Susanne Cabral has over 20 years of experience in customer service and administration roles. She has worked in office management, customer service representative, and sales positions for various companies in Toronto and the surrounding areas. Susanne has excellent communication skills and is proficient in Microsoft Office programs.

1. SUSANNE CABRAL
22 Tinder Crescent Apt 314 North York, ON M4A1L6
647-454-1679
scabral1969@gmail.com
SUMMARY OF QUALIFICATIONS
 Over 20 years experience in customer service/ administration.
 Proficient in Microsoft Office Applications Suite, MS Word & Excel, Adobe
Illustrator.
 Excellent customer service and communication skills.
PROFESSIONAL EXPERIENCE
2011 - 2015 - Vacuflo Built-in Central Vacuum, Toronto
Position: Office Manager
Duties Include;
 Managing day to day office operations
 Data Entry – Alpha- Numeric
 In house sales.
 Customer Service.
 Accounts Receivable.
 Marketing & Trade shows.
 Shipping, Receiving, Inventory Control.
2010 - 2011 – National Benefit Authority, Toronto
Position: Customer Service Rep
Duties Include;
 Customer service.
 Inbound / Outbound call centre.
 Data Entry- Alpha-Numeric
2008 - 2010 – Chouinard Bros. Roofing, Markham
Position: Customer Service Representative
Duties Include:
 Providing Pre and Post installation customer service.
 Scheduling of installation technicians.
 Data Entry – Alpha- Numeric
 Quoting and Writing up estimates
 All Receptionist duties, promoted to Service Repair Department.
 Attained ICSA Customer Service Excellence certification.
2008 – Nutri-lawn (Seasonal), Stouffville
Position: Lawn Care Specialist and Sales
Duties Include:
 Customer Service.
 Selling lawn care programs to customers over the telephone.

2. SUSANNE CABRAL
22 Tinder Crescent Apt 314 North York, ON M4A1L6
647-454-1679
scabral1969@gmail.com
 Up-selling beneficial items to customers.
 Advising customers on their lawn care needs.
2007 – Adecco Employment Agency – Burlington, Aurora
Position: Data Entry- Alpha-Numeric for UPS
Duties Include:
 Shipping/ receiving for warranty parts and service parts.
 Microsoft Excel spreadsheets, S.A.P, S.A.M, Fireman.
Position: Order Picker, Packaging
Duties Include:
 Picking customer orders from inventory.
 Packaging orders for delivery.
2007 – Family Vacation Centre - Burlington
Position: Customer Service/Administration
Duties Include:
 Appointment booking for travel agents.
 Data Entry- Alpha-Numeric all sales information.
 Multi-line phone systems.
2006 – Green Lawn (Seasonal), – Burlington
Position: Lawn Care Specialist and Sales
Duties Include:
 Customer Service
 Selling lawn care programs to customers over the telephone.
 Up-selling beneficial items to customers.
 Advising customers on their lawn care needs.
 Several sales awards received.
Education O.S.S.G.D.
Certificates ICSA Customer Service Excellence Certificate