Michael Hanna has over 14 years of experience in customer service and sales management. He currently works as a field service manager for Dishnetwork in Chatsworth, CA, where he has consistently been the top performing manager in his region for the past 6 years. He earned a Bachelor's degree in Engineering from Holland University in 1999. Hanna has strong organizational, problem-solving, and customer service skills and has a proven track record of meeting and exceeding sales goals.

1. 07/2002 to Current
Chatsworth, CA
1999
Maarssen, Amsterdam
MICHAEL HANNA
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success. Results-driven field service manager with proven ability to establish rapport with clients. Personable and
responsible Cashier with 14 years in retail and customer service. Solid team player with upbeat, positive attitude.
Reliable Customer Service Representative with extensive track record in demanding sales and account management
environments.
Core Strengths
Energetic work attitude
Strong organizational skills
Sharp problem solver
Top sales performer
Customer service expert
Creative problem solving, Critical thinking, Customer
service, Data collection, Data entry, Documentation, Email,
Executive management support, Filing, Grammar, Internet
research, Letters and Memos, Lotus Notes, Microsoft
Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft
PowerPoint, Microsoft Word, Minute Taking, Multi-Task
Management, Organizational Skills, Prioritization,
Proofreading, Reading Comprehension, Report
Transcription, Research, Scheduling, Service Orienta
Accomplishments
Work as field service manager with dishnetwork for 14 years responsible for 25 member in my team performance and
success perform as number one in region for last 6 years with high performance number responsible for meeting all
sales goals and inspiring team daily to meet the goals responsible for all operation tools and cost
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figure.
Work Experience
Field service manager
Dishnetwork
Created new processes and systems for increasing customer service satisfaction.
Earned “Top Seller” for four consecutive quarters
Earned top manager for 2013 in region
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy
rate.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Educational Background
Bachelor of Arts: Engineer of Arctics
Holland university
8407 crebs ave, NORTHRIDGE, CA 91324 | C: 818-515-6622 | Dreamsat1@hotmail.com