Amanda Sankar has over 9 years of experience in customer service management. She currently serves as the Customer Service Manager for Hot MiamiStyles Inc., where she has helped increase customer satisfaction ratings from 81% to 89% and improved customer retention by 15%. Sankar has a track record of mentoring managers and staff, minimizing turnover, and utilizing her product knowledge and sales techniques to increase revenues. She was selected to train new customer service representatives to ensure consistent quality service.

1. AMANDA SANKAR
AMANDASANKAR@YAHOO.COM 954-882-5178 LINKEDIN.COM/IN/AMANDA-SANKAR-82A026127
CUSTOMER SERVICE MANAGER
Manager 9 Years of Exceptional Customer Service • Focused on employee development
Increasing loyalty Analytical problem solver
Maximizing Engagement Solution-focused
Improving customer satisfaction Operational improvements
Organizational Changes Strong leader and communicator
PROFESSIONAL EXPERIENCE
Hot MiamiStyles Inc. 2007–Present
CustomerService Manager($20Msales/year) 2012–Present
AssistantManager($12Msales/year) 2010 - 2012
CustomerServiceRepresentative (8Msales/year) 2007 - 2010
Playedan instrumental role in increasing customer satisfaction ratings index from 81% to 89% within
twoyears as Assistant Manager of Customer Service. Improved customer retention in 2016 by 15% from
previous five years.
 Track record mentoring managers and staff, increasing turnover and minimizing staff turnover.
 Consistently generated additional revenues utilizing through product knowledge and friendly sales
techniques to up-sell products and complimentary items.
 Selected to train 15 new customer service representatives, functioned as ongoing lead trainer and
assured consistent quality of serviceand professional environment.
Sirens 2006–2006
SalesAssociate
 Workedas leadSalesAssociateonfull-timebasisinlargeretail clothingstore.
 Maintained thorough and updated knowledge of product offerings as wellas promotions.
 Drovesales growth through a strong focuson customer service, merchandising, and teamwork.
EDUCATION
High School Diploma 2008 • Piper High School, Sunrise, FL
ADDITIONAL SKILLS
Proficientin MicrosoftWord, Writing, Powerpoint,Excel,Editing and Marketing.