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Cydney Davis Page 1
M. Cydney Davis
cydneydavis@bellsouth.net
770.365.5497 Cell
Please view my profile, recommendations, and certifications on http://www.linkedin.com/in/cydneydavis
SUMMARY
Results driven individual with a strongwork ethic, emphasis on personal responsibility and accountability.Ability to
quickly identify and resolvecomplex problems.Positiveand proactiveapproach to problem solving.
Strong organizational,analytical and management skills,excellentcommunication,projectmanagement and presentation
skills.Ability to work with all levels of personnel.Primary focus is on processes development and process improvement.
Self-sufficient,proactive,resourceful,professional with leadership skills and theability to effectively carry out projects in
any environment. Garners results by buildingconsensus and encouragingteamwork.
Experienced with: SDLC, ISO,SEI CMM, TQM, SOX, CobIT, COSO, ITIL, FFIEC, PCI DSS, Six Sigma and other governance
guidelines,methodologies and standards.
PROFESSIONAL EXPERIENCE
EY – INFORMATION SECURITY/PCC – 4/2017
ASSISTANT DIRECTOR – Information Security Policy and Awareness Engineer - 4/2017 –PRESENT
Responsibilities:
 Full lifecycleresponsibility of Information Security policies,standards and guidelines:
o Creation and implementation of document lifecycle roadmap and framework includinggovernance
o Maintainingdocument and control intake process
o Authoring and updating policies,standardsand guidelines
o Managingthe MSB process
o Alignment of controls with ISO and other external requirements
o Addressinggaps and deficiencies within controls
o Facilitatingdocument reviews and approval processes or all policy documents across multipleinternal
organizational teams and with stakeholders from multipledisciplines
o Maintainingcentralized onlinedocument library
o Creation and maintenance of centralized onlineglossary of InfoSec terminology
 Raisingawareness for EY InfoSec policiesthrough a variety of channels includingdevelopment of training
materials,snapshots,announcements and other mechanisms
 Responding to information requests regardingpolicies, standards guidelines and MSBs
 Mentoring and training junior teammembers – documentation editingand applyingstyles and usingtemplates
 Collaboratingwith multipleteams and buildingstrongrelationshipsto streamlineand coordinateactivities
 Developing and gathering statisticsand metrics for leadership consumption
 SharePointadministrator for Security Policiescompany facingsiteas well as the internal team site
Developed:
 Multipletemplates, styleguide and instructions for policies,standards,guidelines and MSBs
 Mind map and matrix to understand document connections
 Numbering scheme for document repository
 Information Security Policy awareness templates
 Internal Information Security Policy and Awareness team SharePoint site- won BRAVO award
 Redesign of SharePoint sites for Information Security Policy sitefor migration to new version of SP
 Policy and Process Development  ComplianceManagement  Risk Management
 Business Continuity/Disaster Recovery  Process Improvement  Gap Analysis
 IT Governance Management  Technical Writing  Audit Management
 Training – eLearning  Operational Efficiencies  Project Management
Cydney Davis Page 2
DELL SECUREWORKS – 2/2013 –3/2017
GLOBAL TALENT DEVELOPMENT - Senior Knowledge Management & Process Engineer - 3/2015 – 3/2017
Responsibilities:
 Mentor and Facilitator of New Hire Program
o Set up Welcome Calls,provided trainingmaterialsand reference information
 Administrator for:
o SABA – Learning Management System (LMS)
 Implementation from SABA Enterprise to SABA Cloud
 Governance
o Moodle - Learning Management System (LMS)
o SharePoint– Team and Company collaboration and information system
o Clipbucket– Video Streaming Service
 Developed, designed the execution of a robust, integrated knowledge management program
 KM and process needs/requirements assessmentto devisea KM and Process/GovernanceStrategy which
included:
o Knowledge Management best practices and tools
o CurriculumManagement (courseware, tools,artifacts)
o Governance and Frameworks (processes,SOPs,workflows,documentation, etc.)
o Robust KPI/Metrics Program(tools and reports)
o Involved in Change Management (both of existingtools,products,and services in the SecureWorks
portfolio,and for new product development and launching,includinginternal and external salesand
marketing)
 Helped design and carried out initial and recurringL&D needs/requirements assessments to better understand
clientgoals and needs
 Established and maintained strongrelationshipswith internal stakeholders (executiveleadership team) to ensure
directlinkageof L&D initiatives to desired business outcomes
 Managed licensingfor L&D tools and platforms to ensure there areno outages or interruptions to services
 Worked closely on programmatic,cross-departmental initiatives
 Worked closely with system engineers/administrators to design,build,and maintain supportingtrainingsystems
and environments
 Stayed abreastof cutting-edge research and methods for effective adulteducation
 Maintained a Global focus on all training efforts and help ensure that knowledge and L&D tools,courses,assets,
experiences are accessibleto the entire organization regardless of geographic location
 Builtand delivered trainingon internal tools and processes
 Delivered subjectmatter expert (SME) trainingas needed (both internally and externally)
MSS OPERATIONS - Senior Knowledge Management Engineer - 2/2013 –3/1/2015
Responsibilities:
Supported the MSS Operations TrainingDepartment and MSS Operations Teams and leadership to include:
 Special KMprojects and providing status to MSS Governance Team on status, usability,meeting updates and
identifyingroadblocks or supportneeded to ensure success and prioritization of projects
 Identified operational process improvement initiatives and developed operational procedures to provide
efficiency across MSS Operations by reducingoverlap, identifyingareas of criticality and beginningdialogsto
discussand promote changes
 Wrote Run Books for largeclients and overseas operations – these are critical in thedelivery process and identify
roles,responsibilities,deliverables,escalations and other components that providevalueto our clients and
internal departments by ensuringeverything is documented in such a way as to eliminate any ambiguities
 Established standardsand procedures for documentation, and trainers’code of conduct. This helps ensure
professional production of trainingdeliverables and sets the criteria for trainers to be more successful
 Established and trackingmetrics for Trainingdeliverables to ensure continuous progress or identify areas for
addingpersonnel,courses or technology
 Ensured critical documents and procedures (BCP/Escalations/etc.) arecurrent to ensure that we meet FFIEC and
other governance and regulatory requirements and audits
Cydney Davis Page 3
 Updated monthly MSS Operations Scorecard Metrics to ensure we have the most current historical data for
trackingprogress in importantoperational metrics needed by management
 Set up distribution listsfor MSS Operations to ensure that distribution of information is efficient and accurate
 Managed the MSS Ops All Hands process and compilingslidedecks for MSS Leadership to provide accurateand
interesting presentations to operations personnel thereby aidingparticipation
 Maintained and updated Organizational Charts for MSS Operations
 Audit support as needed or required by the internal auditdepartment
 SharePointAdministration – ensured that SharePoint sites areupdated, correct, usable,easy to access and work
properly so that personnel are ableto access and utilizeinformation as needed
o Developed and maintained SharePointsites and consistency by usingstandardized formats and layouts
o Helped teams build processes and layouts for efficiency
o TrainingSpecifics:
- Set up Onboarding processes for new hires so that they are effective and efficientas soon as
possibleupon startingtheir employment, have the information they need for success and support
for questions or concerns they may have upon arrival and throughoutthe process including(butnot
limited to) onboardingInformation and access assistancefromthe NOC
- Wrote and maintained a departmental Run Book to ensure that all documentation, responsibilities,
traininginformation and other relevant information was accurateand current. This document
identifies all locations of critical information and is instrumental in makingsurethat new
department hires areableto have all relevantinformation athand as well as providingconsistent
process improvement reviews to keep the department streamlined,efficient, effective and
providingvalue.
