1. Darryl Munson
Supervisor- Business Operations - Henry Ford Medical Group, Business Office
Ypsilanti, MI 48197
ytjj_2000@yahoo.com - (734) 340-6672
WORK EXPERIENCE
Supervisor- Business Operations
Henry Ford Medical Group, Business Office - Detroit, MI - June 2015 to Present
Supervise Business Operations at multiple locations, schedule employees and ensure appropriate staff
coverage for clinics, and assist Manager with the implementation of organizational initiatives.
Coordinator
Henry Ford Medical Group, Business Office - Dearborn, MI - June 2014 to June 2015
Oversee the function of the office, supervise Customer Service Representatives, maintain physician
appointment schedules, and help to develop and implement new office protocols and goals, and serve as a
Kronos Timekeeper.
Customer Service Representative Leader
Henry Ford Medical Group - Novi, MI - December 2012 to June 2014
Coordinated the work of Clinic Service Representatives, oversaw patient-representative interactions, resolved
staff conflicts, and composed reports in EPIC and Kronos timekeeper.
Customer Service Representative
Henry Ford Medical Group - Taylor, MI - January 2011 to December 2012
Registered patients, served as a receptionist, verified insurance coverage, manipulated data for delinquent
accounts, compiled an inventory of supplies and made necessary orders to replenish stock.
Customer Service Specialist
Henry Ford Health Products - Woodhaven, MI - March 2010 to January 2011
Assisted office with fitting and dispensing medical equipment, and verified insurance coverage.
Delivery Technician
Henry Ford Health Products - Southfield, MI - May 2007 to March 2009
Interacted with patients and transported Durable Medical Equipment (DME).
EDUCATION
Bachelors in Information Technology
University of Phoenix - Ann Arbor, MI
July 2014