Shevona Pickering has over 15 years of experience in customer service roles. She has worked in account management supporting over 150 clients, as a reservationist scheduling trips for customers, and as a call center representative answering customer inquiries. Pickering aims to work enthusiastically in a corporate team environment to achieve organizational goals.
Great oppty for a Communications Coordinator in St. Paul, MN. We need someone with 5+yrs office support exp in a corporate setting and with retail exp.
Great oppty for a Communications Coordinator in St. Paul, MN. We need someone with 5+yrs office support exp in a corporate setting and with retail exp.
1. 2350 Webster Avenue 5A, Bronx, NY347-552-968@icloud.com
Shevona Pickering
Objective
To achieve a sound position in the corporate world and work enthusiastically with a team to achieve
the goals of the organization.
Customer Service Professional
2009 - 2014 Merchant Processing Services Brooklyn, NY
Client Support/A ccount Management
Worked with 15 sales professionals covering the whole NYCarea,responsible for than 150
individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges,served as the main liaison between customers
and management.
2007 - 2009 First Transit Long Island City, NY
Reservationist
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Scheduled and confirmed trips forclients.
Directed calls to appropriate individuals and departments,provided an elevated customer
experience to generate loyalclientele.
2004 - 2007 Ikea Direct Nottingham, MD
Customer Service A gent
Answered an average of 100 Calls per day,addressing customerinquiries,solving problems and
providing new product information.
Handled daily heavy flow of paperwork and cooperated with the accounting departmentson
invoicing and shipping problems.
Achieved sales goals and service performance,
2003 - 2004 Kings Teleservices Brooklyn, NY
Call Center Representative
Answered product questions with up-to-date knowledge.
Data Entry
Assisted clientswith orders and company inquiries.
Education
2003 Boys and Girls High Brooklyn, NY
High School Diploma