- Developed Templates for TrainingPresentations and Procedures – provides professional look and
feel
- Developed and designed content for trainingmodules for delivery
- Developed surveys to garner feedback from internal clients and trainees to help us determine focus ,
improvements and identified expansion of deliverables
- Managed special and Ad Hoc projects
- Established and maintained communication with subjectmatter experts (SMEs)
MDI GROUP – 6/2009 –1/2013
Berkley Specialty Underwriting Managers (BSUM) LLC (MDI GROUP) 8/2012 –1/2013
Consultant – DC/DR and SharePoint Development– reported directly to Vice President
Responsiblefor developing a comprehensive Business Continuity and Disaster Recovery (BC/DR) programfor
BSUM Atlanta such as;responsetimeline, Incident Management Team (IMT) procedures, communication process
development, evacuation planning,workingfromhome options,crisiscommand center, team development and
responsibilitiesand all other facets of Business Continuity.Developinga BC plan for remote offices of BSUM.
ProvidingGAP analysisand recommendations to closeany gaps discovered.Developing a Disaster Recovery plan
for all of BSUM.
Worked with COO, AVPs and individual contributorsto ensure each department has a BC Plan in addition to the
company-wide plan.Documented all relevantprocesses and procedures and ensured best practices were
implemented. Responsiblefor SharePointconsultation to includegovernance - implementation, taxonomy,
project planning,architecture,usability,navigation,design. SharePoint2010 and transition to 2013. Led a
product evaluation team for Nintex to determine viability for BSUM.
Cydney Davis Page 4
NORFOLK SOUTHERN RAILROAD - 6/2009 –8/2012
Consultant - ISO - BC/DR –reported directly to Senior Management and Security Review Board
Business Recovery Planning and Disaster Recovery
Primarily responsiblefor writing,developing and implementing best practices,policies, standardsand
procedures, updatingprimary manuals and graphicsfor: Computer Security IncidentResponse (CSIR), Evacuation
Guides, General OfficeEmergency Response and other Information Technology documentation for Norfolk, VA,
Roanoke, VA and Atlanta, GA locations as well as managingand enhancingthe Security Awareness program
(Corporate Communications,Posters and other materials),and co-managingthe Information Security SharePoint
site.
 Organized and managed annual company-wideBusiness Continuity and Company Disaster scenariosand
exercises by working with external companies to ensure all facets of the exercise were successful.Included
parkingvendors,transportation vendors,food suppliers and coordination of personnel from all participating
departments, mock exercises and tabletop exercises for all scenarios
 Participated in disaster recovery exercises and helped implement the disaster protocol for tests
 SharePointadministrator
ISO 27001
Developed an Information Security Policy (usingISO 27001 and SANS best practices).Redesigned the Computer
ComplianceGuide (CCG) to fall in linewith ISO and authored policies,procedures and standards to meet ISO
guidelines.Developed presentations and other documentation for policy submissions to the Security Review
Board (SRB) and the Information Risk Management Advisory Council (IRMAC) for review and approval.Developed
a phased projectplan for the implementation of the ISO 27001 Information Security manual rollout.
Audits
Managed Information Technology auditIssues by trackingand updatingissues on a weekly basis.
 Developed an auditissues databaseusingMicrosoftAccess
 Answered and managed external audits for Information Security
Security Awareness Programs - Disaster Response Scenarios and Training Materials
 Developed and administered the information security educational program
 Designed and produced computer based training(CBTs) courses which were required by all employees
of the company – Basic Security Awareness,Specific Policies and Specific Job Titles
o General CBTs for multipletopics,Security Awareness CBTs, CBT for System Administrators
 Designed Security Awareness Posters for monthly distribution to all locations
 Authored and disseminated CorporateCommunications Security Bulletins – quarterly delivery to
coincidewith posters or when a specific Information Security issueneeded to be communicated to the
company
 Developed an information security metrics programand an assetmanagement program for
consideration and implementation
 Managed an industry-wideyear-longprojectto research,assess,testand procure a program for ALL
major railroadsto perform annual security assessments and benchmark results acrosstheindustry
 Designed security brochures,a brochure for Thumb Drive usage, mouse-pads,cups and other
Information Security Materials for distribution for the annual NS Safety Fair
Cydney Davis Page 5
CAREERBUILDER.COM - 9/2008 –6/2009
Consultant – Reported directly to Vice President
Worked with the Customer Care Division supportingthe Customer Operations department internal teams such as Partner
Performance, eCare, Project Management, Quality Assuranceand Trustand Site Security with the development of
processes,gap analysis,presentations,organization and management of Information,documentation development and
oversightof multipleprojects.
Served in a management consultingposition for each of the teams managing meetings to discuss growth,revenue
generating opportunities,time management skills,work request processes and deliverables.Provided mentoring and
coachingas needed.
Developed an Information Security Policy Project(usingISO 27001 and SANS best practices)
 Developing documentation and processes to supportthe program such as;
– CSRIT Team responsibilities,processes and procedures
– CSM responsibilities,processes and procedures
– Incidentmanagement process
– IncidentClassificationsand Severity
– Presentation to multiplelevels and managed deliverables for trackingprojectprogress
 Workingwith departments such as Legal, Corporate Operations,Customer Operations,Facilities,Marketingand
Site Operations
 SharePointAdministrator
Worked with the Partner Performance team in transitioninga largesetof new productresponsibilities .Managed a large
portion of the transition,provided status updates to management, attended meeting and ens ured that the project
turnover could be successfully implemented.
