Stuart Urban has over 15 years of experience in banking including as a Universal Banker and Personal Banker at US Bank from 2000 to 2007. He excelled in sales, customer service, loans, and cross-selling additional products. He received numerous awards and recognition for his sales performance and customer service skills. More recently, he has worked as a technician for lawn care and air duct cleaning companies where he continued to excel in customer service and cross-selling additional products and services.

1. STUART URBAN’S BANKING RESUME 4852 S Lisbon Way Aurora, CO 80015 (303)905-7456 [email_address] www.linkedin.com/pub/stuart-j-urban/27/405/683

2. SKILLS CUSTOMER SERVICE SALES LOANS ACCOUNT OPENING CROSS SELLING

3. BANKING HISTORY US BANK March 2000-May2007 UNIVERSAL BANKER PERSONAL BANKER MERCHANT SERVICE Sales Executive

4. BANKING SUCCESS Recognition from National Management, District Management, Regional, Branch Managers for sales and Customer Service. Top 1% Universal Banker in District Top 12% Personal Bankers in Region Exceeded Loan Growth by 10% Trained tellers on banking products for referrals Trained retail bank personnel on merchant card service products Set up 15 businesses for Workplace Banking programs, including Target, Comp USA. Received EXCELLENT grades on customer service shops.

5. Recent Professional Experiences Colorado Lawn Specialists Lawn Technician August 2007 - November 2009 Cross-sold Products at a 45%. Supervised associates at job sites. 80% increase in sales. Consulted with custumers. Monster Vac Inc. Air Duct Cleaning Technician April 2010 – November 2010 Decision making under stress. Cross-sold products at rate 90%. Excellent customer service.

6. EDUCATION Southern Connecticut State University Bachelor of Science – Liberal Studies Graduated 1989