981 – 1983)
 Successfully implemented WorldwideCall Center Planned,designed, implemented and managed
application projects for call handlingand contracts processingfor the General International Area.
Statistical Programmer/Analyst (Engineering), (1980 – 1981)
• Developed .MIL and Reliability Statistics for Systems, Components and Peripherals..
Education:
BryantUniversity –N.Smithfield,R.I.–Certificateof ProjectManagement(PMI)
Northeastern University,Burlington/Boston,MA –State–Of-The-EngineeringProgram
Boston University,Boston,MA–International MonetarySystemsFinancecourse
Bristol Community College–Fall River,MA–Computer Programming

6. Professional Development and Training:
2010 – 2015 – IIBA (International Instituteof Business Analysis)
 Boston Chapter Monthly Professional Development meetings
 BABOK – Business AnalysisBook of Knowledge
2001 - 2004 – HIPAA Regulatory Governance Training- Fresenius Medical Careof North America, Lexington, MA
2000 - eBT – eBusiness Technologies - JAVA, APACHE, Dynabase,Content Management, Web development
2001 – 2010 – PMI (Project Management Institute)
 PMBOK – Project Management Book of Knowledge
 Rhode Island/ Boston Chapter Monthly Professional Development meetings
1980 - 1995 – Digital Equipment Corporation,Maynard,MA
 Business Analytics Architecture  Technical Sales Training
 MicrosoftVisual Basic  Digital Customer Engagement Training
Solution based Architecture
 PC Integration – Apple-Windows-Unix-
VMS
 Digital University –Client/Server
 PC LAN - Pathworks Solutions (PC
Integration)
 VMS OperatingSystem Internals
 Apple Networking  VMS Programming
 TCP/IP Networking  VMS System Management
 PC – SQL –ODBC Programming  Effective Writing - WPI
 Relational DatabaseDesign  RSX Operating System Internals
 Digital ProjectManagement  RSTS OperatingSystem Internals