CHOICEPOINT INC. 7/07 –9/2008
Consultant – Reported directly to Vice President
Responsiblefor developing a Business Continuity Programas well as processes and procedures for Disaster Recovery
 Managed and coordinated DR Test activities such asschedulingparticipants,supplies,materialsand equipment,
coordinatingsetup of the DR test environment, managingactivities duringthetest and sendingout updates,
troubleshootingissues or findingresources for the issues
 Redesigned the Disaster Recovery Plan into a playbook format to increaseease of use, separated the
administrativeportion from the procedures for ease of updating and keeping current
 Edited and redesigned DR test plans and procedures for Business Units and worked with SMEs from each unit.
 SharePointAdministrator for Business Continuity and Disaster Recovery Department Sites
Developed:
 An Enterprise Business Continuity Policy,Plan,and Management Programwhich consisted of designing
templates and checklists for BusinessUnits,writingand developingtrainingmaterials and job aides,developinga
rolloutprocess for business units and sites,and developingcritical,essential and non-essential unit
responsibilities.
 Materials for DR Tests for critical businessunits such as;Kickoff Materials(Presentations),Rally Materials
(Presentations,Participant’s Guides,TestTrack Detail Documents), Post-Test Materials (Issues Report, Issues
Spreadsheet, Test Survey)
 Presentations for the Board of Directors (BOD), Security Advisory Committee (SAC) and for Seminars,Training
Classes and Meetings
 Templates and Checklists for DR Recovery Teams to usein preparation and execution duringa disaster.
 Enterprise Pandemic Procedures
 Worked in the ComplianceDepartment as a complianceauditor
Cydney Davis Page 6
VERSO TECHNOLOGIES - 5/07 –7/07 – ATLANTA,GEORGIA
Consultant - Documentation Manager/Operations Analyst –reported directly to Vice President
Responsiblefor the development of an operations manual for the AASG division which included the Call Center,
Installations Department, Account Management, Systems Support and Human Resources Departments.
 Created detailed process documentation which stabilized each department.
 Generated solid closed loop solutionswhich resulted in reduced risks and increased productivity.
 Provided creative solutions and improvements that resulted in clear,measurable objectives.
 Performed gap analysiswhich resulted in identifyingserious risksand produced process improvements
 Developed and designed: workflow diagrams,authored standard operatingprocedures and shored-up existing
processes which resulted in identifyingopen gaps;AASG Operations Manual Architectureand Documentation Layout
and Repository (SharePoint); dashboards for management reportingwhich took complicated statisticsand
streamlined them so that management was ableto quickly see any risks as well as thedivision statistics ata glance;
checklists for multipleprocesses to ensure that no critical steps were missed duringthe execution of a process
 Managed and designed; performance metrics, skillsmatrix,trainingcriteria,performancemanagement, technology
types, usageand reporting for the Call Center
ADP-COS – 3/07 –5/07 - ALPHARETTA,GEORGIA
Consultant - Senior Process Analyst
Responsiblefor the stabilization and standardization of processes acrosstheADP-COS organization which includes Payroll,
Shared Services,OCR and Offshoringfor multiplelocations and multipleclientteams.
 Worked with project team to establish projectplan,standards and procedures
 Performed gap analysisof projectcurrently in progress in multiplelocations
 Provided recommendations – long term and quick fix
 Analyzed current processes and procedures to determine baseline
 Builtcriteria for documentation testing and procedure field testing
 Worked on business casefor projectacceptance
 Developed interview/observation template for gathering data and WorkflowDiagrams
TSYS - ESC LOYALTY –2/06 – 12/06 –ALPHARETTA,GEORGIA
Compliance Officer/Risk Management – Reported directly to CTO and later to CFO
Responsiblefor:
 Oversightof physical and logical security  Company risk awareness and training
 Internal audits / External audits  Responses RFIs and RFPs
 Sarbanes-Oxley,CobIT, COSO, FFIEC, PCI Management,
coordination and responses
 Site inspections / Survey responses
KEY ACCOMPLISHMENTS
 Managed a successful “Unqualified”SAS70 Type II auditfor the largestESC clientresultingin the client’s
obtainment of their SOX certification which resulted in retainingthe client
 Established processes,procedures,policies,and assessments required to identify and mitiga te operational and
tactical risks
 Developed processes for audits and on-siteinspections which streamlined and solidified audits
 Designed a response to RFI document utilized by Client Services which reduced responsetime by 90%
 Monitored and reported project quality by reviewing the adherence to processes with senior management CEO, CFO
and SVP PMO. Identified non-complianceissues and worked with multipleteams to ensure adherence, trackingto
closureor escalated when appropriateto meet SAS70 requirements. SDLC methodology changes and improvements.
 Accountable for scopes of work from mid-level complexity to enterprise-wide, includinginternational locationsand
ventures of a technical natureinvolvingoperational and tactical objectives .Responsiblefor assessing,planning,
implementing, monitoring,controlling,and reportingon the enterprise-wide formal risk management process.
 Managed and coordinated Disaster Recover and Business Continuity (BC/DC) planningfor all businessunits
 Organized trainingon LDRPS. Central point of contactfor all DR/BC related issues and planningactivities
Cydney Davis Page 7
 Worked closely with internal auditors,external auditors and clients on high visibility issues.Functioned as the
Business UnitRisk Manager (BURMC). Primary facilitator for the implementation of a risk-reduction programacross
all risk categories includingfinancial,compliance,transaction,information security,physical security,vendor
management, reputation risk,and strategic.
 Involved in and managed highly sensitive issues which affected long term relationshipswith clients,operating results
and reputational risks
 Established processes,procedures,policies,assessments and compliancerequired to identify and mitigate
operational and tactical risks
 Collected and managed all data-gatheringrequests for all complianceactivities including;SAS70 audits,SOX audits,
clientaudits,internal audits,and information security reviews
 Began Implementation of CobIT for the IT Division by reviewingprocesses and procedures .Performed gap analysis
and builtmatrix usingITIL and CobIT to determine areas where processes were needed
 Documented Workflows for all ITdepartments such as Development, QA, CSS, Help Desk, IS and Core IT
 Began process documentation and implementation plan
 Authored an executive summary for review of security and process issues
STEVEN D. BELL & COMPANY –3/04 –12/05 – ALPHARETTA,GEORGIA
Regional Office Manager/Contract Administrator-Property Improvements (PI) Division
Responsiblefor:
 Contracts,Lien Waivers,Vendor Information,Invoicing,and Vendor Communications .
 Access databaseadministrator,supportto Director of PI and PI Project Managers .
 Developed and designed documentation for presentations,upkeep of payment spreadsheets as well as Due Diligence
processes.
 Provided support to Senior Vice President, Regional VicePresident, Director of Property Improvements, Director of
Trainingand nineRegional Managers.
