Julie Herron has over 15 years of experience in customer service and administration roles, including her current role as a Contract Administrator for Illinois Paper & Copier Co. She is goal-oriented, self-motivated, and able to multi-task and prioritize workload. Previously she held roles as a Regional Administrator for Konica Minolta Business Solutions and various administrative roles there supporting sales, billing, and customer service. She has a strong background in accounts receivable, contract management, and office software programs.

1. Julie Herron/Kristy
321 Geissler St.
Lockport, IL. 60441
Phone (815) 671-0168
PROFILE
Goal directed, result oriented professional with a strong customer service
background. Self-motivated with high energy,initiative and focus. Able to
prioritize workload and multi-task in fast paced environment. I am able to
listen and identify issues or problem areas and form solutions. Always
personable and a team player who is motivated to learn new skills and
techniques in an organization that rewards performance with increased
responsibilities and career advancements.
EXPERIENCE
01/2008 – Current
Contract Administrator, Illinois Paper & Copier Co.
Enter and update client's account information
Work on disbursement and revenue reports with leasing companies to verify
that all funds are applied correctly.
Bill client meter readings and track usage on Print Plus software.
Create contract proposals by researching clients' usage, sell and bill
service contracts, contact clients to bill copies used and research system
for lost service billing. Create credits and rebill clients due to billing
errors.
Work on all leasing pass through and audit reserve billings.
Work directly with service manager to research profit and loss reports for
any lost revenue.
Work directly with General Manager in entering equipment sales orders
Control billing of all service work orders, Auditing usages.
Manage all third party billing and compensation.
Work the following programs on a daily basis: Excel - Word -Microsoft Office-
E Automate and others as needed
02/07-01/08 Regional Administrator, Konica Minolta Business Solutions
Assist and manage the jobs of all administrative tasks
Train and monitor 27 administrators (7 branches)
Review the processing of sales/service orders
Provide support to the Technical Department for capturing service revenue
Deal with independent leasing companies

2. Manage expense reports for myself and manager
Manage and review profit and loss reports for RVP's
Work on disbursement and revenue reports with leasing companies to verify
that all funds are applied correctly.
Work error reports sent from leasing companies to ensure that all billing is
received.
Work the following programs on a daily basis: Excel - Word - Lotus Notes -
SAP –
09/04 - 02/07 Senior Branch Administrator, Konica Minolta Business Solutions
Continue as Smart Contract Administrator.
Enter and update client's account information, enter equipment sales orders,
verify and update sales rep pricing/bottom line, monitor and update various
reports, and assist on a multi-line phone system
Contact clients' trade and references to obtain credit approval for cash
orders.
Research and resolve all delivery issues
Create contract proposals by researching clients' usage, make follow up calls
on proposals, sell and bill service contracts, contact clients to bill copies
used and research system for lost service billing. Create credits and rebill
clients due to billing errors.
Responsible for Accounts Payable and New Hire Paperwork
During our month end close, my extra responsibilities include preparing
Commission packets for my sales managers and reps to send to corporate.
Attended two week training course in Indianapolis for new computer system -
SAP
I have received various Employees of the Month Awards for going above and
beyond my job duties. I was voted Administrator of the Year 2004 by fellow
employees.
Work the following programs on a daily basis: Excel - Word - Lotus Notes -
SAP - AST - and others as needed.
01/03 - 09/04 Smart Contract Administrator, Minolta Business Solutions
Contact clients for current meter reading on equipment
Bill client meter readings
Enter smart service contracts
Worked on disbursement and revenue reports with leasing companies to verify
that all funds are applied correctly.

3. Work error reports sent from leasing companies to ensure that all billing is
received.
3/01 - 01/03 Service Dispatcher, Minolta Business Solutions
Answered phones, entered and verified customer information, open and close
service calls, dispatched and routed technicians, and ordered parts
Called clients for meter readings
Helped Service Admin with various jobs
I was then promoted to Smart Contract Administrator.
1999 - 2001 Customer Service Representative, Pizza Hut
Answered phones, took customer orders, preparation of food, and worked
cashier
register.
Waitress
Driver
Back-up Closing Manager
Reason for leaving: To better myself and my career choice.
1997 -1999 P/T Dietary Aide, Lemont Nursing and Rehabilitation Center
Created daily menu
Preparation of food to serve to residents and preformed clean up duties
Coordinated schedule for Dietary Staff
Reason for leaving: Need more hours.
EDUCATION
8/99 - 6/00 Joliet Junior College, Psychology, Accounting, Speech, English
and
Mathematics
1995 - 1999 Lockport Township High School, High School Diploma
Courses included: Accounting and Computer Concepts