 Managed travel arrangements, expense reports, human resources,processingbills and invoices,correspondence,
customer care calls,purchasecard reconciliations,accountingand financefunctions,softwaretrainingfor property
management staff and full officemanagement responsibilities for processes,procedures and supplies .
 RFI/RFP response and proposal development.
Columbian Chemicals Company/Phelps-Dodge Corporation 2002
Consultant - Training and Documentation Specialist
Responsiblefor:
 Designing,producing,and delivered trainingmaterials for global ERP rollout
 Audience Analysisand determined content for delivery
o Change Management, Process Flows,Logistics
 “Train the Trainer” classes
 Facilitation of cross-trainingsessions
Cydney Davis Page 8
HARBINGER / PEREGRINE (NOW INOVIS) – 3/98 – 10/01 - ATLANTA,GEORGIA
Director of Technical Communications and Usability – reported directly to Vice President
KEY ACCOMPLISHMENTS
 Successfully builtand established the Technical Communications Department and Usability Initiatives
 Converted costcenter to profitcenter.
 Saved $750,000+ annually by improvingdocumentation delivery methods
 Improved customer satisfaction ratings by 20%annually
 Produced award-winningdocumentation
 Directed and managed employees and contractpersonnel throughout North America as well as internal usability
initiativesand oversight.
 Responsibilities and accomplishments included;ProjectAssignments, Resource Allocation,ProjectManagement,
Skills Assessments,Trainingand Career Paths,Budgets, Evaluations and Hiringdecisions.
 Re-engineered business processes,organizational structure,roles and responsibilities
 Researched and established bestpractices throughoutthe organization
 Technical Publicationsdeliverables included;System Administration Manuals,End-User Guides,OnlineHelp,
Installation Instructions,Documentation CDs
ALLTEL CORPORATION – 2/97 – 4/98 - ALPHARETTA,GEORGIA
Senior Technical Writer/Project Lead
 Redesigned a massiveonlinehelp program previously designed by ten (10) technical writers and developers.
 Worked extensively on editingand writinguser reference materials.Trained in SEI CMM. Functioned as Internal
software trainer.
LHS COMMUNICATIONS SYSTEMS,INC.– 8/96 – 2/97 - ALPHARETTA,GEORGIA
Senior Technical Writer/Project Lead
 Designed onlinehelp, icons and graphics
 Served as internal softwaretrainer
 Designed Presentations
IBM Corporation - 7/96 to 8/96 - ATLANTA,GEORGIA
Consultant - Senior Technical Writer/Instructional Designer
Responsible for writing a training class for IBM’s entry level sales personnel in the North American region.
 Worked with more than 15 Subject Matter Experts.
 Designed the layout and graphics for the training materials to supplement existing documentation.
 Researched information fromall existingsales materialsfromas many as 10 locations throughouttheIBM Corporation.
GE Capital - 3/96 to 6/96 - ALPHARETTA,GEORGIA
Consultant - Senior Technical Writer/Business Analyst
Responsibilities:
 Interviewed key executives, managers and personnel to gather data requirements for the customization of a new
software product, as well as to redesign the structure of the Customer Support Department.
 Involved in the development of both “quick fix”and tactical solutionsto enhance current Commercial Processing
Services problem management and trackingareas.
 Developed procedures and processes to establish theCall Center as the single-point-of-contactfor managingproblem
tickets and servicerequests.
 Instrumental in the development of procedures and requirements for incidentcodingand classificationsincluding;
impactanalysis,accurateassignment,proper escalation,customcoordination and feedback related to problem and
request incidents.
 Gathered requirements for tool enhancements (GEMS) related to the problem management process,servicerequest
process and all usability requirements.
 Served on a screen redesign team which resulted in a breakthrough design for the software.
Cydney Davis Page 9
The Coca-Cola Company - 9/95 to 3/96 - ATLANTA,GEORGIA
Consultant - Senior Technical Writer/Project Lead
Information Systems Development - Contracted to work for an Initiative Manager and a specialty team within ISD on
software designed by Fisons (UK) and engineered for The Coca-Cola Company.
 Developed breakdown of trainingprocedures and Mapped trainingcoursetopics and criteria
 Designed student evaluations and questionnaireto gauge skill sets
 Tested and analyzed systems
 Developed Standard Operating Procedures (SOPs)
 Authored the systems administration manual which encompass thearchitecture, hardware, software and all SOPS
Keane, Inc. - 6/95 to 9/95 - ATLANTA,GEORGIA
Senior Documentation Specialist
 Worked with the National Sales & Marketing division in settingup and designinga trainingprogramfor
approximately 60 people on a Call Center project.
 Served in an internal end-user trainingand supportcapacity.
 Designed and produced fliers,brochures and end-user documentation.
 Designed proposal covers for RFIs and RFPs as well as edited the proposals for content.
 Responsiblefor managing RFI/RFP response and proposal documentation.
 Contracted out to IBM (Keane’s largestcustomer of contractingservices) designed a P&L trackingmethod.
 Designed trainingprograms for Customer Support.
 Edited and proofread proposalsand designed fliers,brochures,manuals,proposal covers
Cydney Davis Page 10
GTE Customer Networks - 12/94 to 5/95 - ATLANTA,GEORGIA
Consultant - Senior Documentation Specialist/Project Lead
 Worked with a specialty teamof engineers and systems designers workingon a new software/databasesystem
designed by Ardis,but engineered to meet the needs of GTE.
 Designed and produced three servicemanuals,includinglogos for covers;equipment drawings,all network layouts,
flowcharts,and conversion and formatting of screen shots.
 Researched availabledata and determined projectparameters
BRITISH TELECOMM / SYNCORDIA / CONCERT- 92 – 94 - ATLANTA,GEORGIA
Technical Writer/Executive Assistant - reported directly to Senior Director
 Responsiblefor converting engineering diagrams into usableschematics for engineers throughout EMEA.
 Technical documentation, engineering drawings and high-level presentations.
 Won recognition for engineering diagrams and layouts for Eastman Kodak project work
 Trained in TQM and ISO 9000 and received certification
Software Expertise
Expert in MS Office– (Word, Excel, PowerPoint, Access, Outlook,Visio),SharePoint,Captivate, Survey Monkey, Moodle,
Clip Bucket, WebEx, Course Avenue, ABC Flow Charter, Paintbrush,Paintit,Harvard Graphics,Hijack Suite,Corel Draw,
Corel PhotoPaint,Corel Flow, Freelance, NET-VIZ, MicrosoftProject, Lotus Notes Front Page, RoboHelp, Doc-to-Help,
WinHelp Office, FrameMaker, Rational Unified Process Fundamentals (RUP),LDRPS, Paragon,Nintex
Languages
English/German
Certification and Certificates
ExecuTrain Certified Instructor
Consultant/Trainer
ExecuTrain of Atlanta - October 2002
Instructed classes for MS Word, Excel, Access and PowerPoint – all levels;beginner, intermediate, and advanced classes

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Cydney Davis resume 2018

  • 1. Cydney Davis Page 1 M. Cydney Davis cydneydavis@bellsouth.net 770.365.5497 Cell Please view my profile, recommendations, and certifications on http://www.linkedin.com/in/cydneydavis SUMMARY Results driven individual with a strongwork ethic, emphasis on personal responsibility and accountability.Ability to quickly identify and resolvecomplex problems.Positiveand proactiveapproach to problem solving. Strong organizational,analytical and management skills,excellentcommunication,projectmanagement and presentation skills.Ability to work with all levels of personnel.Primary focus is on processes development and process improvement. Self-sufficient,proactive,resourceful,professional with leadership skills and theability to effectively carry out projects in any environment. Garners results by buildingconsensus and encouragingteamwork. Experienced with: SDLC, ISO,SEI CMM, TQM, SOX, CobIT, COSO, ITIL, FFIEC, PCI DSS, Six Sigma and other governance guidelines,methodologies and standards. PROFESSIONAL EXPERIENCE EY – INFORMATION SECURITY/PCC – 4/2017 ASSISTANT DIRECTOR – Information Security Policy and Awareness Engineer - 4/2017 –PRESENT Responsibilities:  Full lifecycleresponsibility of Information Security policies,standards and guidelines: o Creation and implementation of document lifecycle roadmap and framework includinggovernance o Maintainingdocument and control intake process o Authoring and updating policies,standardsand guidelines o Managingthe MSB process o Alignment of controls with ISO and other external requirements o Addressinggaps and deficiencies within controls o Facilitatingdocument reviews and approval processes or all policy documents across multipleinternal organizational teams and with stakeholders from multipledisciplines o Maintainingcentralized onlinedocument library o Creation and maintenance of centralized onlineglossary of InfoSec terminology  Raisingawareness for EY InfoSec policiesthrough a variety of channels includingdevelopment of training materials,snapshots,announcements and other mechanisms  Responding to information requests regardingpolicies, standards guidelines and MSBs  Mentoring and training junior teammembers – documentation editingand applyingstyles and usingtemplates  Collaboratingwith multipleteams and buildingstrongrelationshipsto streamlineand coordinateactivities  Developing and gathering statisticsand metrics for leadership consumption  SharePointadministrator for Security Policiescompany facingsiteas well as the internal team site Developed:  Multipletemplates, styleguide and instructions for policies,standards,guidelines and MSBs  Mind map and matrix to understand document connections  Numbering scheme for document repository  Information Security Policy awareness templates  Internal Information Security Policy and Awareness team SharePoint site- won BRAVO award  Redesign of SharePoint sites for Information Security Policy sitefor migration to new version of SP  Policy and Process Development  ComplianceManagement  Risk Management  Business Continuity/Disaster Recovery  Process Improvement  Gap Analysis  IT Governance Management  Technical Writing  Audit Management  Training – eLearning  Operational Efficiencies  Project Management
  • 2. Cydney Davis Page 2 DELL SECUREWORKS – 2/2013 –3/2017 GLOBAL TALENT DEVELOPMENT - Senior Knowledge Management & Process Engineer - 3/2015 – 3/2017 Responsibilities:  Mentor and Facilitator of New Hire Program o Set up Welcome Calls,provided trainingmaterialsand reference information  Administrator for: o SABA – Learning Management System (LMS)  Implementation from SABA Enterprise to SABA Cloud  Governance o Moodle - Learning Management System (LMS) o SharePoint– Team and Company collaboration and information system o Clipbucket– Video Streaming Service  Developed, designed the execution of a robust, integrated knowledge management program  KM and process needs/requirements assessmentto devisea KM and Process/GovernanceStrategy which included: o Knowledge Management best practices and tools o CurriculumManagement (courseware, tools,artifacts) o Governance and Frameworks (processes,SOPs,workflows,documentation, etc.) o Robust KPI/Metrics Program(tools and reports) o Involved in Change Management (both of existingtools,products,and services in the SecureWorks portfolio,and for new product development and launching,includinginternal and external salesand marketing)  Helped design and carried out initial and recurringL&D needs/requirements assessments to better understand clientgoals and needs  Established and maintained strongrelationshipswith internal stakeholders (executiveleadership team) to ensure directlinkageof L&D initiatives to desired business outcomes  Managed licensingfor L&D tools and platforms to ensure there areno outages or interruptions to services  Worked closely on programmatic,cross-departmental initiatives  Worked closely with system engineers/administrators to design,build,and maintain supportingtrainingsystems and environments  Stayed abreastof cutting-edge research and methods for effective adulteducation  Maintained a Global focus on all training efforts and help ensure that knowledge and L&D tools,courses,assets, experiences are accessibleto the entire organization regardless of geographic location  Builtand delivered trainingon internal tools and processes  Delivered subjectmatter expert (SME) trainingas needed (both internally and externally) MSS OPERATIONS - Senior Knowledge Management Engineer - 2/2013 –3/1/2015 Responsibilities: Supported the MSS Operations TrainingDepartment and MSS Operations Teams and leadership to include:  Special KMprojects and providing status to MSS Governance Team on status, usability,meeting updates and identifyingroadblocks or supportneeded to ensure success and prioritization of projects  Identified operational process improvement initiatives and developed operational procedures to provide efficiency across MSS Operations by reducingoverlap, identifyingareas of criticality and beginningdialogsto discussand promote changes  Wrote Run Books for largeclients and overseas operations – these are critical in thedelivery process and identify roles,responsibilities,deliverables,escalations and other components that providevalueto our clients and internal departments by ensuringeverything is documented in such a way as to eliminate any ambiguities  Established standardsand procedures for documentation, and trainers’code of conduct. This helps ensure professional production of trainingdeliverables and sets the criteria for trainers to be more successful  Established and trackingmetrics for Trainingdeliverables to ensure continuous progress or identify areas for addingpersonnel,courses or technology  Ensured critical documents and procedures (BCP/Escalations/etc.) arecurrent to ensure that we meet FFIEC and other governance and regulatory requirements and audits
  • 3. Cydney Davis Page 3  Updated monthly MSS Operations Scorecard Metrics to ensure we have the most current historical data for trackingprogress in importantoperational metrics needed by management  Set up distribution listsfor MSS Operations to ensure that distribution of information is efficient and accurate  Managed the MSS Ops All Hands process and compilingslidedecks for MSS Leadership to provide accurateand interesting presentations to operations personnel thereby aidingparticipation  Maintained and updated Organizational Charts for MSS Operations  Audit support as needed or required by the internal auditdepartment  SharePointAdministration – ensured that SharePoint sites areupdated, correct, usable,easy to access and work properly so that personnel are ableto access and utilizeinformation as needed o Developed and maintained SharePointsites and consistency by usingstandardized formats and layouts o Helped teams build processes and layouts for efficiency o TrainingSpecifics: - Set up Onboarding processes for new hires so that they are effective and efficientas soon as possibleupon startingtheir employment, have the information they need for success and support for questions or concerns they may have upon arrival and throughoutthe process including(butnot limited to) onboardingInformation and access assistancefromthe NOC - Wrote and maintained a departmental Run Book to ensure that all documentation, responsibilities, traininginformation and other relevant information was accurateand current. This document identifies all locations of critical information and is instrumental in makingsurethat new department hires areableto have all relevantinformation athand as well as providingconsistent process improvement reviews to keep the department streamlined,efficient, effective and providingvalue. - Developed Templates for TrainingPresentations and Procedures – provides professional look and feel - Developed and designed content for trainingmodules for delivery - Developed surveys to garner feedback from internal clients and trainees to help us determine focus , improvements and identified expansion of deliverables - Managed special and Ad Hoc projects - Established and maintained communication with subjectmatter experts (SMEs) MDI GROUP – 6/2009 –1/2013 Berkley Specialty Underwriting Managers (BSUM) LLC (MDI GROUP) 8/2012 –1/2013 Consultant – DC/DR and SharePoint Development– reported directly to Vice President Responsiblefor developing a comprehensive Business Continuity and Disaster Recovery (BC/DR) programfor BSUM Atlanta such as;responsetimeline, Incident Management Team (IMT) procedures, communication process development, evacuation planning,workingfromhome options,crisiscommand center, team development and responsibilitiesand all other facets of Business Continuity.Developinga BC plan for remote offices of BSUM. ProvidingGAP analysisand recommendations to closeany gaps discovered.Developing a Disaster Recovery plan for all of BSUM. Worked with COO, AVPs and individual contributorsto ensure each department has a BC Plan in addition to the company-wide plan.Documented all relevantprocesses and procedures and ensured best practices were implemented. Responsiblefor SharePointconsultation to includegovernance - implementation, taxonomy, project planning,architecture,usability,navigation,design. SharePoint2010 and transition to 2013. Led a product evaluation team for Nintex to determine viability for BSUM.
  • 4. Cydney Davis Page 4 NORFOLK SOUTHERN RAILROAD - 6/2009 –8/2012 Consultant - ISO - BC/DR –reported directly to Senior Management and Security Review Board Business Recovery Planning and Disaster Recovery Primarily responsiblefor writing,developing and implementing best practices,policies, standardsand procedures, updatingprimary manuals and graphicsfor: Computer Security IncidentResponse (CSIR), Evacuation Guides, General OfficeEmergency Response and other Information Technology documentation for Norfolk, VA, Roanoke, VA and Atlanta, GA locations as well as managingand enhancingthe Security Awareness program (Corporate Communications,Posters and other materials),and co-managingthe Information Security SharePoint site.  Organized and managed annual company-wideBusiness Continuity and Company Disaster scenariosand exercises by working with external companies to ensure all facets of the exercise were successful.Included parkingvendors,transportation vendors,food suppliers and coordination of personnel from all participating departments, mock exercises and tabletop exercises for all scenarios  Participated in disaster recovery exercises and helped implement the disaster protocol for tests  SharePointadministrator ISO 27001 Developed an Information Security Policy (usingISO 27001 and SANS best practices).Redesigned the Computer ComplianceGuide (CCG) to fall in linewith ISO and authored policies,procedures and standards to meet ISO guidelines.Developed presentations and other documentation for policy submissions to the Security Review Board (SRB) and the Information Risk Management Advisory Council (IRMAC) for review and approval.Developed a phased projectplan for the implementation of the ISO 27001 Information Security manual rollout. Audits Managed Information Technology auditIssues by trackingand updatingissues on a weekly basis.  Developed an auditissues databaseusingMicrosoftAccess  Answered and managed external audits for Information Security Security Awareness Programs - Disaster Response Scenarios and Training Materials  Developed and administered the information security educational program  Designed and produced computer based training(CBTs) courses which were required by all employees of the company – Basic Security Awareness,Specific Policies and Specific Job Titles o General CBTs for multipletopics,Security Awareness CBTs, CBT for System Administrators  Designed Security Awareness Posters for monthly distribution to all locations  Authored and disseminated CorporateCommunications Security Bulletins – quarterly delivery to coincidewith posters or when a specific Information Security issueneeded to be communicated to the company  Developed an information security metrics programand an assetmanagement program for consideration and implementation  Managed an industry-wideyear-longprojectto research,assess,testand procure a program for ALL major railroadsto perform annual security assessments and benchmark results acrosstheindustry  Designed security brochures,a brochure for Thumb Drive usage, mouse-pads,cups and other Information Security Materials for distribution for the annual NS Safety Fair
  • 5. Cydney Davis Page 5 CAREERBUILDER.COM - 9/2008 –6/2009 Consultant – Reported directly to Vice President Worked with the Customer Care Division supportingthe Customer Operations department internal teams such as Partner Performance, eCare, Project Management, Quality Assuranceand Trustand Site Security with the development of processes,gap analysis,presentations,organization and management of Information,documentation development and oversightof multipleprojects. Served in a management consultingposition for each of the teams managing meetings to discuss growth,revenue generating opportunities,time management skills,work request processes and deliverables.Provided mentoring and coachingas needed. Developed an Information Security Policy Project(usingISO 27001 and SANS best practices)  Developing documentation and processes to supportthe program such as; – CSRIT Team responsibilities,processes and procedures – CSM responsibilities,processes and procedures – Incidentmanagement process – IncidentClassificationsand Severity – Presentation to multiplelevels and managed deliverables for trackingprojectprogress  Workingwith departments such as Legal, Corporate Operations,Customer Operations,Facilities,Marketingand Site Operations  SharePointAdministrator Worked with the Partner Performance team in transitioninga largesetof new productresponsibilities .Managed a large portion of the transition,provided status updates to management, attended meeting and ens ured that the project turnover could be successfully implemented. CHOICEPOINT INC. 7/07 –9/2008 Consultant – Reported directly to Vice President Responsiblefor developing a Business Continuity Programas well as processes and procedures for Disaster Recovery  Managed and coordinated DR Test activities such asschedulingparticipants,supplies,materialsand equipment, coordinatingsetup of the DR test environment, managingactivities duringthetest and sendingout updates, troubleshootingissues or findingresources for the issues  Redesigned the Disaster Recovery Plan into a playbook format to increaseease of use, separated the administrativeportion from the procedures for ease of updating and keeping current  Edited and redesigned DR test plans and procedures for Business Units and worked with SMEs from each unit.  SharePointAdministrator for Business Continuity and Disaster Recovery Department Sites Developed:  An Enterprise Business Continuity Policy,Plan,and Management Programwhich consisted of designing templates and checklists for BusinessUnits,writingand developingtrainingmaterials and job aides,developinga rolloutprocess for business units and sites,and developingcritical,essential and non-essential unit responsibilities.  Materials for DR Tests for critical businessunits such as;Kickoff Materials(Presentations),Rally Materials (Presentations,Participant’s Guides,TestTrack Detail Documents), Post-Test Materials (Issues Report, Issues Spreadsheet, Test Survey)  Presentations for the Board of Directors (BOD), Security Advisory Committee (SAC) and for Seminars,Training Classes and Meetings  Templates and Checklists for DR Recovery Teams to usein preparation and execution duringa disaster.  Enterprise Pandemic Procedures  Worked in the ComplianceDepartment as a complianceauditor
  • 6. Cydney Davis Page 6 VERSO TECHNOLOGIES - 5/07 –7/07 – ATLANTA,GEORGIA Consultant - Documentation Manager/Operations Analyst –reported directly to Vice President Responsiblefor the development of an operations manual for the AASG division which included the Call Center, Installations Department, Account Management, Systems Support and Human Resources Departments.  Created detailed process documentation which stabilized each department.  Generated solid closed loop solutionswhich resulted in reduced risks and increased productivity.  Provided creative solutions and improvements that resulted in clear,measurable objectives.  Performed gap analysiswhich resulted in identifyingserious risksand produced process improvements  Developed and designed: workflow diagrams,authored standard operatingprocedures and shored-up existing processes which resulted in identifyingopen gaps;AASG Operations Manual Architectureand Documentation Layout and Repository (SharePoint); dashboards for management reportingwhich took complicated statisticsand streamlined them so that management was ableto quickly see any risks as well as thedivision statistics ata glance; checklists for multipleprocesses to ensure that no critical steps were missed duringthe execution of a process  Managed and designed; performance metrics, skillsmatrix,trainingcriteria,performancemanagement, technology types, usageand reporting for the Call Center ADP-COS – 3/07 –5/07 - ALPHARETTA,GEORGIA Consultant - Senior Process Analyst Responsiblefor the stabilization and standardization of processes acrosstheADP-COS organization which includes Payroll, Shared Services,OCR and Offshoringfor multiplelocations and multipleclientteams.  Worked with project team to establish projectplan,standards and procedures  Performed gap analysisof projectcurrently in progress in multiplelocations  Provided recommendations – long term and quick fix  Analyzed current processes and procedures to determine baseline  Builtcriteria for documentation testing and procedure field testing  Worked on business casefor projectacceptance  Developed interview/observation template for gathering data and WorkflowDiagrams TSYS - ESC LOYALTY –2/06 – 12/06 –ALPHARETTA,GEORGIA Compliance Officer/Risk Management – Reported directly to CTO and later to CFO Responsiblefor:  Oversightof physical and logical security  Company risk awareness and training  Internal audits / External audits  Responses RFIs and RFPs  Sarbanes-Oxley,CobIT, COSO, FFIEC, PCI Management, coordination and responses  Site inspections / Survey responses KEY ACCOMPLISHMENTS  Managed a successful “Unqualified”SAS70 Type II auditfor the largestESC clientresultingin the client’s obtainment of their SOX certification which resulted in retainingthe client  Established processes,procedures,policies,and assessments required to identify and mitiga te operational and tactical risks  Developed processes for audits and on-siteinspections which streamlined and solidified audits  Designed a response to RFI document utilized by Client Services which reduced responsetime by 90%  Monitored and reported project quality by reviewing the adherence to processes with senior management CEO, CFO and SVP PMO. Identified non-complianceissues and worked with multipleteams to ensure adherence, trackingto closureor escalated when appropriateto meet SAS70 requirements. SDLC methodology changes and improvements.  Accountable for scopes of work from mid-level complexity to enterprise-wide, includinginternational locationsand ventures of a technical natureinvolvingoperational and tactical objectives .Responsiblefor assessing,planning, implementing, monitoring,controlling,and reportingon the enterprise-wide formal risk management process.  Managed and coordinated Disaster Recover and Business Continuity (BC/DC) planningfor all businessunits  Organized trainingon LDRPS. Central point of contactfor all DR/BC related issues and planningactivities
  • 7. Cydney Davis Page 7  Worked closely with internal auditors,external auditors and clients on high visibility issues.Functioned as the Business UnitRisk Manager (BURMC). Primary facilitator for the implementation of a risk-reduction programacross all risk categories includingfinancial,compliance,transaction,information security,physical security,vendor management, reputation risk,and strategic.  Involved in and managed highly sensitive issues which affected long term relationshipswith clients,operating results and reputational risks  Established processes,procedures,policies,assessments and compliancerequired to identify and mitigate operational and tactical risks  Collected and managed all data-gatheringrequests for all complianceactivities including;SAS70 audits,SOX audits, clientaudits,internal audits,and information security reviews  Began Implementation of CobIT for the IT Division by reviewingprocesses and procedures .Performed gap analysis and builtmatrix usingITIL and CobIT to determine areas where processes were needed  Documented Workflows for all ITdepartments such as Development, QA, CSS, Help Desk, IS and Core IT  Began process documentation and implementation plan  Authored an executive summary for review of security and process issues STEVEN D. BELL & COMPANY –3/04 –12/05 – ALPHARETTA,GEORGIA Regional Office Manager/Contract Administrator-Property Improvements (PI) Division Responsiblefor:  Contracts,Lien Waivers,Vendor Information,Invoicing,and Vendor Communications .  Access databaseadministrator,supportto Director of PI and PI Project Managers .  Developed and designed documentation for presentations,upkeep of payment spreadsheets as well as Due Diligence processes.  Provided support to Senior Vice President, Regional VicePresident, Director of Property Improvements, Director of Trainingand nineRegional Managers.  Managed travel arrangements, expense reports, human resources,processingbills and invoices,correspondence, customer care calls,purchasecard reconciliations,accountingand financefunctions,softwaretrainingfor property management staff and full officemanagement responsibilities for processes,procedures and supplies .  RFI/RFP response and proposal development. Columbian Chemicals Company/Phelps-Dodge Corporation 2002 Consultant - Training and Documentation Specialist Responsiblefor:  Designing,producing,and delivered trainingmaterials for global ERP rollout  Audience Analysisand determined content for delivery o Change Management, Process Flows,Logistics  “Train the Trainer” classes  Facilitation of cross-trainingsessions
  • 8. Cydney Davis Page 8 HARBINGER / PEREGRINE (NOW INOVIS) – 3/98 – 10/01 - ATLANTA,GEORGIA Director of Technical Communications and Usability – reported directly to Vice President KEY ACCOMPLISHMENTS  Successfully builtand established the Technical Communications Department and Usability Initiatives  Converted costcenter to profitcenter.  Saved $750,000+ annually by improvingdocumentation delivery methods  Improved customer satisfaction ratings by 20%annually  Produced award-winningdocumentation  Directed and managed employees and contractpersonnel throughout North America as well as internal usability initiativesand oversight.  Responsibilities and accomplishments included;ProjectAssignments, Resource Allocation,ProjectManagement, Skills Assessments,Trainingand Career Paths,Budgets, Evaluations and Hiringdecisions.  Re-engineered business processes,organizational structure,roles and responsibilities  Researched and established bestpractices throughoutthe organization  Technical Publicationsdeliverables included;System Administration Manuals,End-User Guides,OnlineHelp, Installation Instructions,Documentation CDs ALLTEL CORPORATION – 2/97 – 4/98 - ALPHARETTA,GEORGIA Senior Technical Writer/Project Lead  Redesigned a massiveonlinehelp program previously designed by ten (10) technical writers and developers.  Worked extensively on editingand writinguser reference materials.Trained in SEI CMM. Functioned as Internal software trainer. LHS COMMUNICATIONS SYSTEMS,INC.– 8/96 – 2/97 - ALPHARETTA,GEORGIA Senior Technical Writer/Project Lead  Designed onlinehelp, icons and graphics  Served as internal softwaretrainer  Designed Presentations IBM Corporation - 7/96 to 8/96 - ATLANTA,GEORGIA Consultant - Senior Technical Writer/Instructional Designer Responsible for writing a training class for IBM’s entry level sales personnel in the North American region.  Worked with more than 15 Subject Matter Experts.  Designed the layout and graphics for the training materials to supplement existing documentation.  Researched information fromall existingsales materialsfromas many as 10 locations throughouttheIBM Corporation. GE Capital - 3/96 to 6/96 - ALPHARETTA,GEORGIA Consultant - Senior Technical Writer/Business Analyst Responsibilities:  Interviewed key executives, managers and personnel to gather data requirements for the customization of a new software product, as well as to redesign the structure of the Customer Support Department.  Involved in the development of both “quick fix”and tactical solutionsto enhance current Commercial Processing Services problem management and trackingareas.  Developed procedures and processes to establish theCall Center as the single-point-of-contactfor managingproblem tickets and servicerequests.  Instrumental in the development of procedures and requirements for incidentcodingand classificationsincluding; impactanalysis,accurateassignment,proper escalation,customcoordination and feedback related to problem and request incidents.  Gathered requirements for tool enhancements (GEMS) related to the problem management process,servicerequest process and all usability requirements.  Served on a screen redesign team which resulted in a breakthrough design for the software.
  • 9. Cydney Davis Page 9 The Coca-Cola Company - 9/95 to 3/96 - ATLANTA,GEORGIA Consultant - Senior Technical Writer/Project Lead Information Systems Development - Contracted to work for an Initiative Manager and a specialty team within ISD on software designed by Fisons (UK) and engineered for The Coca-Cola Company.  Developed breakdown of trainingprocedures and Mapped trainingcoursetopics and criteria  Designed student evaluations and questionnaireto gauge skill sets  Tested and analyzed systems  Developed Standard Operating Procedures (SOPs)  Authored the systems administration manual which encompass thearchitecture, hardware, software and all SOPS Keane, Inc. - 6/95 to 9/95 - ATLANTA,GEORGIA Senior Documentation Specialist  Worked with the National Sales & Marketing division in settingup and designinga trainingprogramfor approximately 60 people on a Call Center project.  Served in an internal end-user trainingand supportcapacity.  Designed and produced fliers,brochures and end-user documentation.  Designed proposal covers for RFIs and RFPs as well as edited the proposals for content.  Responsiblefor managing RFI/RFP response and proposal documentation.  Contracted out to IBM (Keane’s largestcustomer of contractingservices) designed a P&L trackingmethod.  Designed trainingprograms for Customer Support.  Edited and proofread proposalsand designed fliers,brochures,manuals,proposal covers
  • 10. Cydney Davis Page 10 GTE Customer Networks - 12/94 to 5/95 - ATLANTA,GEORGIA Consultant - Senior Documentation Specialist/Project Lead  Worked with a specialty teamof engineers and systems designers workingon a new software/databasesystem designed by Ardis,but engineered to meet the needs of GTE.  Designed and produced three servicemanuals,includinglogos for covers;equipment drawings,all network layouts, flowcharts,and conversion and formatting of screen shots.  Researched availabledata and determined projectparameters BRITISH TELECOMM / SYNCORDIA / CONCERT- 92 – 94 - ATLANTA,GEORGIA Technical Writer/Executive Assistant - reported directly to Senior Director  Responsiblefor converting engineering diagrams into usableschematics for engineers throughout EMEA.  Technical documentation, engineering drawings and high-level presentations.  Won recognition for engineering diagrams and layouts for Eastman Kodak project work  Trained in TQM and ISO 9000 and received certification Software Expertise Expert in MS Office– (Word, Excel, PowerPoint, Access, Outlook,Visio),SharePoint,Captivate, Survey Monkey, Moodle, Clip Bucket, WebEx, Course Avenue, ABC Flow Charter, Paintbrush,Paintit,Harvard Graphics,Hijack Suite,Corel Draw, Corel PhotoPaint,Corel Flow, Freelance, NET-VIZ, MicrosoftProject, Lotus Notes Front Page, RoboHelp, Doc-to-Help, WinHelp Office, FrameMaker, Rational Unified Process Fundamentals (RUP),LDRPS, Paragon,Nintex Languages English/German Certification and Certificates ExecuTrain Certified Instructor Consultant/Trainer ExecuTrain of Atlanta - October 2002 Instructed classes for MS Word, Excel, Access and PowerPoint – all levels;beginner, intermediate, and advanced classes